The Cascades Community & Retirement Living
45586 Mcintosh Drive
Chilliwack, BC V2P7W8
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
The Cascades Community & Retirement Living is a long-term care facility in Chilliwack, BC with 119 beds, operated by Sienna-Baltic Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 3.7 out of 5 Google rating based on 21 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Reviews reveal a deeply divided facility with starkly different experiences. Hospice patients received praised palliative care with attentive daily hygiene and staff noted as caring. However, long-term care residents report severe understaffing, poor food quality, inadequate bathing, significant unexplained weight loss, unaddressed fall incidents, and defensive management. Multiple reviewers cite serious concerns about care standards warranting regulatory review.
Sentiment by Topic
What families appreciate
- +Staff are outstanding and residents thrive long-term
- +Hospice care provided with dignity and pain management
- +Daily bathing and personal hygiene care in hospice unit
- +Well-kept grounds
- +Nurse Practitioner Sean Young and Nurse Debbie provided superb care
Common concerns
- -Severe understaffing: 1 LPN covering 4 floors, 1 care aide for 2 floors
- -Phone calls go unanswered for 30+ minutes despite multiple attempts
- -Unwitnessed fall with potential head injury not properly assessed
- -Inappropriate use of sedatives without clinical justification
- -Significant weight loss (25 lbs in 8 weeks) suggesting inadequate nutrition
- -Food quality poor and barely digestible
- -Residents frequently unbathed and malodorous
- -Management argumentative with families and lacks geriatric expertise
- -Building maintenance issues including constant leaks
- -Residents restricted from cooking despite food quality complaints
Frequently Mentioned
Recent Reviews
The staff at Cascades are outstanding! My mom has been there four years & she continues to thrive.
Staff are negligent, argumentative. Constantly understaffed. Usually 1 LPN covering 4 floors and maybe 1 care aide for 2 floors. I called 3 times in one dat and waited 30 minutes each time, no one picked up the phone at all. The negligence is horrendous there, my grandfather had an unwitnessed fall,...
Owner response
Response from the owner 2 years agoThank you for reaching out. We’re sorry to hear about your experience. If possible, we would like to learn more about your experience. Kindly reach out to us at letsconnect@siennaliving.ca or by phone 1-866-959-4848 .
Horrible level of care, food is rotten or close to it as reported by my mom and poor level of attention. building is is a bad state constant leeks and the residents are not allowed to cook for themselves even though the food is so bad.
Owner response
Response from the owner 3 years agoHello Sean - thank you for reaching out. Your feedback is important to us and we take your comments very seriously. If possible, we would like to learn more about your experience. Kindly reach out to us at letsconnect@siennaliving.ca
This is a fantastic facility. The staff are super nice. The grounds are well kept. When someone is ill and at that point in life they meed to be somewhere that can care for my them properly so they can pass pain free and with dignity. Thank you Cascade Hospice for caring for a dear friend. It’s hard...
Owner response
Response from the owner 6 years agoHello Shelley — We’re honoured to have been with you and your friend when you needed us most. Thank you for your kind words, and we wish you all the best.
A very caring facility. It was a great comfort to have my Mother there. She was very well cared for by all the staff in the Hospice. My thanks and gratitude to all who work there.
I have so much respect for the volunteers, nurses and staff at the hospice at cascades. The room was perfect and the care for my mother was superb. The food was excellent and my mother was bathed every day and changed. Special thanks to Nurse Practitioner Sean Young and Nurse Debbie. My brother Bru...
If you love your family members don't put them in Cascades. Management is very rude and doesn't seem to know what is going on in the wards. Abuse was noticed.
Owner response
Response from the owner 4 years agoHello Steve — thank you for reaching out to us. We take your comments very seriously. If possible, we would like to learn more about your experience. Kindly reach out to us at letsconnect@siennaliving.ca
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
Phone and website are also shown at the top of this page. Click “Contact” above to call, email, or visit their site.