Skip to main content
CareCompare.ca
Long-Term CareNon-ProfitSubsidizedPrivate

Village at Mill Creek

1450 Sutherland Avenue

Kelowna, BC V1Y5Y5

Interior Health

CareCompare Verified

This facility offers both government-subsidized and private-pay spaces. Availability varies.

4.5
13 reviews
Google Maps

Village at Mill Creek is a long-term care facility in Kelowna, BC with 96 beds, operated by Baptist Housing Society. The facility provides 3.36 funded direct care hours per resident day. It has a 4.5 out of 5 Google rating based on 13 reviews.

Operator
Baptist Housing

Care Types

long term caredementia care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

n/a

Amenities & Services

Certifications & Memberships

Assurity Certified
Quality certification from SafeCare BC
BCSLA Seal of Approval
BC Senior Living Association quality seal
BCCPA Member
BC Care Providers Association member
BCSLA Member
BC Senior Living Association member

Services

Independent Living for Rent

Reviews

4.5
13 Google reviews

Village at Mill Creek receives consistently high ratings for staff care and compassionate support, with reviewers highlighting quick emergency response and genuine concern for resident wellbeing. One complaint addresses environmental concerns regarding lack of designated smoking areas. Most reviews indicate positive resident outcomes and family satisfaction with the facility.

Sentiment by Topic

food
4.0
staff
4.8
overall atmosphere
4.8

What families appreciate

  • +Staff provided quick response and extra care when resident had a serious fall on move-in day
  • +Nightly checks and monitoring to ensure resident safety and recovery
  • +Staff genuinely care about residents and their wellbeing
  • +Smooth transition experience for new residents
  • +Positive impact on resident health and happiness

Common concerns

  • -Residents not provided with designated smoking area, resulting in cigarette butts being discarded into the creek

Frequently Mentioned

staff_care (5)resident_transition (2)smoking_area (1)emergency_response (1)environmental_concern (1)

Recent Reviews

Elsie Walker4 months ago

I can't say enough good things about Mill Creek, they cared sooo well for my mom and she loved living there.

Owner response

Response from the owner 3 months agoElsie, thank you for your kind words. We’re grateful your mom found her home here and that we could share in this chapter of her life.

Constance Diakow9 months ago

I would like to thank the staff at Mill Creek for their wonderful care during the first weeks of my Mom moving in. Unfortunately she had taken a really bad fall, landing on her face, breaking her nose and bruising her mouth + rest of her face the morning of her move. The Staff was quick in bringing ...

Dax Camarsi10 months ago

Response from the owner

Owner response

Response from the owner 8 months agoThank you for your review Dax :)

Amanda1 year ago

Residents are not provided with a designated smoking area and are throwing their cigarette butts into the creek.

Owner response

Response from the owner a year agoThank you for your feedback. We will look into the issue regarding the improper disposal of cigarette butts. Your understanding is appreciated.

dollyfernanda fernanda3 years ago
Doug Hartwig3 years ago

Exceptional staff that truly care for the residents.

Peter Hentz5 years ago

My mom recently moved to Village At Mill Creek. Her transition to her new home was very good. The attitude of all people who work there is excellent. Thank you everybody for helping my mom. This is a positive change in her life and I know she is now healthier and happier.

Owner response

Response from the owner 5 years agoHello Peter, thank you for taking the time to leave a review. We are overjoyed that your mother had a smooth transition to Village at Mill Creek, and we are delighted she is happy is her new home!

Marilyn Buckingham6 years ago

Response from the owner

Owner response

Response from the owner 6 years agoThank you for the 5 stars Marilyn, it means a lot to us!

Irina Johnson6 years ago

Response from the owner

Owner response

Response from the owner 6 years agoThank you for your kind rating Irina!

Tracy Gray8 years ago

Nice place

These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.

Location

Loading map...

Contact

Use either Contact button — top or bottom of the page — to call, email, or visit their site.

This listing is based on publicly available information from BC Seniors Advocate, Google Maps, SeniorCareAccess.com.

Last verified: February 28, 2026

We recommend reaching out to the facility to confirm current pricing, availability, and services.