The Hamlets at Duncan
5950 York Road
Duncan, BC V9L0H2
Vancouver Island Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
The Hamlets at Duncan is a long-term care facility in Duncan, BC with 88 beds, operated by Optima Living. The facility provides 3.36 funded direct care hours per resident day. It has a 3.2 out of 5 Google rating based on 11 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Amenities & Services
Certifications & Memberships
Amenities
Services
Reviews
The Hamlets at Duncan receives mixed reviews reflecting both strong operational strengths and significant management weaknesses. Reviewers consistently praise the staff's friendliness and care quality, facility cleanliness, food, and activities, with notable examples of residents' physical improvement. However, serious concerns include staffing shortages, high management turnover, a reported bed bug infestation, and a critical case involving inadequate end-of-life pain management and lack of management follow-up with the grieving family.
Sentiment by Topic
What families appreciate
- +Staff are caring, helpful, and friendly
- +Building is very clean and beautiful
- +Lots of activities for residents
- +Individualized and creative care approach
- +Staff assist residents with personal needs like phone calls during anxious moments
Common concerns
- -Doctor refused to increase pain medication for end-of-life care despite requests
- -Management did not respond to complaints and failed to provide condolences after resident death
- -Significant staff turnover and inability to retain managers and staff
- -Bed bug infestation reported
- -Understaffed, disorganized, and poor communication among staff
Frequently Mentioned
Recent Reviews
Lovely A/L facility in Duncan. Great staff & management. Lots of activities for tje residents Food is great, building is very clean highly recommended
Owner response
Response from the owner a year agoThank you for your review, Teresa!
Five months ago my mother died an unneccesarily painful and prolonged death in The Hamlets at the hands of an inefficient doctor and upper management. Five months later, I am still reeling at memories of seeing my mom's face twisted in abject agony for days because, despite my many efforts and those...
Owner response
Response from the owner Edited a year agoWe're truly sorry for the hardship you and your family experienced. We are reviewing the situation carefully and will be reaching out to you to discuss it further. This message will be forwarded to the Optima Living and Hamlets at Duncan leadership teams.
I had a tour with Karen today. She introduced to me to many residents and very friendly staff. The rooms and building are absolutely beautiful!
Owner response
Response from the owner a year agoThank you for your review, Heather! It was a pleasure having you.
This place has bed bugs. Please be careful and watch out for your loved ones.
Owner response
Response from the owner 2 years agoThank you for voicing your concerns. We are passing your comments along to Optima Living leadership.
I was surprised to see all the negative reviews here, it almost seemed like a coordinated attack. My wife has been a resident here in Long Term Care since it opened and I have always found the staff to be caring, helpful and friendly. Admittedly there was some disorganization at the beginning and ...
Owner response
Response from the owner 2 years agoThank you for your kind review, Garth! Residents are always a top priority for us, including your wife. We're very happy to hear that you're satisfied with her care. We love having her here with us!
Our Mother has been a resident at The Hamlets since last March. We are so grateful for the creative and individualized care that she receives! it is truly awesome and is unlike the care she received at her last 2 places--one of which she got very sick at, and one of which closed suddenly with 9 da...
Can not keep staff nor managers. Please find somewhere else to have your love ones stay
Owner response
Response from the owner 3 years agoThank you for sharing your concerns. We are forwarding your message to the Optima Living leadership team, and will be in touch again soon.
They require inoculation to enter premises which is illegal and abominable.
Response from the owner
Owner response
Response from the owner 3 years agoThank you for your review, Jessica!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory), SeniorCareAccess.com.
Last verified: February 28, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.