The Heights at Mount View
3814 Carey Road
Saanich, BC V8Z4C4
Vancouver Island Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
The Heights at Mount View is a long-term care facility in Victoria, BC with 260 beds, operated by Baptist Housing Society. The facility provides 3.36 funded direct care hours per resident day. It has a 3.5 out of 5 Google rating based on 8 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
This facility doesn't have enough reviews yet for a detailed breakdown. As more families share their experiences, we'll add a summary here.
Recent Reviews
This is a Baptist Home for the elderly. The staff are very nice & professional. It is a newer building, spacious, clean & there is paid parking 1.00 per hr. Security is great for residents & visitors with pass codes to prevent patients from going outside without supervision & visitors must sign in ...
Owner response
Response from the owner 6 months agoThank you, Frances, for your thoughtful review and kind words! We're so glad to hear you had a positive experience at The Heights at Mt. View. Creating a warm, secure, and welcoming environment is something our team takes great pride in, and it's wonderful to know that was reflected in your visit. We truly appreciate you taking the time to share your impressions!
if i was allowed to leave no stars or negative stars i would have. moved my grandmother here, have nothing but bad things to say about the place / care. she’s been there not even a month and it’s been nothing but neglect, everyday im there ive had to change her diapers (which she never needed before...
Owner response
Response from the owner a year agoPlease know that we take all feedback seriously and are deeply concerned about the well-being of our residents. We strive to provide the highest level of care. We have spoken with a family member and encouraged any questions or concerns about their loved ones be shared directly with a member of our care team.
The most caring staff who cared for my late husband, I highly recommend the Heights for your loved one.
My mom may be staying here soon. I hope it's as good as it looks.
My name is maricel i would like to share my experience with mary’s driving school, before I’d meet mary, I was failed 3 times for class five road test. Until one of my friend recommended the mary’s driving school! I learned a lot from mary …
Good experience
When my mother was at Central Care, the care was much better. When we moved to The Heights and new care workers were hired (where did the others go?), the care was atrocious. She was terribly neglected. I was there almost everyday and tried to speak to managers, who were "in meetings" or who blamed ...
Owner response
Response from the owner 4 years agoHi Tina, We are very sorry to hear of your mother's experience, we have forwarded your complaint to our head office team so it can be addressed.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
Phone and website are also shown at the top of this page. Click “Contact” above to call, email, or visit their site.