Nicola Lodge
2240 Hawkins St.
Port Coquitlam, BC V3B0M2
Fraser Health
This facility offers both and spaces. Availability varies.
Nicola Lodge is a 230-bed long-term care home in Port Coquitlam, British Columbia, operated by Sienna Senior Living. Under contract with Fraser Health, the home provides complex care and dementia support for older adults. Sixteen of the 230 beds are available for private pay. Most rooms are private. Residents have access to structured daily programming, communal dining, and landscaped outdoor spaces. Services are delivered in English with memory care programs. Nicola Lodge offers both publicly funded and private-pay placements. Publicly funded beds are accessed through a Home and Community Care assessment — call 8-1-1. Private-pay beds can often be arranged within days; contact Nicola Lodge directly.
Last verified May 12, 2026 · operator website
What families should know
Placement through Fraser Health — publicly funded placement
Nicola Lodge adds a Tri-Cities setting near shops and restaurants, with a library, salt-water fish tank, outdoor courtyards, in-house parlour, baby grand piano and family outings to the Pitt River or local parks.
Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 12, 2026
Also on this campus
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Nicola Lodge has significant quality and safety concerns documented across multiple recent reviews. Serious incidents of resident neglect have been reported, including deaths attributed to inadequate medical oversight and insufficient staffing. Multiple reviewers describe poor staff conduct, hygiene issues, and significant gaps between advertised services and actual care delivery. While some visitors report positive experiences in certain neighborhoods, the facility shows concerning patterns of understaffing, poor management practices, and inadequate supervision of vulnerable residents.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Large rooms with double beds and good natural lighting
- +Flexible care levels available for residents with changing needs
- +Some staff members genuinely caring and putting effort into their work
- +Chinook neighborhood section provided dignified care
- +Good furniture and reasonable food quality in some areas
Concerns mentioned in reviews
- -Residents left in front of TV all day despite advertised daily activities
- -Critical neglect leading to resident deaths: sepsis, lack of medical oversight, and preventable deterioration
- -Severe understaffing causing long medication delays and inability to assist residents with feeding
- -Unprofessional management including public yelling at staff and disrespect toward visitors
- -Poor hygiene conditions with persistent urine and feces odors on floors for extended periods
- -Staff rudeness and disinterest when visitors ask questions or attempt contact
- -Inadequate visitor parking with staff occupying designated visitor spaces
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.