The Hamlets at Westsyde
3255 Overlander Drive
Kamloops, BC V2B0A5
Interior Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
The Hamlets at Westsyde is a long-term care facility in Kamloops, BC with 162 beds, operated by Yarrow Limited Partnership. The facility provides 3.36 funded direct care hours per resident day. It has a 2.9 out of 5 Google rating based on 37 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Amenities & Services
Certifications & Memberships
Amenities
Services
Reviews
The Hamlets at Westsyde receives mixed reviews with strong praise for frontline staff compassion during move-in and medical care for complex residents, but severe criticism of management practices, administrative failures including financial mishandling of deceased residents' funds, facility cleanliness in extended care, food quality, and discriminatory admission decisions. Recent facility upgrades in painting and flooring are noted positively.
Sentiment by Topic
What families appreciate
- +Staff went above and beyond during move-in process and allowed residents to decide at their own pace
- +Medical needs are addressed promptly and staff are very supportive for complex care residents
- +Strong departmental communication and collective leadership
- +Friendly and chatty residents
- +Excellent activity department
Common concerns
- -Poor food quality and preparation
- -Extended care section of facility is extremely dirty
- -Management rejected applicants after lengthy application process and wasted doctors' time
- -Age discrimination: refused 42-year-old applicant claiming he was 'too young'
- -Administrative failures: continued charging after resident death, poor communication about deceased residents, refusal to return comfort funds
Frequently Mentioned
Recent Reviews
Downsizing to independent living is a long and challenging undertaking- perhaps the toughest move anyone will ever make- and throughout the entire process Christine, Chelsea, and the rest of the Hamlets team did everything in their power to make the journey for our Dad as straightforward and stress...
Owner response
Response from the owner 3 weeks agoWe’re delighted to hear that your Dad feels supported and cared for at The Hamlets at Westsyde. Our team is committed to providing compassionate care every day, and your thoughtful feedback means a lot to us. We work to ensure all our residents feel at home and welcomed warmly into our community. Thank you for taking the time to share your experience!
All of the residents I have met are friendly and chatty. Looks like they are working on some upgrades to paint and flooring.
Owner response
Response from the owner 5 months agoThank you for sharing your experience at The Hamlets at Westsyde. At Optima Living, we are dedicated to creating a warm and supportive environment where residents feel truly at home. We appreciate your kind words!
My Mom has moved into the Hamlets Complex Care side and I have to say for the medical challenges my Mom has, staff have been very supportive and acted on all of her medical needs to make things easier for my Mom. As well have been very helpful during the move in phase and Mom is settling in nicely...
Owner response
Response from the owner 4 months agoWe’re delighted to hear that your Mom feels supported and cared for at The Hamlets at Westsyde. Our team is committed to providing compassionate care every day, and your thoughtful feedback means a lot to us. We work to ensure all our … More
Went to go visit my aunt. The food was very poor in quality and preparation. The staff were were OK, but nothing special consideration what she is paying every month.
Owner response
Response from the owner 5 months agoWe sincerely regret to hear that your experience at The Hamlets at Westsyde did not meet your expectations. We value your concerns and are dedicated to making improvements where needed. Thank you for your feedback; we have shared your experience with our management team.
Nice place and new upgrades. Looking good!
Owner response
Response from the owner 5 months agoThank you so much for your kind words! We are truly grateful for the opportunity to support our residents and help them find joy by welcoming them home in our community every day. Your thoughtful feedback means so much to our team at The Hamlets at Westsyde, and we will be sure to share it with them.
Response from the owner
Owner response
Response from the owner 6 months agoThank you for your review. We value all feedback and would love the chance to hear more about your experience. Someone from our leadership team will be reaching out to connect with you soon.
Response from the owner
Owner response
Response from the owner 10 months agoWe appreciate you taking the time to leave a review. We’d love to learn more about your experience so we can address any concerns. Someone from our management team will be in touch with you shortly.
Do not waste your time here . After following every direction , requirement and willing to pay the $8500.00 per month without funding and relying on the goverment. Plus them wasting valuable Drs time and disregarding the DRs application for extended care ( which they asked for ) they now reali...
Owner response
Response from the owner 11 months agoThank you for voicing these issues. We are forwarding your comments to the Optima Living and Hamlets at Westsyde leadership teams.
AWFUL! My disabled Brother-in-law lives in my Suite. He can't stay with us anymore and has to go into a care home. He has 100% private funding. NO GOVERNMENT HELP. Hamlet Reps made us go through all the steps of getting him into their facility to just tell my wife at the end of all the work that the...
Owner response
Response from the owner 11 months agoThank you for raising these concerns. We are forwarding your comments to the Optima Living and Hamlets at Westsyde leadership teams.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last verified: February 28, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.