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Long-Term CareHealth Authority

Trillium Lodge

401 Moilliet St

Parksville, BC V9P2G9

Island Health

Contact details available

This facility accepts . Contact your local Health Authority to begin the assessment process.

4.4(10 reviews)Google Maps

Trillium Lodge is a 91-bed long-term care home in Parksville, British Columbia, operated by Vancouver Island Health. The facility provides complex care and memory care for older adults in the Oceanside community. The home offers a mix of private and shared rooms. Residents have access to daily programming, communal dining, and outdoor spaces. Care is delivered in English by a multidisciplinary team that supports residents with complex physical and cognitive needs. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact Trillium Lodge to ask about the residence itself.

Last verified May 12, 2026 · operator website

What families should know

Placement through Island Health — publicly funded placement

Trillium Lodge is a publicly funded long-term care home in Parksville that is managed through Island Health, so admission is coordinated by Island Health rather than by the operator. It is known primarily as a standard long-term care setting with publicly funded residential beds, plus respite and hospice care, which can make it useful for families needing a continuum of support. The sources reviewed do not describe a distinct cultural, faith-based, or campus-style identity, and it appears to function as a single-site care home. Its address on Moilliet Street places it in central Parksville, so families can expect a city setting rather than a remote or campus-style location, but transit and walkability should be checked locally. BC Seniors Advocate QuickFacts classifies the home as long-term care and shows publicly funded beds, with room configuration published for 2024; this suggests it serves residents with ongoing care needs rather than independent-living residents. Families should verify the current waitlist, whether the home is accepting the right care level, and what visiting rules or outbreak restrictions are in place. It is also worth confirming the latest inspection or accreditation details with Island Health or the facility, since published QuickFacts are historical context rather than real-time availability. Ask about if your family is comparing Island Health options, ask whether Trillium Lodge’s respite and hospice capacity could fit short-term recovery or end-of-life planning as well as longer-stay care.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 14, 2026

Total Beds
91
Subsidized Beds
91
Operator
Vancouver Island Health

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care· BCSA confirmed

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

n/a

Quality & Safety

Monthly Rate
$1,507.70 to $4,142.60
2026 BC subsidized rate
Funded Care Hours
3.5 hrs
per resident per day
Food Cost
$15.22
per resident per day
Complaints (Year)
0
Inspections (Year)
2

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.0%
Percent of residents receiving recreation therapy0.0%
Percent of residents receiving occupational therapy22.4%
Percent of residents with a worsened pressure ulcer3.5%
Percent of residents with daily physical restraints2.2%
Percent of residents with falls in the last 30 days14.2%
Percent of residents taking nine or more medications41.5%
Percent of residents with four or more emergency room visits0.7%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis9.9%
Food prepared on-siteSingle: 51Double: 0

Reviews

4.4
10 Google reviews

Trillium Lodge receives consistently high praise from families for compassionate end-of-life and palliative care, with particular recognition of attentive staff and pleasant facility amenities. However, one family reported a serious incident involving mishandling of a deceased patient's personal belongings and subsequent management's refusal to address the error, resulting in legal complications and property loss.

Based on Google reviews

Sentiment by Topic

staff
4.3
activities
4.0
management
1.5
cleanliness
4.5
overall atmosphere
4.5

What families appreciate

  • +Staff go above and beyond anticipating patient needs
  • +Caregivers, LPNs and nurses are excellent and hardworking
  • +Beautiful environment with garden areas and pleasant views
  • +Volunteers and health staff demonstrate genuine compassion
  • +Clean building with friendly and caring staff

Concerns mentioned in reviews

  • -Facility gave deceased patient's personal belongings to unrelated person instead of next of kin
  • -Management refused to communicate with family after critical error occurred
  • -Legal department stonewalled family inquiry and offered no accountability
  • -Staff failed to contact family members after patient death
  • -Social work staff described as incompetent by family member

Frequently Mentioned

staff_quality (7)end_of_life_care (4)palliative_care (3)cleanliness (2)facility_environment (2)family_communication (2)activities (1)personal_belongings_handling (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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