Queen’s Park Care Centre
315 McBride Blvd.
New Westminster, BC V3L5E8
Fraser Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Queen’s Park Care Centre is a long-term care facility in New Westminster, BC with 104 beds, operated by Fraser Health. The facility provides 3.39 funded direct care hours per resident day. It has a 4.1 out of 5 Google rating based on 167 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Queen's Park Care Centre receives mixed reviews regarding staff quality and patient outcomes. While some reviewers report excellent rehabilitation results and caring professionals, others describe abusive treatment of vulnerable patients, particularly those with stroke. Management practices are criticized for both operational issues and failure to address documented concerns.
Sentiment by Topic
What families appreciate
- +Staff have hearts of gold
- +Physiotherapy and occupational therapy enabled patient to walk home after arriving in wheelchair
- +Caring staff with compassion, integrity, and dignity
- +Excellent services from nurses and doctors
- +Ample and inexpensive parking
Common concerns
- -Staff were abusive toward stroke patient
- -Lacked understanding necessary for stroke patients
- -Blamed patient for incontinence
- -Nightmarish staff behavior in evenings
- -Nurses illegally park in 2-hour zones instead of paying for designated parking
Frequently Mentioned
Recent Reviews
The nurses are too cheap to pay 15 dollars a month for parking designated to them so they illegally park in 2 hour zones for their entire shift. City street is for everyone to use including the residents who live in the area as well. Poor management that does not respect neighbours living in the a...
A place of healing full of great staff who have hearts of gold
Owner response
Response from the owner 3 weeks agoHi Charles, thank you for taking the time to leave a review. We really appreciate the kind words and will make sure to pass them along to the staff and medical staff at Queen's Park Care Centre. If you have a moment, please consider sending your thanks using our Heart to Heart online submission form: https://www.fraserhealth.ca/heart-to-heart/share-your-heartfelt-thanks
Every day my husband spent at this center I was on pins and needles. The staff were abusive and lacked the kind of understanding necessary for stroke patients. My husband came back to me traumatized and scarred from this facility. I intervened on many occasions with no changes. In fact evenings ...
Access to parking is great
Nice facility
Caring staff, ample and inexpensive parking, a gem for families needing trusted care for their loved ones. Long term rehabilitation center with goals to reintegrate patients into their lives with compassion, integrity, and dignity.
Owner response
Response from the owner 4 months agoHi Candace, thank you for taking the time to leave a review. We really appreciate the kind words and will make sure to pass them along to the staff and medical staff at Queen's Park Care Centre. If you have a moment, please consider sending your thanks using our Heart to Heart online submission form: https://www.fraserhealth.ca/heart-to-heart/share-your-heartfelt-thanks
Very relaxing sceen
Excellent services provided by the Queens Park staff, especially by the physiotherapy occupational therapist, nurses, and doctors. I was there in a wheelchair in May and walked home in July. God bless the entire Queens Park team.
Owner response
Response from the owner 5 months agoHi Jatinder, thank you for taking the time to share your experience. We're glad to hear you were happy with the care you received and are on the road to recovery. If you have a moment, please consider sending your thanks via our Heart to … More
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
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