White Rock Seniors Village
15628 Buena Vista Ave
White Rock, BC V4B1Z4
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
White Rock Seniors Village is a long-term care facility in White Rock, BC with 71 beds, operated by Retirement Concepts. The facility provides 3.36 funded direct care hours per resident day. It has a 4.4 out of 5 Google rating based on 21 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
White Rock Seniors Village receives predominantly positive feedback for staff friendliness, quality meals, and clean facilities that help residents feel welcomed and comfortable. However, the facility faces criticism for inflexible automatic billing practices that charge for the next month even after a resident's death, and one reviewer noted unprofessional management.
Sentiment by Topic
What families appreciate
- +Staff members are friendly, helpful, and take time to know residents personally (e.g., Rachelle asking 'how's your day?')
- +Kitchen staff prepare tasty, creative, and balanced meals with menu choices
- +Facility is clean and safe with regular maintenance
- +Staff provide excellent care during end-of-life and complex care situations
- +Warm and welcoming atmosphere that helps shy residents open up and feel comfortable
Common concerns
- -Automatic billing continues after resident death, causing overdraft penalties with no recourse
- -Manager lacks professionalism
- -Billing policy inflexible regarding charges on the day of death
Frequently Mentioned
Recent Reviews
I am very pleased with the services here at Crescent Gardens. Staff personnel are excellent, helpful, friendly and very reliable. The kitchen staff are excellent and the chefs prepare tasty food with a choice of food on the menu. Entertainment throughout the week is good and entertaining. Even weekl...
My mom has been at WRSV for 9 months now and which has been a big transition for her going from a large farm to a one bed apartment. WRSV is clean and safe and this was a very important part of our decision to where she would go. The residents have welcomed her with open arms and the Staff -the sta...
So my Mother passed on the 27 th day of the month and sure enough our account was billed for the next month. After notifying the person in charge that there charge prompted a insufficient funds penalty we were given an apology and told there was nothing they could do about it because the charge goes...
Owner response
Response from the owner 3 months agoHi Marty, We're sorry to hear this has been your experience as we always do our best to ensure that the transition process for our families is as smooth as possible. … More
Manager isn’t professional
Owner response
Response from the owner 5 months agoHello Liz, We would love to speak with you further about your experience so we can learn more. Please feel free to contact our General Manager directly at 604-541-4603.
White Rock Seniors Village cared for Mom in her final months in their complex care facility. They were just wonderful. I can't thank them enough for the care and attention they delivered to Mom and to the family. They kept me informed of updates and changes. Consulted with me, listened to me and adv...
A wonderful home to care for your family members. There is such a loving team of professionals there to support in any way possibble.
Our Mom just moved into White Rock Senior Village the beginning of April 2025. The first person she met was Rachelle who is amazing. The minute you walk into the village you have a warm & welcoming feeling. Our Mom is very shy, and all of the staff and other residents are super friendly. We can’...
The Seniors Village staff team has cared for my mother since she entered. The entire team continues to welcome her and make her feel included. The thoughtful coordination of care continues to be respectful, welcoming, and coordinated from start to finish - be it from the front desk staff to the recr...
Owner response
Response from the owner 2 years agoHi Sheena, We are so happy to hear that your experience with us has been so positive! Your mother, like all our seniors, are our utmost priority and we do everything we can to make sure they have everything they need :) Thank you for your kind words!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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