Brookhaven Care Centre
1775 Shannon Lake Rd
West Kelowna, BC V4T2N7
Interior Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Brookhaven Care Centre is a long-term care facility in West Kelowna, BC with 104 beds, operated by Interior Health. The facility provides 3.42 funded direct care hours per resident day. It has a 4.1 out of 5 Google rating based on 15 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Amenities & Services
Certifications & Memberships
Amenity and service details haven't been added for this facility yet. You can contact them directly to ask about what they offer.
Reviews
Brookhaven Care Centre receives consistently positive feedback about staff compassion, facility cleanliness, room comfort, and organized activities. Reviewers praise staff dedication, including voluntary participation in emergency evacuations. However, some families report communication gaps and concerns about personal item management, with one historical review indicating inadequate attention to resident well-being.
Sentiment by Topic
What families appreciate
- +Staff volunteered to accompany evacuated residents to Vancouver during forest fires
- +Spacious rooms with large windows
- +Weekly activities and programs
- +Facility is clean and well maintained
- +Staff demonstrate genuine care and passion for residents' dignity
Common concerns
- -Lack of communication between staff and family members about resident care
- -Residents' personal items (hearing aids, photographs) not properly managed or displayed
- -Gatekeeping by non-family decision-makers preventing direct contact with residents
- -One report of inadequate attention to resident well-being
Frequently Mentioned
Recent Reviews
Amazing care & love was provided for my Mother
mum is very well taken care of in this facility. she moved here from cottonwoods.
Many staff volunteered to come to Vancouver with the evacuated residents during forest fires. Their passion for maintaining dignity and their love of the residents is incredibly inspiring.
Very nice Care Centre.. Staff really care about the residents. Facility is clean and well maintained. Weekly activities. Good sized rooms with large windows.
Absolutely amazing facility! From check in to everything in between, they are all fabulous caring healthcare workers. Rooms are big and spacious, lots of activities, my Dad is very happy there.
Truly disappointed in how they treat they treat My loved one. We are hoping to find her a better home quickly where her well being is cared about.
My dad has been placed in here by his command-law girlfriend not wife. Why not wife my dad never married her because he said she is a teenager with a attitude. Stay did not have my father hearing aids they said I should speak with his girlfriend. I asked were are his pictures non up on the walls ...
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
Use either Contact button — top or bottom of the page — to call, email, or visit their site.
This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last verified: March 22, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.