Wexford Creek Seniors Community
80 10th Street
Nanaimo, BC V9R0A8
Vancouver Island Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Wexford Creek Seniors Community is a long-term care facility in Nanaimo, BC with 110 beds, operated by Park Place Seniors Living Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 4.3 out of 5 Google rating based on 22 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Wexford Creek receives predominantly positive feedback for staff warmth, attentiveness, and facility cleanliness. Reviewers consistently praise communication with families and the supportive atmosphere across independent and complex care levels. One negative review raises concerns about how staff handled a deceased resident's belongings and room packing without waiting for family involvement.
Sentiment by Topic
What families appreciate
- +Staff are consistently caring, welcoming, and attentive to residents' needs
- +Clean facilities with lovely outdoor spaces including gardens and courtyard
- +Strong communication with families about events and changes in resident condition
- +Smooth transitions and emotional support during moves between care levels
- +Access to physio and occupational therapy services
Common concerns
- -Unclear handling of deceased resident's personal belongings and family communication
- -Staff did not wait for family to pack up room as offered by family member
Frequently Mentioned
Recent Reviews
They are wonderful, great facility, excellent care
My dad is happy and well taken care of at Wexford Creek. Thank you.
Owner response
Response from the owner a year agoThank you so much for your kind words, Scott. We really appreciate you taking the time out to share your experience with us. It means so much to our whole team. Cheers, Wexford Creek Seniors Community
Response from the owner
Owner response
Response from the owner a year agoThank you for sharing your thoughts, Raelyn. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (250) 753-4044.
Response from the owner
Owner response
Response from the owner a year agoHi, Janis. Thank you so much for rating your experience with us so highly!
My mother is in Wexford Complex Care. I have found the place to be clean, food to be reasonable and the staff approachable when I have had a concern or a question. It also has lovely spots outside where I can take her to enjoy the flowers, the birds and just share time with her.
Owner response
Response from the owner 2 years agoHi, Susan. Your feedback is highly appreciated. Thank you for the review!
Wexford is a wonderful place. They are very attentive to everyone’s needs. They also keep family informed as to upcoming events and any changes in your loved one’s condition.
Owner response
Response from the owner 2 years agoThank you so much for your kind words, Lois. We really appreciate you taking the time out to share your experience with us. It means so much to our whole team. Cheers, Wexford Creek Seniors Community
BE EXTREMELY CAREFUL WITH YOUR LOVED ONES AT THIS PLACE! My mother passed away at this care home. I offered to come pack up her room when the nurse said "It's fine, we will do it and give you a call when her …
Owner response
Response from the owner 2 years agoWe take the safety of our residents very seriously at Wexford Creek and therefore communicate and take direction from those with legal guardianship of residents who require this. We appreciate this can be difficult for family members if they do not agree with direction regarding their loved ones estate. No items nor cash were stolen and protocol was followed.
We are so lucky to have my mother with dementia at Wexford Creek. They have been outstanding over the last four years. I would recommend them to anybody. It is the place to put your loved one for sure. I visit frequently and they are consistent, caring and set an environment that is friendly helpful...
Owner response
Response from the owner 2 years agoHi, Robyn. Thanks for taking the time to share your positive experience. We truly appreciate it!
Edited January 2024 After living in Independent Living for19 months my dad has moved to Complex Care. It isn’t an easy transition emotionally and I’m so grateful to everyone there for helping to make it a smooth one. The staff are new to us again and they have been so welcoming and warm. They are so...
Owner response
Response from the owner 2 years agoHi, Mick. Your feedback is highly appreciated. Thank you for the review!
The admitting team ar Wexford have been very warm and welcoming. They have worked very hard trying to address the unique needs of my husband and after 6 weeks as a resident continue to do so. I’m very impressed and appreciate their patience as he tries to settle into a new routine in our suddenly ch...
Owner response
Response from the owner 2 years agoHi, Sandy. Your feedback is highly appreciated. Thank you for the review!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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