Village at Smith Creek
2425 Orlin Road
West Kelowna, BC V4T3C7
Interior Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Village at Smith Creek is a long-term care facility in West Kelowna, BC with 139 beds, operated by Baptist Housing Society. The facility provides 3.36 funded direct care hours per resident day. It has a 3.7 out of 5 Google rating based on 21 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Village at Smith Creek receives consistently high praise for staff compassion, food quality, and cleanliness, with family members describing excellent care for residents with dementia and other conditions. However, the facility faces significant criticism regarding communication accessibility—multiple reviewers report inability to reach staff by phone and unanswered administrative inquiries. Additionally, a small number of reviews contain serious allegations of resident mistreatment and over-medication.
Sentiment by Topic
What families appreciate
- +Staff are caring, loving, and genuinely compassionate with residents
- +Food quality is consistently praised by residents
- +Clean facility with well-maintained rooms
- +Ability to accommodate couples in same room
- +Supportive and patient staff during admission and adjustment process
Common concerns
- -Difficulty reaching facility by phone; calls go unanswered and voicemails cannot be left
- -Administration does not respond to contact attempts from family members
- -Allegations of resident mistreatment and theft
- -Poor compliance with mask-wearing protocols among staff
- -Concerns about over-medication of dementia patients
Frequently Mentioned
Recent Reviews
I am so happy to have both my parents and their dog Abby live at Smith Creek. There could not be a better set up, and I truely believe they could not be getting better care, and love from this amazing staff, anywhere else. I appreciate each and everyone of you every single day. My dad always ta...
Owner response
Response from the owner 2 months agoThank you for such a kind message, Dee. We’re grateful your parents and Abby have found their home at Smith Creek. Knowing you feel confident in their care, and hearing how much your dad enjoys the food, means so much to everyone here.
Apparently, it’s impossible to speak to my brother who is a newer resident there. I call at the time they told me to call at, as well as both before and after that time. There is no answer and I can’t leave a message. I don’t live in the area so I can’t visit him. This is incredibly frustrating ...
Owner response
Response from the owner 2 months agoWe are sorry to hear you're having a difficult time connecting with us. We've let our local team know, and they are actively trying to reach you. If helpful, you can also contact us directly at (250) 768-0488.
Amazing place. My dad has been there for a few months and he is doing so great. The place is so clean and the staff is wonderful I cant imagine a better place.
Owner response
Response from the owner 3 months agoThank you for your kind words, Betty, and the lovely review. We are so glad to hear your dad is doing well as he settles in!
Sadly when visiting mom and dad today with a mask mandate 33% of staff weren't wearing then, 33% wore on their chins, 10% wore on mouths and not nose and 25% wore properly.
Owner response
Response from the owner 10 months agoThank you for taking the time to share your concerns, Taya. The safety and well-being of our residents, visitors, and team members is a priority to us. Our team is looking into this matter right away. We would welcome the opportunity to connect with you directly, please don’t hesitate to reach out to us at (250) 768-0488 extension 1311.
Village @Smith Creek has an amazing team that genuinely cares. My Father who suffers from dementia and Parkinson’s has been treated with kindness, respect and love. I don’t live close but when I visit each month I spend several days with …
Owner response
Response from the owner 10 months agoThank you for your kind review, Liz. It means a lot to our team and we appreciate it!
Unknowingly my mom with dementia was moved here, when I found her I called and was given information and treated very kindly I've been sick but I'm going to see her today I can't wait the staff has been patient with me and understanding I'm sure the quality of care is much better than where she was!...
Owner response
Response from the owner a year agoThank you for your kind review, Sharlene. We’re glad to hear about your positive experience and remain committed to providing the best care and support for your mom.
My mother, who has dementia, recently moved to Village at Smith Creek. The process of admission and adjustment has been lovely. ALL of the staff that we have encountered have been very loving and caring to my mother as well as supportive …
Owner response
Response from the owner 2 years agoHi Danielle, I wanted to personally thank you for taking the time to leave such a positive review for the staff in Long-Term Care at the Village at Smith Creek. I know the team will be so appreciative to hear your kind words and it means a lot to them to get positive feedback from family members like yourself. We are so happy to hear from you that your mother is receiving the care and professionalism that she deserves!
If you have a loved one do not put them in this home. Mine was severely Mistreated and was continuously stolen from. Nurses are not great. If you love your family member you should consider a different option.
Owner response
Response from the owner 2 years agoOur team has received your feedback and has thoroughly reviewed.
Why is it so hard to get a hold of someone from this facility ?
Owner response
Response from the owner 2 years agoShannon, Our apologies that you are having difficulty reaching someone. Please email Gayle at ganton@baptisthousing.org with your phone number so that she may reach out to you right away.
My parents were both accommodated in the same room. Very caring staff and food is good. Lovely rooms and clean home.
Owner response
Response from the owner 2 years agoThank you very much for your kind review, Cathy. It means a lot to our team and we appreciate it!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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