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Long-Term CareHealth AuthoritySubsidized

Baillie House

11762 Laity St

Maple Ridge, BC V2X5A3

Fraser Health

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This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.

4.4
10 reviews
Google Maps

Baillie House is a long-term care facility in Maple Ridge, BC with 148 beds, operated by Fraser Health. The facility provides 3.39 funded direct care hours per resident day. It has a 4.4 out of 5 Google rating based on 10 reviews.

Total Beds
148
Subsidized Beds
148
Operator
Fraser Health

Care Types

long term care

Languages Spoken

English

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$9.05
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,971
client rate
Complaints (Year)
1
Inspections (Year)
3

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.7%
Percent of residents receiving recreation therapy12.6%
Percent of residents receiving occupational therapy0.6%
Percent of residents with a worsened pressure ulcer1.3%
Percent of residents with daily physical restraints1.0%
Percent of residents with falls in the last 30 days11.0%
Percent of residents taking nine or more medications47.4%
Percent of residents with four or more emergency room visits1.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis24.6%
Food prepared on-siteSingle: 116Double: 16

Reviews

4.4
10 Google reviews

Baillie House receives mixed reviews with strong praise for staff kindness and professionalism, particularly around family engagement. However, reviewers consistently cite concerns about the physical facility including poor lighting, inadequate air conditioning, deferred maintenance, limited activities, and food quality. Management effectiveness is questioned by at least one reviewer.

Sentiment by Topic

food
2.0
staff
4.5
activities
2.0
management
2.0
cleanliness
2.0
overall atmosphere
2.0

What families appreciate

  • +Staff were wonderful and accommodating in helping residents connect with family
  • +Very kind and professional staff
  • +Staff helpful with resident communication needs

Common concerns

  • -Building is very dark inside
  • -Limited activities for residents
  • -Food quality described as hospital-like
  • -Poor air-conditioning in summer, residents need personal cooling devices
  • -Building requires significant maintenance work
  • -Overall poorly managed

Frequently Mentioned

staff (3)facilities_maintenance (2)food (1)activities (1)atmosphere (1)management (1)climate_control (1)

Recent Reviews

Al Martin5 months ago
Lawrence Lilley7 months ago

Poorly managed!

Amanda Maylam10 months ago

This is a senior care home

Kirsten Okun1 year ago
maria pereira1 year ago
Nisha Amarasinghe2 years ago
Andrea Flame2 years ago

The staff were wonderful and accommodating assisting with getting me in touch with my Granddad on his birthday.

Gladys Nelson3 years ago
cindy pipe3 years ago

Very kind, professional people there

Ed Kopp3 years ago

Very dark inside. Not too many activities for the residents. Hospital-like food. Building needs a lot of maintenance. Poor air-conditioning at summer time - residents often need to install their own cooling devices

These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.

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