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Long-Term CareNon-Profit

The Kiwanis Pavilion

3034 Cedar Hill Road

Saanich, BC V8T3J3

Island Health

Contact details available

This facility offers both and spaces. Availability varies.

4.7(40 reviews)Google Maps

The Kiwanis Pavilion is a non-profit long-term care home in Saanich operated by the Oak Bay Kiwanis Health Care Society. It is a 122-bed residence that works with Island Health to provide access to publicly funded long-term care beds. The home supports older adults, including residents living with dementia, in a secure environment with indoor and outdoor resident areas. Most beds are publicly funded, with a small number of additional private-pay beds available. Access to subsidized beds is coordinated through Island Health, while inquiries about any private-pay options are handled directly by the operator.

Last verified May 18, 2026 · operator website

What families should know

Placement through Island Health — publicly funded placement

The Kiwanis Pavilion adds ten secure living neighbourhoods, each with resident rooms, living and dining rooms, plus specialized bathing rooms, a library/conference room and secured courtyard gardens.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 12, 2026

Total Beds
122
Subsidized Beds
116
Operator
Oak Bay Kiwanis Health Care Society

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care· BCSA confirmed

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishGermanSpanishPolishTagalogFrenchCroatianKoreanMandarinCantoneseHindi

Quality & Safety

Monthly Rate
$1,507.70 to $4,142.60
2026 BC subsidized rate
Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$11.01
per resident per day
Complaints (Year)
3
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy23.0%
Percent of residents receiving recreation therapy0.0%
Percent of residents receiving occupational therapy2.8%
Percent of residents with a worsened pressure ulcer1.6%
Percent of residents with daily physical restraints0.0%
Percent of residents with falls in the last 30 days14.2%
Percent of residents taking nine or more medications28.5%
Percent of residents with four or more emergency room visits0.0%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis29.9%
Food prepared on-siteSingle: 122Double: 0

Reviews

4.7
40 Google reviews

Reviews reveal a significant split between frontline staff, who are consistently praised for kindness and support, and management oversight, which appears inadequate. One detailed account documents serious neglect including pressure sore development and excessive medication. Most recent positive reviews praise staff dedication, but the severity of care quality concerns raised in the 1-star review warrant attention.

Based on Google reviews

Sentiment by Topic

staff
4.0
management
2.0
cleanliness
2.0
overall atmosphere
3.0

What families appreciate

  • +Aids and nurses described as absolutely fabulous
  • +Staff are incredibly kind and lovingly supportive
  • +Staff demonstrate exceptional dedication to residents

Concerns mentioned in reviews

  • -Resident was highly medicated without clear justification
  • -Bone-deep bedsore from prolonged immobilization indicating neglect
  • -Resident left in dimly lit room for long periods alone
  • -Management/higher-level administration not meeting standards
  • -Lack of adequate supervision and care protocols

Frequently Mentioned

staff_performance (4)management (2)resident_care_quality (2)facility_conditions (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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