The Summit at Quadra Village
955 Hillside Avenue
Victoria, BC V8T1Z9
Island Health
This facility accepts . Contact your local Health Authority to begin the assessment process.
The Summit at Quadra Village is a 320-bed publicly funded long-term care home in Victoria, BC, operated by Vancouver Island Health. The home provides 24-hour nursing care for residents with complex medical and personal care needs, including those living with dementia. All residents have private rooms, and the home has both secure and non-secure units with ample outdoor spaces. Music therapy is offered four days a week and occupational and recreational therapy five days a week. The home is located in the Hillside/Quadra neighbourhood, directly beside Quadra Village. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact The Summit at Quadra Village to ask about the residence itself.
Last verified May 11, 2026 · operator website
What families should know
Placement through Island Health — publicly funded placement
The Summit adds exercise and cognitive groups, live entertainment, social events and bus outings beyond the current enriched overview.
Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 12, 2026
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
The Summit receives high praise for compassionate end-of-life care and dedicated staff who treat residents with respect and kindness. However, one critical review highlights a significant communication failure where a family member was not notified of a resident's death and was denied the opportunity to say goodbye. Facility management's handling of this situation created emotional harm and loss of dignity for the grieving family member.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff were caring and compassionate during hospice care
- +Staff treated residents like family members
- +Dr. Vaughan and Iris House team provided compassionate end-of-life care and family support
- +Respectful and kind treatment of residents across all staff levels
- +Highest standards of care provided during extended stay
Concerns mentioned in reviews
- -No immediate phone notification to family member when resident passed away
- -Insensitive delivery of death notification with no context or empathy
- -Staff member failed to honor explicit request to be informed of resident's passing
- -Family denied opportunity to see deceased resident and say goodbye
- -Homeless people occasionally present on facility grounds
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.
