The Wellesley
2800 Blanshard Street
Victoria, BC V8T 5B5
Vancouver Island Health
This is a private-pay provider. You pay directly without a government referral or assessment.
The Wellesley is an assisted living facility in Victoria, BC, operated by Retirement Concepts/West Coast Seniors Housing Mgmt. It has a 4.2 out of 5 Google rating based on 17 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
The Wellesley receives predominantly positive feedback regarding staff care quality, facility maintenance, meals, and activities. However, one recent review raised concerns about staff rudeness and disrespectful treatment of a resident with special needs. Long-term residents and their families consistently report positive experiences, though the isolated complaint suggests potential inconsistency in service quality.
Sentiment by Topic
What families appreciate
- +Staff described as amazing, caring, knowledgeable and well trained
- +Meals are healthy, varied, and well-regarded
- +Buildings are well maintained and clean
- +Spacious and bright rooms with wide common halls
- +Extensive daily activities and recreational opportunities
Common concerns
- -Rude staff interaction toward resident with special needs
- -Rude kitchen staff at New Year's Eve event
- -Inconsistent respect for individual resident requirements
Frequently Mentioned
Recent Reviews
Horrible staff interaction. Rude, disrespectful to special needs required of a individual resident. Rude kitchen staff at a new years eve event. I would NOT recommend this place.
Owner response
Response from the owner 2 months agoHello Lorraine, We are sorry to hear that this has been your experience. We strive to always provide excellent care and service to our seniors and we believe our team to be the best at what they do. We would love to speak with you further about your experience so we can learn more. Please feel free to contact our General Manager directly at (250) 383-9099.
I WAS THERE VISITING MY AUNT AND Uncle many times over the years they lived there. IT WAS ALWAYS lovely, and had meals with them and no complaints. And Now Iam considering applying there myself.
Top Shelf, 5⭐️ So well run. Excellent staff, excellent Management. Having this level of support has been a really positive experience. Cheers to The Wellesley staff! Lovely place too ❤️
I moved my mother into the assisted living side of the Wellesley for 2 years: Sep 2022 to Nov 2024. The staff were amazing/caring/knowledgeable and well trained, the meals were healthy and varied, with lots of daily activities, the buildings were always well maintained/clean, and the residents were ...
The Wellesley is an important residence for many senior reasons. The rooms are spacious and bright. The common halls are wide and the building has great ambience. With many meeting areas and recreational activities, ease of location to everything, the folks that we move here are very happy to know t...
I recently toured The Wellesley with my parents who are looking for a supported (social)style of independent living. Care is not an issue at this time but who knows what the future may bring. We were very impressed with the interior decor, …
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
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