What type of care does Valleyhaven Retirement Community offer?

Valleyhaven Retirement Community is a Long-Term Care facility offering long term care, dementia care in Chilliwack, BC.

How much does Valleyhaven Retirement Community cost per month?

Valleyhaven Retirement Community offers 101 subsidized beds with income-tested rates set by the BC government. Subsidized rates depend on your income and are set by the BC government. Contact the facility directly for current pricing.

How is Valleyhaven Retirement Community rated?

Valleyhaven Retirement Community has a 3.0 out of 5 star rating based on 12 Google Reviews.

Where is Valleyhaven Retirement Community located?

Valleyhaven Retirement Community is located at 45450 Menholm Rd., Chilliwack, BC V2P1M2, within the Fraser Health region.

What is the bed capacity at Valleyhaven Retirement Community?

Valleyhaven Retirement Community has 101 beds, including 101 subsidized beds.

Which health authority oversees Valleyhaven Retirement Community?

Valleyhaven Retirement Community is overseen by Fraser Health in British Columbia.

What care specializations does Valleyhaven Retirement Community have?

According to BC Seniors Advocate, Valleyhaven Retirement Community offers dementia and memory care. Valleyhaven Retirement Community provides specialized care for Dementia & Memory Care. Contact the facility to discuss specific care needs and availability.

Long-Term CareFor-Profit

Valleyhaven Retirement Community

Name: British Columbia Senior Care Facility Directory
Creator: CareCompare
License: https://creativecommons.org/licenses/by-nc/4.0/

45450 Menholm Rd.

Chilliwack, BC V2P1M2

Fraser Health

This facility accepts . Contact your local Health Authority to begin the assessment process.

3.0(12 reviews)

Valleyhaven Retirement Community is a 101-bed long-term care home in Chilliwack, British Columbia, operated by Kaigo Senior Living. Built in 2009, the home is organized into seven distinct neighbourhoods, each with its own dining room, lounge, and activity space, surrounding a Mediterranean-style courtyard. Staff speak English, German, Punjabi, and Hindi. An on-site physiotherapist leads a complimentary fitness program for residents. More than half of residents are living with a dementia diagnosis. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact Valleyhaven Retirement Community to ask about the residence itself.

Last verified May 12, 2026 · operator website

What families should know

Placement through Fraser Health — publicly funded placement

Valleyhaven Retirement Community is a long-term care home in Chilliwack with neighbourhood-style living areas arranged around a Mediterranean-style courtyard. Residents have access to shared dining rooms, lounges, and activity spaces, and the home offers a fitness program led by an on-site physiotherapist. The setting is designed for people living with long-term care needs, including dementia care, and the residence notes staff who can communicate in English, German, Punjabi, and Hindi.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 18, 2026

Total Beds

101

Subsidized Beds

101

Operator

Kaigo Senior Living

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care· BCSA confirmed

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishGermanPunjabiHindi

Quality & Safety

Monthly Rate

$1,507.70 to $4,142.60

2026 BC subsidized rate

Funded Care Hours

3.4 hrs

per resident per day

Food Cost

$12.02

per resident per day

Complaints (Year)

Inspections (Year)

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy18.1%

Percent of residents receiving recreation therapy76.9%

Percent of residents receiving occupational therapy0.0%

Percent of residents with a worsened pressure ulcer2.0%

Percent of residents with daily physical restraints0.0%

Percent of residents with falls in the last 30 days11.9%

Percent of residents taking nine or more medications23.6%

Percent of residents with four or more emergency room visits0.0%

Percent of residents taking antipsychotic drugs without a diagnosis of psychosis32.6%

Food prepared on-siteSingle: 93Double: 4

Reviews

3.0

12 Google reviews

Valleyhaven receives strong praise for frontline staff kindness, activities programming, and quality nutrition care. However, one detailed review raises serious concerns about management's exclusion of family members from care planning and decision-making, particularly regarding residents with cognitive decline, and lack of responsiveness to family requests for involvement.

Based on Google reviews

Sentiment by Topic

food

4.0

staff

4.2

activities

4.5

management

1.5

overall atmosphere

4.0

What families appreciate

+Care staff successfully helped resident gain weight through healthy food
+Staff treat residents like family members, not just patients
+Frequent activities including crafts, games, and 'Minds in Motion' programs
+Front desk staff are friendly and welcoming
+Home-like, comfortable interior design with strong sense of community

Concerns mentioned in reviews

-Director 'Janet' refused family meetings with social worker for 3 years despite resident having Alzheimer's
-Family members were excluded from resident activities and care planning
-Management sided with one manipulative family member over legitimate concerns
-Resident's room emptied the day after death without family involvement
-Disrespectful treatment of family members witnessed across multiple residents

Frequently Mentioned

staff_kindness (5)activities (3)facility_atmosphere (3)family_involvement (2)management_responsiveness (2)food_quality (1)end_of_life_care (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.