The Madison Care Centre
1399 Foster Avenue
Coquitlam, BC V3J2N1
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
The Madison Care Centre is a long-term care facility in Coquitlam, BC with 137 beds, operated by The Care Group BC. The facility provides 3.36 funded direct care hours per resident day. It has a 4.6 out of 5 Google rating based on 17 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Madison Care Centre receives highly polarized reviews. Most reviewers praise specific staff members, cleanliness, and recreational activities, while one detailed complaint describes inconsistent care quality, staff inattentiveness, ignored requests for resident assistance, and dignity concerns. The facility appears to have standout dedicated staff but faces challenges with consistency in care delivery and supervision across the facility.
Sentiment by Topic
What families appreciate
- +Head nurses Debbie, Penny, and Sherri demonstrate professionalism and genuine care
- +Recreation department is wonderful with special events, performances, movie nights, trivia and karaoke
- +Bed linen is always clean and fresh
- +Community activity leader Janette is outstanding and invested in residents' well-being
- +Staff encourage residents to participate in events and socialize with other residents
Common concerns
- -Staff standing around idle, talking about non-work topics instead of engaging with residents
- -Repeated requests to help residents move from wheelchairs are ignored or dismissed
- -Resident found without proper clothing (no bra, only pajama top), failing to maintain dignity
- -Some cleaning staff appear self-involved and not showing due care for residents
- -Residents appear bored, disengaged, and neglected despite higher facility costs
Frequently Mentioned
Recent Reviews
Overall the staff seem to generally care about their clients/residents. I have seen the cleaning staff, males, to be a little more self involved on their work and not with due care for the residents. The nurses overall have been great.!!
I have had consistently terrible experiences at this facility. I have had other family members in care homes before, and the level of care there was completely different. In those facilities, staff were engaged, attentive, and actively caring for residents at all times. This facility is significant...
My friends mother, lives in Madison care centre and I can’t believe how great it is this place Nice staff , very clean, the staff always treat the residents with respect I did volunteer visit with my dog for elderly in other nursing homes and I tell ya , this is very different Great job Madison 👍❤...
The boxes moved while using my phone. Cleanliness is great, laundry fabulous, staff are friendly and welcoming. loved special events, performances, movie nights, trivia and karaoke in the evenings. The recreation department is wonderful. Great music time. Disappointed that the Parkinsons music group...
Very pleased with one on one time spent with our loved one. Attentive staff.. overall cleanliness of rooms and facility. Consistent display of professionalism and conduct . Staff do not appear over loaded with performing their duties with overall individual care.
Great Place for elderly. Clean, professional staff who responde to thier residents needs.
Regular information received from the Director of Care and constant updates from the nurses on duty. Very friendly and hard working care aides - always welcome you with a smile and a greeting and they look after residents with care and compassion. Bed linen is always clean and fresh.
How the staff encourage my husband to participate in the events held by the center also encouraging him to socialize with the other residents and the care given each resident by all staff as individuals not just bodies it is noticeable and assuring to me that we have chosen the perfect care center f...
The staff at the Madison have all been absolutely amazing with the dedicated care and attention they have provided to my mother and our family for the last 5 years. We are eternally grateful their wonderful professionalism and continued efficiency. The Garon Family
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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