Belvedere Care Centre
739 Alderson Avenue
Coquitlam, BC V3K7B3
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Belvedere Care Centre is a long-term care facility in Coquitlam, BC with 148 beds, operated by Belvedere Seniors Living. The facility provides 3.36 funded direct care hours per resident day. It has a 3.4 out of 5 Google rating based on 17 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Belvedere Care Centre receives polarized reviews reflecting significant inconsistency in care quality. While some residents and families praise attentive staff and good food, others report serious concerns including medication errors, ignored care requests, unreported falls, and deterioration in care following management changes. Several reviewers specifically warn against placing loved ones with complex health needs at this facility.
Sentiment by Topic
What families appreciate
- +Nurses are amazing and engage warmly with residents
- +Staff handle feeding and dementia care with grace
- +Staff patient with language barriers and communication challenges
- +Food quality is great
- +Staff go above and beyond to help residents
Common concerns
- -Food quality declined and became cheap, packaged, and unhealthy
- -Staff became less attentive after management change
- -Staff ignored residents' bathroom needs despite repeated calls for help
- -Pharmacist overdosed resident's medication
- -Multiple falls with fractures; facility lied about incidents to family
Frequently Mentioned
Languages Mentioned
Recent Reviews
My Mom has been here for 4 years, she has loved it and been taken very good care of. The nurses are amazing and love to chat with her as they walk by! She has dementia and needs to have them feed her, it’s a big job, and they handle it with grace! ❤️💕❤️ …
Owner response
Response from the owner 2 months agoThank you, Laurie, for your kind review. We’re truly grateful for the trust your family has placed in us over the past four years. Our team is dedicated to providing compassionate, attentive care, and it means a lot to hear that your mom feels loved and supported here. We’ll be sure to pass along your kind words to our nursing staff - they’ll be delighted. ❤️
Response from the owner
Owner response
Response from the owner 3 months agoHello 李先, Thank you for your feedback. We're sorry to hear you had a disappointing experience. This isn’t the level of service we aim to provide. We’d appreciate the chance to learn more and make things right. Please reach out to us at 604.939.5991, so we can address your concerns directly.
Parking was quick, staff seem pretty good. Residents are entertained here, having fun.
Owner response
Response from the owner 8 months agoThank you so much for your kind words, Habib. We're glad to hear that parking was easy and that our staff made a positive impression. It's especially rewarding to know our residents are enjoying themselves—that's exactly what we strive for every day. We truly appreciate you taking the time to share your experience!
When we first had our Mom come to this place we were really happy. The manager at the time was fantastic and everything was proper. After her leaving, the place quickly declined in every which way. The staff became less attentive the food quality terrible cheap packaged and unhealthy but mostly the ...
Owner response
Response from the owner 2 years agoWe are sorry that your experience at Suncrest Retirement Community was not what you expected. Several care facilities are struggling to recruit and retain qualified and dedicated staff. However, … More
Great place and people
Owner response
Response from the owner 2 years agoDear Quan, Thank you for your kind review. We pride ourselves on creating the best possible experience and the care we provide for our residents and their families at the Belvedere Care Centre.
My mother lived there a few years ago. My sisters and I were treated extremely well when we visited mom, and were very caring to her as well. They were very respectful and kind when my mother passed. Many thanks to the staff for caring for my mother
Owner response
Response from the owner 2 years agoThank you for letting us know about how pleased you've been with your mother's care, and how well you and your family were treated by staff when you visited. We care deeply about the comfort and care of our residents, and we appreciate your kind words.
The staff seem kind, and parts of it do look like a hotel, but the actual resident rooms I saw honestly did look like hospital rooms and not at all homely. Some of the residents were noisy and not really with it. By Canadian standards Belvedere seems to be at the good end, but it's clearly a care ho...
Owner response
Response from the owner 3 years agoHi Michael, thank you for your feedback. The Belvedere Seniors Living communities strive to accommodate and meet the needs of everyone in our community. Residences at Belvedere provides suites that have been designed to ensure comfortable … More
My Mother is currently residing there. She has always seemed to state that she is Happy with the Living Conditions there and my Step Father visits her regularly and he is also Satisfied. However, I do not like to have to make an Appointment to see her and not having ready access to seeing her. So...
Owner response
Response from the owner 2 years agoThank you for letting us know of your concern. The appointments were designed to assist in limiting the number of visitors when testing was mandated. We were concerned that more than 1 individual, not from the same family would be waiting in a not so private area. Testing & appointments were discontinued as of April 7th. However Dr. Bonnie Henry has cautioned us that similar restrictions may be reintroduced in the autumn if there is a surge in Covid cases. We realize the restrictions are uncomfortable & we only establish them to keep our residents & staff safe. Thank you for visiting with your Mother.
I would like say thank you to all the staffs in west wing looking after my mom, the front desk staff and the staff who did the rapid test for visitors. Although my mom was living there for only 2 months and had language barrier, staffs were so patient and tried their best to communicate with her. ...
Owner response
Response from the owner 3 years agoThank you for your kind comments about your mother's care at Belvedere Care Centre. Our staff work hard to deliver the best quality of care to our clients, and it was our pleasure to look after your mother during her stay with us.
THIS. IS. THE. WORSE. CARE. HOME. EVER. PLEASE DO NOT SEND YOUR LOVED ONES HERE! My grandparents have been part of elder abuse here and my grandpa is now sick in the hospital due to their lack of care, lack of professionalism and ignorance. This is not the end and I will be making sure this company ...
Owner response
Response from the owner 3 years agoDear Chantelle, We are sorry that you felt disappointed, regarding your grandparents' care. At Belvedere Care Centre, our residents' health and well being is of utmost importance, and we do all we can to provide a comfortable environment and attentive care. We encourage you to contact us anytime, to further discuss your specific concerns. With warm regards, A. Clarke, Operations Manager
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
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