Ponderosa Lodge
425 Columbia St
Kamloops, BC V2C2T4
Interior Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Ponderosa Lodge is a long-term care facility in Kamloops, BC with 135 beds, operated by Interior Health. The facility provides 3.45 funded direct care hours per resident day. It has a 2.6 out of 5 Google rating based on 14 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Amenities & Services
Certifications & Memberships
Amenity and service details haven't been added for this facility yet. You can contact them directly to ask about what they offer.
Reviews
Ponderosa Lodge receives mixed reviews with particular concerns about medical care oversight, cleanliness issues on upper floors, and reported instances of staff disrespect toward residents. While some reviewers praise individual staff members as caring and helpful, multiple serious incidents including a failure to recognize acute health decline and dehumanizing treatment have been documented. The facility's older infrastructure and food quality are also cited as drawbacks, though its location near the hospital is noted as convenient.
Sentiment by Topic
What families appreciate
- +Staff described as wonderful, caring, and very helpful to patients
- +Good location next to hospital with easy access
- +Brother was well taken care of during 17-day stay
- +Accessible by public bus transportation
Common concerns
- -Strong urine and feces smell throughout second floor indicating poor sanitation
- -Inadequate medical assessment - nurse dismissed serious health concerns hours before patient death
- -Staff called resident a 'charity case' contributing to depression and loss of will to live
- -Poor room design - wheelchairs barely fit causing residents to injure knuckles
- -Food quality poor, described as 'mystery food' from hospital; insufficient parking for handicapped visitors
Frequently Mentioned
Recent Reviews
A person's dignity is taken away if you choose to have your loved one stay here
December 26 went to see my mother-in-law. This is the most disgusting unacceptable place for any person to live in. The 2nd floor has a very strong urine and feces smell throughout. The lack of care it's quite obvious. Ponderosalage should not be operating.... i am going to send in a report to inter...
My brother was there for 17 days and he was very well taken care off. They have wonderful staff dealing with them all the time. Very clean but older building. He is not in the state of mind where a fancy building would help him. The staff are great and easy location next to the hospital, good parki...
Food is from the hospital and is called mystery food. The staff on the other hand are quite good very helpful , to the patients. Old building and the wheelchairs barely fit in the room. People tend to rap their knuckles going through. Need more parking for handicapped. But that's what you get. ...
When visiting my mother for lunch, I observed that her health had declined drastically since seeing her the day before. I asked her nurse if she needed to go to the hospital, and she scoffed at me and said it was nothing to worry about. Paramedics pronounced her dead less than 5 hours later.
My father was called a charity case n made him fall into depression which he never got out of n he preferred to die then b alive you can read for yourself and whoever checked his apartment to live alone ur completely wrong
Wonderful staff, very caring. My mom is soooo happy there. 😊 …
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last verified: February 28, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.