Glenwarren Lodge
1230 Balmoral Rd
Victoria, BC V8T1B3
Vancouver Island Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Glenwarren Lodge is a long-term care facility in Victoria, BC with 108 beds, operated by AgeCare. The facility provides 3.36 funded direct care hours per resident day. It has a 3.5 out of 5 Google rating based on 11 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Glenwarren Lodge receives sharply divided reviews with significant concerns about safety, sanitation, and accountability alongside praise for individual care staff. Multiple reviewers report serious issues including pest infestations, theft of belongings, inadequate medical response, missing safety equipment, and poor management communication. Positive reviews praise specific staff members for compassion and attentiveness, but these commendations do not address systemic facility-level problems documented in critical reviews.
Sentiment by Topic
What families appreciate
- +Staff demonstrate genuine care and patience with residents with memory issues
- +Nurses and care workers treat residents with kindness and respect
- +Staff are attentive and take care of residents well
- +Safety measures implemented during pandemic were comprehensive
Common concerns
- -Mouse droppings found throughout resident's room, furniture, and bathroom
- -Theft of personal belongings including glasses, art, and large furniture items with admitted staff responsibility
- -Staff unresponsive to call bells and resident requests for water
- -Lack of basic safety measures including missing bed guard rails leading to falls
- -Inadequate medical response resulting in resident hospitalization in renal failure after 4-day stay
Frequently Mentioned
Recent Reviews
If I could put negative stars I would. We have had to endure everything from finding mouse droppings all over my grandmother's room. In her chair, her side table, and bathroom. To her personal belongings being stolen. Started with small things the staff blamed on other residents, glasses, personal ...
Caring for folk with memory and related issues involves a lot of love, patience and knowledge. Here our loved one is well cared for by staff who really care about assisting people and strive to be as helpful and effective as possible. We have no reservations at all and we’re grateful to be guests at...
Owner response
Response from the owner 2 years agoThank you so much for taking the time to share your positive experience with AgeCare Glenwarren. We truly appreciate your kind words and are delighted to hear that your loved one is receiving excellent care! Caring for individuals with memory and related issues is indeed a challenging and sensitive task, one that requires a special blend of love, patience, and expertise. It warms our hearts to know that our dedicated staff members have been providing the compassionate and effective care that your loved one deserves. Their commitment to our residents' well-being is at the core of our mission, and we're pleased to hear that it has made a positive impact on your family. Your trust in our facility means a great deal to us, and we are grateful for the opportunity to be part of your loved one's journey. If you ever have any questions, concerns, or suggestions for further improvement, please don't hesitate to reach out to us. We are committed to maintaining the high standards of care that you have come to expect from Glenwarren and will continue to strive for excellence in providing a comfortable and supportive environment for all our residents and their families. Once again, thank you for your kind words, and we look forward to continuing to provide exceptional care for your loved one.
Glenwarren should be closed down, even demolished! Our loving Mom was not treated with respect and dignity.
Owner response
Response from the owner 2 years agoWe are deeply sorry to hear about your negative experience with our community. The well-being and dignity of our residents are of the utmost importance to us, and it is disheartening to learn that we fell short of your expectations. We take all feedback seriously and use it as an opportunity to improve our services. We would appreciate it if you could provide more specific details about the issues your loved one encountered during their time with us. This information would be helpful in identifying areas that require immediate attention and making necessary changes to ensure better care in the future. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please feel free to contact our management team directly so that we can rectify the situation. Thank you for bringing this matter to our attention; your feedback is invaluable in helping us improve the quality of care we provide.
Loved this place once but now I have my doubts, uncommunicative, lacking professional care. Has fallen a lot very old one star
The care of the staff that assist my mother is wonderful. Nurses and care workers treat her with kindness and respect. I am very appreciative of this support. Unfortunately, the only area of concern is the welcoming at the entrance. …
Owner response
Response from the owner 3 years agoHi Joe, Thank you for your review of Glenwarren Lodge. We are so happy to be apart of your Mother's life! We will share your feedback with the management team at Glenwarren Lodge.
I am totally impressed with all of the safety measures Glennwarren Lodge has in place to keep their residents and staff safe during this pandemic! The staff truly try their best to ensure the residents stay safe and the work so well with each other.
Response from the owner
Owner response
Response from the owner 5 years agoHi Christina, Thank you for taking the time to share your positive rating for Glenwarren Lodge.
This home had my mother in their care for 4 days and she left in an ambulance in renal failure. They do not respond to patients ringing for nurses, don't bring you water, scream at patients whi have fallen out of thrit beds in the middle of the night because of no guard rails on beds, bathe once a w...
Response from the owner
Owner response
Response from the owner 6 years agoHi Tish, Thank you for taking the time to share you positive rating for Glenwarren Lodge. Have a great day!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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