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The Residence at Morgan Heights

15955 - 27th Avenue

Surrey, BC V3Z 3W3

Fraser Health

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This is a private-pay provider. You pay directly without a government referral or assessment.

The Residence at Morgan Heights is an assisted living facility in Surrey, BC, operated by Morgan Heights Care Ltd.. It has a 3.9 out of 5 Google rating based on 16 reviews.

Operator
Morgan Heights Care Ltd.

Care Types

assisted living

Languages Spoken

EnglishFilipinoHindiPunjabiRussianTagalogUrdu

Quality & Safety

Food Cost
$8.58
per resident per day

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents taking nine or more medications63.4%
Percent of residents with four or more emergency room visits16.7%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis2.4%
Food prepared on-site

Reviews

3.9
16 Google reviews

The Residence at Morgan Heights receives consistently high praise for staff compassion, cleanliness, and recreational activities, with families reporting residents feel valued as individuals. However, serious concerns exist about medical care quality and medication management, with some reviews describing dangerous neglect leading to hospitalization. The facility appears to excel in basic residential care but has significant gaps in medical oversight for dependent residents.

Sentiment by Topic

food
4.5
staff
4.6
activities
4.5
management
2.5
cleanliness
4.4
overall atmosphere
4.3

What families appreciate

  • +Staff know residents by name and treat them as individuals, not just patients
  • +Practical care systems like coordinating laundry with bath days to prevent lost items
  • +Compassionate care for dementia patients including ensuring attendance at social activities
  • +Clean facilities with no odors reported in most reviews
  • +Variety of recreational activities including musical performances, holiday celebrations, and games

Common concerns

  • -Medication management failures including medication left out and lack of hydration monitoring
  • -Inadequate medical care for disabled or bedridden residents
  • -Poor room conditions described as jail-like with bathroom odors
  • -Neglect during hospitalization periods with two-day gaps in care
  • -Management quality issues with insufficient oversight

Frequently Mentioned

staff_kindness (12)care_quality (11)cleanliness (6)facility_atmosphere (5)activities_recreation (5)food_quality (4)medical_care (4)dementia_care (4)room_conditions (3)management (2)

Languages Mentioned

Englishnon-English speakers (staff accommodated residents who didn't speak English)

Recent Reviews

27cynthia1 month ago

My dad has been in full care for two years. I or another family member visit every day. Staff and nurses are unfailingly kind in their interactions with him and other residents. They work so hard to accomplish all the care. Their practices make so much sense; for example, they accumulate laundry a...

simone souza browne de paula10 months ago

My mother passed away 1 month ago. She spent her last 3 years of life in the complex care unit at The Residences at Morgan Heights; she suffered from dementia. I can only say good things about this place. All staff, from the receptionist to the staff directly dealing with my mother were amazingly co...

Arvinder Poonian1 year ago

My grandma stayed there for a night she didn’t not like it there . so we bought her home also there rooms are like a jail cell also it smells like the bathroom there from there rooms .but they staff was nice and well organized

Juliana Borgon1 year ago

This place is wonderful! Although our 93 year old father was only here for a brief six months and declined quickly due to his dementia, the staff always showed him and ourselves kindness, compassion and respect. No matter what day or time I …

Maysa Sharifi1 year ago

I'm genuinely shocked there aren't more negative reviews. My grandmother almost died here twice, she was hospitalized and after being neglected for two days, her medication was left out and she was dangerously dehydrated. Her health deteriorated while being there, and since moving her somewhere else...

Andrea Wiebe2 years ago

It was a big change to move my mom into long-term care and at first I wasn’t sure about the facility. But now after a couple of months, I’m incredibly grateful for Morgan Heights. The team has given my mom such loving consistent care through her decline and has been so kind to our family as well.

Tim Shields2 years ago

My elderly mother with dementia has been staying here for the past five months and the care has been excellent. When my mother was completely unable to care for herself I witnessed a high standard of care for her from the staff. A big thank you to Heidi, Maria, Sharon, Ann, John, Julie, sandy and H...

GURINDER SAINI ANANDPURSAHIB PUNJAB2 years ago

Great staff and good caregiver

David Bellamy5 years ago

This facility is a wonderful place. The care is divided into residences with each residence having its own minimum staffing. The staff are very friendly, helpful, caring and cooperative. The facility is very bright with great safe outdoor spaces. I have not experienced the food, but the menu looks v...

D Seatter5 years ago

There are so many wonderful things to say about The Residence at Morgan Heights, I don't know where to begin. Our Mom lived in the Residential Care side of the building for 2 years and our Dad lived in an Assisted Living apartment on the other side of the complex for 4 years. Dad was able to visit M...

These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.

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