What type of care does Village at Smith Creek offer?

Village at Smith Creek is a Long-Term Care facility offering long term care, dementia care in West Kelowna, BC.

How much does Village at Smith Creek cost per month?

Village at Smith Creek offers 138 subsidized beds with income-tested rates set by the BC government. Subsidized rates depend on your income and are set by the BC government. Contact the facility directly for current pricing.

How is Village at Smith Creek rated?

Village at Smith Creek has a 3.7 out of 5 star rating based on 21 Google Reviews.

Where is Village at Smith Creek located?

Village at Smith Creek is located at 2425 Orlin Road, West Kelowna, BC V4T3C7, within the Interior Health region.

What is the bed capacity at Village at Smith Creek?

Village at Smith Creek has 139 beds, including 138 subsidized beds.

What amenities does Village at Smith Creek offer?

Village at Smith Creek offers Dining, Fitness, Salon, Library, Garden / Patio and 3 more amenities.

Which health authority oversees Village at Smith Creek?

Village at Smith Creek is overseen by Interior Health in British Columbia.

What care specializations does Village at Smith Creek have?

According to BC Seniors Advocate, Village at Smith Creek offers dementia and memory care. Village at Smith Creek provides specialized care for Dementia & Memory Care. Contact the facility to discuss specific care needs and availability.

Long-Term CareNon-Profit

Village at Smith Creek

Name: British Columbia Senior Care Facility Directory
Creator: CareCompare
License: https://creativecommons.org/licenses/by-nc/4.0/

2425 Orlin Road

West Kelowna, BC V4T3C7

Interior Health

Contact details available

This facility offers both and spaces. Availability varies.

3.7(21 reviews)

Village at Smith Creek is a 139-bed long-term care home in West Kelowna, British Columbia, operated by Baptist Housing Society. Under contract with Interior Health, the home provides complex care for older adults in the Central Okanagan region. One of the 139 beds is available for private pay. Most rooms are private. Residents have access to structured programming, communal dining, and outdoor spaces within the community campus. Services are delivered in English. Village at Smith Creek offers both publicly funded and private-pay placements. Publicly funded beds are accessed through a Home and Community Care assessment — call 8-1-1. Private-pay beds can often be arranged within days; contact Village at Smith Creek directly.

Last verified May 12, 2026 · operator website

What families should know

Placement through Interior Health — publicly funded placement

Village at Smith Creek adds secure dementia communities named Reece, Webber and Paynter, separate Dobbin and Gellatly communities for mild cognitive or higher physical care needs, gardens, library, computer lounge, shuttle outings, nature walks, sing-alongs and tone chimes.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 12, 2026

Total Beds

139

Subsidized Beds

138

Operator

Baptist Housing

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care· BCSA confirmed

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishFrenchSpanishGerman

Quality & Safety

Monthly Rate

$1,507.70 to $4,142.60

2026 BC subsidized rate

Funded Care Hours

3.4 hrs

per resident per day

Food Cost

$10.82

per resident per day

Complaints (Year)

Inspections (Year)

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.9%

Percent of residents receiving recreation therapy28.0%

Percent of residents receiving occupational therapy0.6%

Percent of residents with a worsened pressure ulcer3.3%

Percent of residents with daily physical restraints1.7%

Percent of residents with falls in the last 30 days13.4%

Percent of residents taking nine or more medications52.3%

Percent of residents with four or more emergency room visits0.0%

Percent of residents taking antipsychotic drugs without a diagnosis of psychosis41.3%

Food prepared on-siteSingle: 121Double: 9

Reviews

3.7

21 Google reviews

Village at Smith Creek receives consistently high praise for staff compassion, food quality, and cleanliness, with family members describing excellent care for residents with dementia and other conditions. However, the facility faces significant criticism regarding communication accessibility—multiple reviewers report inability to reach staff by phone and unanswered administrative inquiries. Additionally, a small number of reviews contain serious allegations of resident mistreatment and over-medication.

Based on Google reviews

Sentiment by Topic

food

4.5

staff

4.2

management

2.1

cleanliness

4.3

overall atmosphere

4.0

What families appreciate

+Staff are caring, loving, and genuinely compassionate with residents
+Food quality is consistently praised by residents
+Clean facility with well-maintained rooms
+Ability to accommodate couples in same room
+Supportive and patient staff during admission and adjustment process

Concerns mentioned in reviews

-Difficulty reaching facility by phone; calls go unanswered and voicemails cannot be left
-Administration does not respond to contact attempts from family members
-Allegations of resident mistreatment and theft
-Poor compliance with mask-wearing protocols among staff
-Concerns about over-medication of dementia patients

Frequently Mentioned

staff_quality (11)dementia_care (4)communication_accessibility (4)food (3)cleanliness (3)admission_process (2)room_accommodations (2)resident_mistreatment (2)management_responsiveness (2)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.