St. Michael’s Centre
7451 Sussex Avenue
Burnaby, BC V5J5C2
Fraser Health
This facility accepts . Contact your local Health Authority to begin the assessment process.
St. Michael’s Centre is a 144-bed long-term care and hospice residence in Burnaby, operated by the St. Michael’s Centre Hospital Society. The centre is Burnaby’s only hospice, offering end-of-life care alongside its long-term care services. A faith-based care home, St. Michael’s provides 24-hour nursing in a secure environment for residents with complex care needs. Its combined mandate serves both long-stay residents and those receiving end-of-life care. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact St. Michael’s Centre to ask about the residence itself.
Last verified May 11, 2026 · operator website
What families should know
Placement through Fraser Health — publicly funded placement
Fraser Health manages placement at St. Michael’s Centre, a publicly funded long-term care home accessed through a case manager for those needing complex care. This faith-based facility is known for serving residents with complex care challenges and includes Burnaby’s only hospice for end-of-life care. Located at 7451 Sussex Avenue between Imperial and Rumble streets, it offers public transit nearby, free street parking, and limited onsite parking. BCSA QuickFacts reports admission waits from 17 to 302 days, averaging 178 days. It caters to individuals with complex health needs in a non-smoking environment with multilingual staff support. Worth checking if it fits your family’s needs given its hospice specialty; ask about current availability and inspection history directly with Fraser Health or the facility.
Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 14, 2026
Also on this campus
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
St. Michael's Centre receives highly polarized reviews. Positive reviews praise compassionate staff, attentive medical care, and comfort for end-of-life patients. Negative reviews report serious concerns including unsanitary conditions, alleged mistreatment of vulnerable patients, and unprofessional staff conduct, with at least one reviewer expressing concern about discriminatory treatment.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff described as caring, compassionate, and kind
- +Excellent end-of-life care and pain management
- +Around-the-clock nursing support and medical attention
- +Positive impact on residents' emotional wellbeing and social engagement
- +Attentive physician (Dr. Chapman mentioned) and specialist care
Concerns mentioned in reviews
- -Unhygienic conditions including dead mice found in facility
- -Alleged mistreatment and rough handling of vulnerable patients
- -Staff professionalism concerns and poor patient interactions
- -Lack of respectful treatment toward non-verbal or immobilized patients
- -Concern about potential discriminatory treatment based on race
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.
