Village at Mill Creek
1450 Sutherland Avenue
Kelowna, BC V1Y5Y5
Interior Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Village at Mill Creek is a long-term care facility in Kelowna, BC with 96 beds, operated by Baptist Housing Society. The facility provides 3.36 funded direct care hours per resident day. It has a 4.5 out of 5 Google rating based on 13 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Village at Mill Creek receives consistently high ratings for staff care and compassionate support, with reviewers highlighting quick emergency response and genuine concern for resident wellbeing. One complaint addresses environmental concerns regarding lack of designated smoking areas. Most reviews indicate positive resident outcomes and family satisfaction with the facility.
Sentiment by Topic
What families appreciate
- +Staff provided quick response and extra care when resident had a serious fall on move-in day
- +Nightly checks and monitoring to ensure resident safety and recovery
- +Staff genuinely care about residents and their wellbeing
- +Smooth transition experience for new residents
- +Positive impact on resident health and happiness
Common concerns
- -Residents not provided with designated smoking area, resulting in cigarette butts being discarded into the creek
Frequently Mentioned
Recent Reviews
I can't say enough good things about Mill Creek, they cared sooo well for my mom and she loved living there.
Owner response
Response from the owner 3 months agoElsie, thank you for your kind words. We’re grateful your mom found her home here and that we could share in this chapter of her life.
I would like to thank the staff at Mill Creek for their wonderful care during the first weeks of my Mom moving in. Unfortunately she had taken a really bad fall, landing on her face, breaking her nose and bruising her mouth + rest of her face the morning of her move. The Staff was quick in bringing ...
Response from the owner
Owner response
Response from the owner 8 months agoThank you for your review Dax :)
Residents are not provided with a designated smoking area and are throwing their cigarette butts into the creek.
Owner response
Response from the owner a year agoThank you for your feedback. We will look into the issue regarding the improper disposal of cigarette butts. Your understanding is appreciated.
Exceptional staff that truly care for the residents.
My mom recently moved to Village At Mill Creek. Her transition to her new home was very good. The attitude of all people who work there is excellent. Thank you everybody for helping my mom. This is a positive change in her life and I know she is now healthier and happier.
Owner response
Response from the owner 5 years agoHello Peter, thank you for taking the time to leave a review. We are overjoyed that your mother had a smooth transition to Village at Mill Creek, and we are delighted she is happy is her new home!
Response from the owner
Owner response
Response from the owner 6 years agoThank you for the 5 stars Marilyn, it means a lot to us!
Response from the owner
Owner response
Response from the owner 6 years agoThank you for your kind rating Irina!
Nice place
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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