The Vineyards Residence
726 Valley Rd
Kelowna, BC V1V 0E9
Interior Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
The Vineyards Residence is a long-term care facility in Kelowna, BC with 117 beds, operated by Sussex Retirement Living. The facility provides 3.36 funded direct care hours per resident day. It has a 4.4 out of 5 Google rating based on 19 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
The Vineyards Residence is a newly constructed senior care facility in Kelowna offering assisted living, memory care, and palliative care services. Reviewers consistently praise the state-of-the-art facility design, highly trained and compassionate staff, and thoughtful management, particularly highlighting the quality of end-of-life care and meaningful engagement activities. No negative experiences were reported in available reviews.
Sentiment by Topic
What families appreciate
- +Staff showed exceptional compassion during end-of-life and palliative care
- +Manager Jenelle demonstrated personalized attention and attended resident's memorial service
- +Facility design is modern, state-of-the-art, and maintains high aesthetic standards
- +Staff successfully engage residents with meaningful activities and recreation programs
- +Nursing and care aides are attentive, friendly, and available across all care levels
Frequently Mentioned
Recent Reviews
My dad recently moved into Assisted Living at The Vineyards Residence after living independently his whole life. As my dad is 101 years old, I thought it would be a challenging transition. Thanks to the wonderful staff and variety of activities to keep the residents engaged and connected, my dad is...
Owner response
Response from the owner 9 months agoThank you so much for your kind words, Michelle. We're thrilled to hear that Victor has settled in well at the Vineyards. His sense of humour truly brings joy to our Assisted Living community, and we feel lucky to have him with us. We're grateful for your support and look forward to continuing to care for Victor as part of our Vineyards family. - Jenelle Hynes, Community Relations Manager,
My mother-in-law moved into The Vineyards in 2022, first on the Assisted Living floor and later in Memory Care. This facility is beautifully designed and maintained and the staff are endlessly caring and friendly. Nursing staff and management were always available and ready to listen and help in any...
Owner response
Response from the owner a year agoThank you Janet for the lovely comments. We extend our heartfelt condolences to you and your family during this difficult time. Losing a loved one is never easy, and please know that our thoughts are with you. Our team will miss Erika, especially every Friday afternoon when we will be reminded how much Erika loved to dance. Thank you for taking the time to share your experience with us. It means a great deal to our team to hear that you felt comfortable entrusting your mother-in-law's care to us at Vineyards Residence. Providing compassionate and supportive care is at the heart of what we do, and we are grateful for the opportunity to have been there for your family.
Response from the owner
Owner response
Response from the owner a year agoLeonard, your one-star review came as a surprise. We are not familiar with your name and how you are associated with The Vineyards but are concerned that your experience ranked so low. Please allow us the opportunity to learn more about the situation that led to this and what we might do to improve. If you'd like to reach out to me via phone or our website, I would sincerely appreciate you input. Todd Mallen, General Manager
Response from the owner
Owner response
Response from the owner a year agoLeanne, this one-star review was both distressing - and puzzling. We are not aware of any interaction with someone by your name that would have resulted in this low rating. We would welcome the opportunity to rectify the issue if … More
In Oct of 2022 my father with Parkinsons and Vascular Dementia ended up in Kelowna General Hospital. Due to upsetting circumstances the medical system considered my father assisted living when he needed full care and support. We did not qualify for a funded bed or full care and our alternatives we...
Owner response
Response from the owner 2 years agoThank you very much Melissa to you and your family for the kind words. Even when someone doesn’t get a chance to move into The Vineyards, they and their family often make a huge impact on our team. We are so sorry for your loss, but we are … More
Response from the owner
Owner response
Response from the owner 3 years agoThanks for the stellar rating Line! -- Todd Mallen, Executive Director
Response from the owner
Owner response
Response from the owner 3 years agoThanks for your faith in The Vineyards Residence Marie. -- Todd Mallen, Executive Director
Response from the owner
Owner response
Response from the owner 3 years agoWe appreciate your excellent review of The Vineyards Lieutenant Boudreault and will continue to work diligently to be worthy of the faith that family members show in us. -- Todd Mallen, Executive Director
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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