Privacy Policy
Last updated: March 21, 2026
1. About This Policy
CareCompare.ca is operated by a Canadian numbered company and complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA). This policy describes what information we collect, why, and how we use it.
2. Information We Collect
2.1 Facility and Provider Information (Publicly Available)
We display publicly available data about senior care facilities and local service providers. Sources include the BC Office of the Seniors Advocate (quality indicators, staffing data, inspection results), Google Maps (business listings, ratings, addresses, phone numbers), and public inspection records from provincial health authorities.
2.2 Care Navigator Inputs
When you use our Care Navigator quiz, we collect the inputs you provide — including your city, care needs, urgency level, and budget range — to generate your personalized care plan. This information is processed to match you with relevant facilities and services. If you request an email copy of your care plan, your email address is also collected for that purpose (see Section 2.4).
2.3 Engagement and Interaction Data
When you click a Contact button on a provider or facility listing, we log that interaction (including which provider was contacted and your general care needs context) for the purpose of improving our directory and, in aggregate, demonstrating platform value to providers. No personally identifying information is attached to these logs.
2.4 Email Address and Saved Care Plan (Optional)
If you choose to save your care plan, we collect your email address and the care preferences you selected in the Navigator — including city, type of care needed, urgency level, and budget range. We use this information to send you a copy of your plan and, approximately 30 days later, a single optional check-in reminder in case your situation has changed. We use Resend (a third-party email delivery service) to send these emails.
We do not use your email address for ongoing marketing. You will receive at most two emails per plan save: the initial delivery and one 30-day follow-up. You can opt out of the follow-up by simply not clicking the link — we suppress the reminder if you have already returned to your plan within the prior 7 days. Your email address is never sold, rented, or shared with third parties for marketing purposes.
2.5 Website Analytics (Automatically Collected)
Standard analytics data is collected through cookies, including pages visited, time spent, referring websites, browser and device type, and approximate geographic location. We use Google Analytics for aggregate usage reporting.
2.6 Approximate Location (Automatic)
We use ipapi.co, a third-party geolocation service, to estimate your approximate city based on your IP address. This is used only to pre-fill the city field in our search tools for convenience. We do not store your IP address or precise location.
3. Information We Do Not Collect
We do not collect names, account credentials, payment information, health records, or information about care recipients or residents. We do not build user profiles or share data for advertising purposes.
4. How We Use Information
Information is used to display the directory, power search and comparison features, generate AI-powered review summaries, deliver requested care plans by email, improve listing accuracy, and monitor website performance.
5. Cookies and Tracking Technologies
Essential cookies enable website functionality. Analytics cookies (Google Analytics) provide aggregate usage data. You can control cookies through your browser settings without affecting core functionality.
6. Disclosure of Information
We do not sell, rent, or trade your information. We share data only with service providers necessary to operate the platform, including:
- Vercel — website hosting
- Supabase — database infrastructure
- Google Analytics — aggregate usage analytics
- Resend — email delivery (care plans only)
- ipapi.co — approximate city detection
All service providers are contractually required to handle data appropriately.
7. Data Storage and Security
Data is stored on encrypted servers. Data in transit is protected by HTTPS. Hosting infrastructure may store data in Canada or the United States in accordance with each provider’s data residency policies.
8. Third-Party Links
CareCompare links to facility and provider websites. We are not responsible for the privacy practices of those external sites and encourage you to review their policies directly.
9. Your Rights Under PIPEDA
You may request information we hold about you, request corrections to facility or provider data, and file complaints with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.
10. Facility and Provider Operators
If you believe any information displayed about your organization is inaccurate, please contact info@carecompare.ca and we will review and correct it promptly.
11. Children’s Privacy
CareCompare is not directed at children under 13 and does not knowingly collect information from minors.
12. Changes to This Policy
We will post updated policies with a revised date at the top of this page. Continued use of CareCompare after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy questions or concerns, please email info@carecompare.ca or contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.