Spring Valley Care Centre
355 Terai Court
Kelowna, BC V1X5X6
Interior Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Spring Valley Care Centre is a long-term care facility in Kelowna, BC with 151 beds, operated by Park Place Seniors Living Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 4.0 out of 5 Google rating based on 37 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Spring Valley Care Centre receives mostly positive reviews regarding staff compassion, meal quality, and health care management. However, reviews cite inconsistent care from some staff members, ongoing staffing shortages, and limited weekend activities. The facility is actively upgrading its aging infrastructure and generally maintains prompt communication with families.
Sentiment by Topic
What families appreciate
- +Staff show sincere familial affection and genuine care for residents
- +Nutritious, tasty meals provided three times daily with personal assistance
- +Prompt attention to maintenance and infrastructure issues with swift remedies
- +Nursing staff and care aides examine and treat health issues competently
- +Immediate communication with family members about resident health concerns
Common concerns
- -Lack of activities and entertainment over weekends
- -Staff shortages affecting care consistency
- -Specific care aide (Winston) treats residents poorly and makes illegitimate claims about residents
- -Staff laziness and frequent phone use during work time
- -Inconsistent and non-compassionate care from some Philippine staff members
Frequently Mentioned
Languages Mentioned
Recent Reviews
Spring Valley Seniors Community is one of the oldest facilities of it's kind in Kelowna, and as such they have their share of failures that naturally occur through the erosion of time. In the 4+ years that I had been visiting as the spouse of a resident, I have witnessed a number of these "equipme...
Owner response
Response from the owner Edited a year agoHi, David. Thanks for taking the time to share your positive experience. We truly appreciate it!
My mother stays here and the Philippine staff are not compassionate and consistent in their car. One of the care aides Winston treats her very poorly and then goes to the nurse to make illegitimate claims about my Mom. The staff are very lazy and I see them on their phones much of the time. I am ho...
Spring Valley Care Centre is a very nice place. The Staff are consider also very helpful any time ask. I would recommend this place to any one who ask me.Thanks for looking out for my daughter.
Owner response
Response from the owner a year agoHi, Darlene. We are thrilled to learn that you had a positive experience with us!
Response from the owner
Owner response
Response from the owner a year agoHi, Eda. Your feedback is highly appreciated. Thank you so much for the review!
Care is improving greatly this past year. Still find staff shortages a problem.
Owner response
Response from the owner a year agoHi, Doris. Thank you so much for leaving us a stellar review!
My 93 year old father was a resident at Spring Valley for 13 months. During that time I was very happy with the care that he received. The staff showed that they really care for the residents, trying to make the feel as comfortable as possible.
Owner response
Response from the owner a year agoHi, John. We appreciate the kind words and are glad we could provide you with a positive experience!
The care aids and nurses I interact with are kind. I know my mother is safe there.
Owner response
Response from the owner 11 months agoWe appreciate your feedback, Lisa. It's great to hear that our care aids and nurses are providing kindness and safety for your mother. We're committed to providing the best possible experience for our residents and their families. Thank you for sharing your thoughts.
My sister-in-law had to be put in a home because of dementia. We found all the staff at Springvalley Care to be absolutely wonderful. They always took time to talk to us about her health and called us immediately when there was any issues. I would not hesitate to recommend them for care.
Owner response
Response from the owner a year agoThank you so much for your kind words, Isabelle. We really appreciate you taking the time out to share your experience with us. It means so much to our whole team. Cheers, Spring Valley Care Centre
Thank you to everyone at Spring Valley for taking such good care of my mother. The friendly and kind staff created a warm and welcoming atmosphere. I have only good things to say about them.
Owner response
Response from the owner a year agoHi, Peter. We are thrilled to learn that you had a positive experience with us!
The care staff is amazing
Owner response
Response from the owner 2 years agoThank you so much for your kind words, Kim. We really appreciate you taking the time out to share your experience with us. It means so much to our whole team. Cheers, Spring Valley Care Centre
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
Use either Contact button — top or bottom of the page — to call, email, or visit their site.