The Summit at Quadra Village
955 Hillside Avenue
Victoria, BC V8T1Z9
Vancouver Island Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
The Summit at Quadra Village is a long-term care facility in Victoria, BC with 320 beds, operated by Vancouver Island Health. The facility provides 3.44 funded direct care hours per resident day. It has a 4.4 out of 5 Google rating based on 53 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
The Summit receives high praise for compassionate end-of-life care and dedicated staff who treat residents with respect and kindness. However, one critical review highlights a significant communication failure where a family member was not notified of a resident's death and was denied the opportunity to say goodbye. Facility management's handling of this situation created emotional harm and loss of dignity for the grieving family member.
Sentiment by Topic
What families appreciate
- +Staff were caring and compassionate during hospice care
- +Staff treated residents like family members
- +Dr. Vaughan and Iris House team provided compassionate end-of-life care and family support
- +Respectful and kind treatment of residents across all staff levels
- +Highest standards of care provided during extended stay
Common concerns
- -No immediate phone notification to family member when resident passed away
- -Insensitive delivery of death notification with no context or empathy
- -Staff member failed to honor explicit request to be informed of resident's passing
- -Family denied opportunity to see deceased resident and say goodbye
- -Homeless people occasionally present on facility grounds
Frequently Mentioned
Recent Reviews
The Summit staff were very caring and compassionate in helping our elderly mom pass who was on hospice. Thank you for your kindness.
Home to my Mom and Dad.....(they both have recently passed) The Summit took care, the staff were like family. R.I P Fern and Gord❤️
My beloved wasband was there for approximately 4 years. He had advanced stages of dementia, and I visited him regularly, and was apparently the only one doing so. When I called a couple of days ago to ask how many people I should plan for when ordering my annual birthday cake for Richard, which woul...
My husband stayed at The Summit from December 2022 to February 16,2025 when he passed away. Robert was taken care of to the highest standards we all expect. Every person working from when I stepped into the facility was very respectful, kind and most of all caring. He was at the Iris House and every...
Nice place but sometime has homeless people
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
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