Nicola Lodge
2240 Hawkins St.
Port Coquitlam, BC V3B0M2
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Nicola Lodge is a long-term care facility in Port Coquitlam, BC with 230 beds, operated by Sienna-Baltic Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 3.2 out of 5 Google rating based on 33 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Nicola Lodge has significant quality and safety concerns documented across multiple recent reviews. Serious incidents of resident neglect have been reported, including deaths attributed to inadequate medical oversight and insufficient staffing. Multiple reviewers describe poor staff conduct, hygiene issues, and significant gaps between advertised services and actual care delivery. While some visitors report positive experiences in certain neighborhoods, the facility shows concerning patterns of understaffing, poor management practices, and inadequate supervision of vulnerable residents.
Sentiment by Topic
What families appreciate
- +Large rooms with double beds and good natural lighting
- +Flexible care levels available for residents with changing needs
- +Some staff members genuinely caring and putting effort into their work
- +Chinook neighborhood section provided dignified care
- +Good furniture and reasonable food quality in some areas
Common concerns
- -Residents left in front of TV all day despite advertised daily activities
- -Critical neglect leading to resident deaths: sepsis, lack of medical oversight, and preventable deterioration
- -Severe understaffing causing long medication delays and inability to assist residents with feeding
- -Unprofessional management including public yelling at staff and disrespect toward visitors
- -Poor hygiene conditions with persistent urine and feces odors on floors for extended periods
- -Staff rudeness and disinterest when visitors ask questions or attempt contact
- -Inadequate visitor parking with staff occupying designated visitor spaces
Frequently Mentioned
Recent Reviews
Please tell me what is s the evolution of Lois Diorio. Thanks
I live in the Capilano neighborhood. It’s a really great place to live. The food is not too bad. The furniture is good. My room is nice and large with a double bed. The windows are large and have good blinds and the management and staff are wonderful things usually go very smoothly. The manager of t...
Don’t get taken by the big windows, grand piano, aquarium, large rooms and daily list of fun activities being offered. -My father was placed in front of the tv all day every day, where were these activities that we offered? -meals? he was placed at the table but due to mobility issues couldn’t feed...
House of horrors. My dad passed away from neglect in the Belcarra neighborhood. He was only there 5 months. My Voice and concerns were ignored. My heart hurts for the vulnerable residents stuck in Belcarra. He spent his last week in the Chinook neighborhood after my pleads to get him out of Belca...
Staff working here is not nice. When I visit my loved one the staff don't smile and also talk to me rudely when I ask them a question. Sometimes when I go into the section where I'm visiting the whole floor just stinks like urine and poo. Do they not have good ventilation? How can the staff not care...
If I could leave a negative 10 on professionalism I would especially after observing DOC Tanya Vieira yell at staff. Poor nurse was just doing her job, then gets yelled at in such a public space. The resident was happy with the care their received from the nurse - she did not deserve to be yelled at...
Have a friend in bldg 2 and while most of the nurses and care aids try to do a good job there is often one nurse for all 3 floors and people have to wait for their medications. There are often arguments with patient about the vitamins she …
Chris T who wrote a review below. DOC was fired yesterday. I would rate this place ZERO stars but that wasn't an option. August 14 2024
Owner response
Response from the owner a year ago“Thank you for sharing your experience, we take your comments very seriously. Our number one priority, as always, is keeping everyone safe and healthy. If you would like to provide more information, we ask that you kindly reach out to us at inquiries@aspiralife.ca or by phone 1-866-959-4848.”
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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