Our trust standard
How we check listings
CareCompare is built to help families compare options without wondering who paid to influence the answer.
Checked before listing
We look for a usable contact path and cross-check public sources where they apply.
No referral fees
CareCompare is not paid when a family chooses one provider over another.
Limits made clear
Listings help families build a shortlist, but families should confirm rates and availability directly.
Why I built this
I built CareCompare because families in BC are often asked to make senior-care decisions when they are tired, worried, and short on time. The information they need is scattered across health authority pages, provider sites, Google listings, and word-of-mouth.
The goal is simple: show the local options, explain what is publicly funded or private-pay, and make it clear how each listing was checked. CareCompare is not a referral broker. Families should be able to compare care without wondering who paid to influence the answer.
You can read more about the story behind CareCompare on the About page.
How we check providers
CareCompare checks listing data before providers appear — including whether there is a usable phone number or contact path for families. Where applicable, we cross-reference listings against Google Places, provincial regulatory directories, provider websites, and government open data. Records that arrive with placeholder websites, fragment names, or unresolvable addresses are fixed before going live, held for review, or deactivated.
Quality-gated categories
For most categories — foot care, physiotherapy, meal delivery, senior transport — we list providers regardless of star rating. Proximity and a usable contact path matter more than a Google score when options are sparse.
Two categories are held to a higher bar because the stakes are higher: live-in care and home maintenance. Both require a minimum 4.0 Google rating before appearing in results when Google rating data is available. Someone who works inside a senior's home every day — or who handles structural safety work — earns that threshold by their record, not by paying to be listed.
How we stay independent
Our listings and care guidance are editorially independent — we don't accept referral fees or commissions. Featured means an organization has paid for additional visibility for a listing on directory pages. Featured status never influences Navigator recommendations, care-plan ranking, or comparison order.
When coverage is thin
If fewer than two providers in a category serve your city, we extend the search to nearby communities and label those results with their distance — for example, “~20km from Vernon.” We never invent coverage by showing providers from 200km away without making that clear.
What our checks do not mean
A listing on CareCompare is not an endorsement, licence guarantee, or promise that a provider has current availability. Rates, service areas, staff capacity, and intake rules can change quickly. Use CareCompare to build a shortlist, then contact providers directly to confirm fit before making care decisions.
If a provider is missing
Our database covers thousands of BC providers but gaps exist, especially in smaller communities. If you know of a provider that should be here, tell us.
Suggest a provider — for families who know a local service that should be on CareCompare.
Submit your service — for providers who want to be listed directly. Both go through the same verification process.
What we won't list
- Businesses without a verifiable phone number
- Listings with fake or placeholder websites
- Scraping artifacts (addresses used as names, truncated strings)
- Businesses that appear to be permanently closed
- Duplicate records for the same business
Your data
When you submit a provider, we collect your email address and the provider details you provide. We keep your email for 90 days (to follow up on your submission), after which it is removed. Provider details may be retained as part of our database.
See our Privacy Policy for full details.