Blue Heron Villa
9509 Main Street
Lake Country, BC V4V 2N3
Interior Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Blue Heron Villa is an assisted living facility in Lake Country, BC, operated by Lake Country Senior Housing Society. It has a 3.5 out of 5 Google rating based on 12 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Blue Heron Villa receives polarized reviews with strong praise for caring staff and facility amenities, but serious complaints about management integrity, staff apathy, missing resident belongings, and improper billing practices. Multiple reviewers express they would not recommend the facility to family members, citing disrespectful treatment and financial issues.
Sentiment by Topic
What families appreciate
- +Caring and friendly staff members
- +Non-profit operation rather than government-run
- +Good central location in Lake Country
- +Residents appear to enjoy living there
- +Modern, newer assisted living facility
Common concerns
- -Manager lied and cheated resident out of money
- -Staff apathy and uncaring attitude toward residents
- -Missing personal items (DVD player and movies) during extended absence
- -Inappropriate and rude behavior from management
- -Unfair charges for cleaning and deposit deductions not honored
Frequently Mentioned
Recent Reviews
Wonderful caring staff -everything about Blue Horizons is AWESOME!
Was looking in to see what you offered for my parents, but your website wanted me to check back in November. So .... no.
Owner response
Response from the owner 4 months agoThank you for checking in Holly, our website is absolutely getting updated right now and we're aware of the inconvenience. You are more than welcome to contact us through the posted office number or through email: manager@blueheronvilla.ca. We're always happy to talk about the site and/or book a tour. Please don't hesitate to reach out!
If you love your parents don’t put them in the care of the tyrant that runs this circus. No apathy, no respect, confrontational and vindictive…! This place should be shut down and investigated.
Owner response
Response from the owner 5 months agoHello! Blue Heron Villa is in Lake Country BC, Canada.
Newer Assisted Living home ina great central location in Lake Country. Excited to be getting my Mom in there. Great
Very nice seniors care facility. People seem to really like it here. Staff is very friendly, helpful and seem to care for the residents. When I need to go to a place like this, I hope I can go here. 👍👍😊😊 …
My mom was living here and I found the staff to be terrible on many levels. The new manager that came there actually lied and basically cheated her out of a small amount of money. One time, when she was in the hospital and Cottonwoods for an extended period of time, mysteriously her portable DVD p...
An amazing assisted living facility with fantastic and caring staff. Non profit which is a welcome change from government run facilities .Highly recommend.
Very disgusted with the apathy and uncaring attitude of the staff . I would never let any of my loved ones stay here . I personally met a number of very mean spirited, hard hearted employees and managers that showed a very ugly side to their personalities . If you care at all about your loved o...
My mom lives here and great people
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
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