The Cascades Community & Retirement Living
45586 Mcintosh Drive
Chilliwack, BC V2P7W8
Fraser Health
This facility offers both and spaces. Availability varies.
The Cascades Community & Retirement Living is a 119-bed long-term care home in Chilliwack, British Columbia. Operated by Sienna Senior Living, the campus also includes an assisted living building and a hospice residence, supporting residents across different stages of care. The home holds Accreditation Canada Exemplary Standing. Most rooms are private single-occupancy, and more than two-thirds of residents are living with a dementia diagnosis. The Cascades Community & Retirement Living offers both publicly funded and private-pay placements. Publicly funded beds are accessed through a Home and Community Care assessment — call 8-1-1. Private-pay beds can often be arranged within days; contact The Cascades Community & Retirement Living directly.
Last verified May 12, 2026 · operator website
What families should know
Placement through Fraser Health — publicly funded placement
The Cascades describes a Chilliwack community near parks, green spaces and the Fraser, with regular excursions, beauty salon access, recreation and leisure programs, exercise classes, meals, snacks and social activities.
Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 12, 2026
Also on this campus
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Reviews reveal a deeply divided facility with starkly different experiences. Hospice patients received praised palliative care with attentive daily hygiene and staff noted as caring. However, long-term care residents report severe understaffing, poor food quality, inadequate bathing, significant unexplained weight loss, unaddressed fall incidents, and defensive management. Multiple reviewers cite serious concerns about care standards warranting regulatory review.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff are outstanding and residents thrive long-term
- +Hospice care provided with dignity and pain management
- +Daily bathing and personal hygiene care in hospice unit
- +Well-kept grounds
- +Nurse Practitioner Sean Young and Nurse Debbie provided superb care
Concerns mentioned in reviews
- -Severe understaffing: 1 LPN covering 4 floors, 1 care aide for 2 floors
- -Phone calls go unanswered for 30+ minutes despite multiple attempts
- -Unwitnessed fall with potential head injury not properly assessed
- -Inappropriate use of sedatives without clinical justification
- -Significant weight loss (25 lbs in 8 weeks) suggesting inadequate nutrition
- -Food quality poor and barely digestible
- -Residents frequently unbathed and malodorous
- -Management argumentative with families and lacks geriatric expertise
- -Building maintenance issues including constant leaks
- -Residents restricted from cooking despite food quality complaints
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.