Valleyhaven Retirement Community
45450 Menholm Rd.
Chilliwack, BC V2P1M2
Fraser Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Valleyhaven is a long-term care facility in Chilliwack, BC with 101 beds, operated by Kaigo Retirement. The facility provides 3.36 funded direct care hours per resident day. It has a 3.0 out of 5 Google rating based on 12 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Valleyhaven receives strong praise for frontline staff kindness, activities programming, and quality nutrition care. However, one detailed review raises serious concerns about management's exclusion of family members from care planning and decision-making, particularly regarding residents with cognitive decline, and lack of responsiveness to family requests for involvement.
Sentiment by Topic
What families appreciate
- +Care staff successfully helped resident gain weight through healthy food
- +Staff treat residents like family members, not just patients
- +Frequent activities including crafts, games, and 'Minds in Motion' programs
- +Front desk staff are friendly and welcoming
- +Home-like, comfortable interior design with strong sense of community
Common concerns
- -Director 'Janet' refused family meetings with social worker for 3 years despite resident having Alzheimer's
- -Family members were excluded from resident activities and care planning
- -Management sided with one manipulative family member over legitimate concerns
- -Resident's room emptied the day after death without family involvement
- -Disrespectful treatment of family members witnessed across multiple residents
Frequently Mentioned
Recent Reviews
Staff on my moms floor were great!! They were actually able to put weight on my mom, for the first time I have ever seen, due to the healthy food. As for the director 'Janet', she'd be better used as a prison guard. They 'don't' work with the family as stated. The 3 yrs my mom was there, I was ALWAY...
Very friendly staff throughout. Ladies at the front desk are awesome. Always nice to walk in and see a smiling face! They take great care of my Mom and my Dad too, while he was there. Lots of activities for the residents, very inclusive and helpful.
Excellent service, kind, responsible and respectful at all times. The culture is very supportive and consistent.
My mom has enjoyed staying at the Valleyhaven Home for the past year. The nurses are always keeping her busy with crafts and various games. The interior has a nice home-like feeling and there is a true sense of community.
Our father was treated with very respectful and loving care by all of the staff at Valleyhaven. Every detail of his care and our comfort during his last hours was very professionally attended to. I especially noted that the staff were not only doing their job, but truly treated him like he was fa...
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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