St. Michael’s Centre
7451 Sussex Avenue
Burnaby, BC V5J5C2
Fraser Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
St. Michael’s Centre is a long-term care facility in Burnaby, BC with 144 beds, operated by St. Michael's Centre Hospital Society. The facility provides 3.36 funded direct care hours per resident day. It has a 4.3 out of 5 Google rating based on 27 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
St. Michael's Centre receives highly polarized reviews. Positive reviews praise compassionate staff, attentive medical care, and comfort for end-of-life patients. Negative reviews report serious concerns including unsanitary conditions, alleged mistreatment of vulnerable patients, and unprofessional staff conduct, with at least one reviewer expressing concern about discriminatory treatment.
Sentiment by Topic
What families appreciate
- +Staff described as caring, compassionate, and kind
- +Excellent end-of-life care and pain management
- +Around-the-clock nursing support and medical attention
- +Positive impact on residents' emotional wellbeing and social engagement
- +Attentive physician (Dr. Chapman mentioned) and specialist care
Common concerns
- -Unhygienic conditions including dead mice found in facility
- -Alleged mistreatment and rough handling of vulnerable patients
- -Staff professionalism concerns and poor patient interactions
- -Lack of respectful treatment toward non-verbal or immobilized patients
- -Concern about potential discriminatory treatment based on race
Frequently Mentioned
Recent Reviews
Lovely people work here. Very caring.
0 star for the senior home. Irresponsible staff. Filthy place with dead mice.
Owner response
Response from the owner 3 weeks agoDear Jeminijemini, We are sorry that you have come away from our facility with a bad impression. The staff at St. Michael’s Centre work incredibly hard to care for our residents here and we are disappointed to see such a strong negative reaction. Making space for this kind of feedback is important to us and we would love to talk with you directly about the situation. We recognize you are upset and we would like to invite you to kindly use our Feedback email: feedback@stmichaels.bc.ca to contact us. We are happy to arrange a meeting to create space to listen, gain clarity on specific areas of concerns that you had, and learn how and where we can improve. We hope to hear from you. Thank you
All I want to say is thank you everyone.
amazing staff and physician.
If I COULD rate it a 0, I would. This place treated my grandfather like trash, tossed him around and treated him like absolutely nothing. He was physically not well and could not speak either, could only move his arms and legs a bit as a sign of communication. I have so much to say about this place,...
Owner response
Response from the owner 2 years agoDear family member, We are sorry that the care your grandfather received did not meet your expectations, and that we fell short. The feedback received from families make us stronger and we need to hear it. We recognize you are upset and angry, and to preserve your family members’ privacy, we are unable to discuss things in such a forum. We invite you to please use our Feedback email: feedback@stmichaels.bc.ca to contact us, and we will be happy to arrange a meeting, and create space to listen. We would not want others to experience what you did, and want to learn what we could have done differently. We hope to hear from you. Thank you.
Simply the most compassionate extended care centre I have ever witnessed. If I could give them more than 5 stars I would. The dedication, support, service, and around the clock care is astonishing. The attention to detail provided is exemplary and my grandmother seems to be in such happier spirits b...
absolute worst hospice!!!! extremely brutal to frail patients. another thing, there's NO way you term staff members working here as professionalism
Owner response
Response from the owner 2 years agoDear Ananya, we are sorry you did not have a positive experience at our Hospice and want to learn from your experience to do better. We invite you to please use our Feedback email: feedback@stmichaels.bc.ca to contact us, and we will be happy to arrange a meeting. We hope to hear from you. Thank you.
It’s been a few years since my Mom was there fir her last weeks. I was so grateful for the kind help as she came to the end of her life. She was suffering at home, and she was totally comfortable there at St.Michael’s. They made sure she felt no pain. I’m spending time right now again here with a...
Owner response
Response from the owner 2 years agoDear Laurie, thank you for your feedback. Our staff work incredibly hard to ensure the residents under our care, and their family members receive the best care possible. With the staffing challenges are seeing in health care, it is … More
My wife spend her nice time at here although sickness ,Dr.Chapman and every nurse care her very kindly and specialist.They save her life untill now,She can enjoy long time with my family's living,we are very thankful, sincerely.
Owner response
Response from the owner 3 years agoHello Paul, we appreciate sharing your experience about our Hospice. The team of nurses and doctors in hospice make every effort to keep patients comfortable. We're happy your wife has been able to enjoy more time with family.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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