What type of care does The Hamlets at Duncan offer?

The Hamlets at Duncan is a Long-Term Care facility offering long term care, dementia care in Duncan, BC.

How much does The Hamlets at Duncan cost per month?

The Hamlets at Duncan offers 83 subsidized beds with income-tested rates set by the BC government. Subsidized rates depend on your income and are set by the BC government. Contact the facility directly for current pricing.

How is The Hamlets at Duncan rated?

The Hamlets at Duncan has a 3.2 out of 5 star rating based on 11 Google Reviews.

Where is The Hamlets at Duncan located?

The Hamlets at Duncan is located at 5950 York Road, Duncan, BC V9L0H2, within the Vancouver Island Health region.

What is the bed capacity at The Hamlets at Duncan?

The Hamlets at Duncan has 88 beds, including 83 subsidized beds.

What amenities does The Hamlets at Duncan offer?

The Hamlets at Duncan offers Activity Areas, Beauty Salon / Spa, Chapel / Spiritual, Coffee Nook, Common Kitchen and 3 more amenities.

Which health authority oversees The Hamlets at Duncan?

The Hamlets at Duncan is overseen by Vancouver Island Health in British Columbia.

What care specializations does The Hamlets at Duncan have?

According to BC Seniors Advocate, The Hamlets at Duncan offers dementia and memory care. The Hamlets at Duncan provides specialized care for Dementia & Memory Care. Contact the facility to discuss specific care needs and availability.

Long-Term CareFor-Profit

The Hamlets at Duncan

Name: British Columbia Senior Care Facility Directory
Creator: CareCompare
License: https://creativecommons.org/licenses/by-nc/4.0/

5950 York Road

Duncan, BC V9L0H2

Island Health

This facility offers both and spaces. Availability varies.

3.2(11 reviews)

The Hamlets at Duncan is an 88-bed long-term care home in Duncan, British Columbia, operated by Optima Living. Under contract with Vancouver Island Health, the community-style residence provides complex care for older adults in the Cowichan Valley. Five of the 88 beds are available for private pay. The home offers personal care, nursing support, and social programming across a village-style campus with communal gathering areas and outdoor spaces. Services are provided in English. The Hamlets at Duncan offers both publicly funded and private-pay placements. Publicly funded beds are accessed through a Home and Community Care assessment — call 8-1-1. Private-pay beds can often be arranged within days; contact The Hamlets at Duncan directly.

Last verified May 12, 2026 · operator website

What families should know

Placement through Island Health — publicly funded placement

The Hamlets at Duncan describes five small neighbourhoods with dining and recreation spaces, secure outdoor areas near Somenos Conservation Area, sacred space, courtyards, sensory room, library, craft room, outings, music therapy, pet therapy and homemade meals.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 12, 2026

Total Beds

Subsidized Beds

Operator

Optima Living

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care· BCSA confirmed

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishFrenchSpanishVietnameseKoreanMandarinCantoneseTagalogFilipinoJapenese

Quality & Safety

Monthly Rate

$1,507.70 to $4,142.60

2026 BC subsidized rate

Funded Care Hours

3.4 hrs

per resident per day

Food Cost

$10.72

per resident per day

Complaints (Year)

Inspections (Year)

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.0%

Percent of residents receiving recreation therapy0.9%

Percent of residents receiving occupational therapy0.0%

Percent of residents with a worsened pressure ulcer1.8%

Percent of residents with daily physical restraints0.0%

Percent of residents with falls in the last 30 days18.3%

Percent of residents taking nine or more medications53.7%

Percent of residents with four or more emergency room visits0.9%

Percent of residents taking antipsychotic drugs without a diagnosis of psychosis21.0%

Food prepared on-siteSingle: 88Double: 0

Reviews

3.2

11 Google reviews

The Hamlets at Duncan receives mixed reviews reflecting both strong operational strengths and significant management weaknesses. Reviewers consistently praise the staff's friendliness and care quality, facility cleanliness, food, and activities, with notable examples of residents' physical improvement. However, serious concerns include staffing shortages, high management turnover, a reported bed bug infestation, and a critical case involving inadequate end-of-life pain management and lack of management follow-up with the grieving family.

Based on Google reviews

Sentiment by Topic

food

5.0

staff

4.0

activities

5.0

management

2.0

cleanliness

5.0

overall atmosphere

3.5

What families appreciate

+Staff are caring, helpful, and friendly
+Building is very clean and beautiful
+Lots of activities for residents
+Individualized and creative care approach
+Staff assist residents with personal needs like phone calls during anxious moments

Concerns mentioned in reviews

-Doctor refused to increase pain medication for end-of-life care despite requests
-Management did not respond to complaints and failed to provide condolences after resident death
-Significant staff turnover and inability to retain managers and staff
-Bed bug infestation reported
-Understaffed, disorganized, and poor communication among staff

Frequently Mentioned

staff (7)management (4)cleanliness (3)food (2)activities (2)medical_care (2)facility_condition (2)end_of_life_care (1)vaccination_policy (1)resident_improvement (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.