Oakwood Manor
3000 Shelbourne Street
Saanich, BC V8R4M8
Vancouver Island Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Oakwood Manor is a long-term care facility in Victoria, BC with 81 beds, operated by Optima Living. It has a 4.1 out of 5 Google rating based on 8 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
This facility doesn't have enough reviews yet for a detailed breakdown. As more families share their experiences, we'll add a summary here.
Recent Reviews
Facility and food are good but staffing and oversight are extremely poor. I saw treatment of seniors no one should ever see. There was constant understaffing and it was often difficult to find staff. In the evenings I found residents lying on the floor, piled up at the elevator, crying and bangin...
Owner response
Response from the owner a month agoWe sincerely regret to hear about your experience at Oakwood Manor, and we appreciate you taking the time to share your concerns. The safety, dignity, and well-being of our residents are extremely important to us, and the situations you described are deeply concerning. Your feedback has been shared with our management team for immediate review, and we would welcome the opportunity to connect with you directly to better understand your experience and work toward a resolution. Thank you for bringing this to our attention.
My mom lived at Parkwood Court, Victoria for 2-1/2 years until she passed away in early 2021. Not only was she well looked after at Parkwood Court, but the staff cared about her as well and it showed. Some of them were like extended family to her, particularly this past year during the pandemic. I...
Owner response
Response from the owner 4 years agoHi Linda, Thank you for sharing your heartfelt review about Parkwood Court. Our sincere condolences on the passing of your mother. We are so grateful that you were apart … More
The team at Parkwood Court have done an amazing job in caring for my father since 2018. It is an inviting, comfortable place with cheerful and compassionate staff. The care, support and safety measures put in place were exceptional. It gave us comfort knowing dad was in such good hands.
Owner response
Response from the owner 4 years agoHello, Thank you for taking the time to share your heartfelt review about Parkwood Court. It was our honour to have your Father as a resident and we are thrilled to hear that your experience with our dedicated and compassionate team exceeded all of your expectations. We thank you for trusting us with your Dad's care.
My family and I have been very pleased with the care across the board that my husband has received since arriving at Parkwood Court. Also, I would like to express my personal thanks for the kind welcome I receive when I visit.
Owner response
Response from the owner 4 years agoHi Marian, Thank you for taking the time to share your wonderful review about Parkwood Court. We are grateful to hear that our staff continue to go above and beyond to ensure your husband receives exceptional care. We are so happy to hear the compassion and kindness you receive when you enter the residence and we are honoured to be a part of your family's life.
My mother has been living at Parkwood for over a year, most of it during the pandemic. The staff at Parkwood have done a great job in caring for my Mom and the other resident's during a very difficult time. The staff are friendly, approachable and responsive, and they genuinely care about the resi...
Owner response
Response from the owner 4 years agoHi Mike, Thank you for taking the time to share your heartfelt review about Parkwood Court. We understand how challenging the decision to move a loved one can be and we … More
Very expensive care facility, my mother was dying of throat cancer, required very little assistance because she could not eat anything substantial. She was mobile but spent most time in her room. Care worker were good. Very little communication from administration. They charged for hair appointm...
Owner response
Response from the owner 6 years agoHello Mr. Smith, At Revera, we take complaints from residents or their families very seriously. Our staff at Parkwood Court are not familiar with you, so we’re not sure if you have raised your concerns with members of the management team directly. If you wish to discuss any concerns, please contact us at info@reveraliving.com or 1-844-738-7248 so we can follow up with you directly? Thanks
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
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