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Long-Term CareNon-Profit

St. Michael’s Centre

7451 Sussex Avenue

Burnaby, BC V5J5C2

Fraser Health

Contact details available

This facility accepts . Contact your local Health Authority to begin the assessment process.

4.3(27 reviews)Google Maps

St. Michael’s Centre is a 144-bed long-term care and hospice residence in Burnaby, operated by the St. Michael’s Centre Hospital Society. The centre is Burnaby’s only hospice, offering end-of-life care alongside its long-term care services. A faith-based care home, St. Michael’s provides 24-hour nursing in a secure environment for residents with complex care needs. Its combined mandate serves both long-stay residents and those receiving end-of-life care. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact St. Michael’s Centre to ask about the residence itself.

Last verified May 11, 2026 · operator website

What families should know

Placement through Fraser Health — publicly funded placement

Fraser Health manages placement at St. Michael’s Centre, a publicly funded long-term care home accessed through a case manager for those needing complex care. This faith-based facility is known for serving residents with complex care challenges and includes Burnaby’s only hospice for end-of-life care. Located at 7451 Sussex Avenue between Imperial and Rumble streets, it offers public transit nearby, free street parking, and limited onsite parking. BCSA QuickFacts reports admission waits from 17 to 302 days, averaging 178 days. It caters to individuals with complex health needs in a non-smoking environment with multilingual staff support. Worth checking if it fits your family’s needs given its hospice specialty; ask about current availability and inspection history directly with Fraser Health or the facility.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 14, 2026

Total Beds
144
Subsidized Beds
144
Operator
St. Michael's Centre Hospital Society

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care· BCSA confirmed

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

ArabicCantoneseCroatianEnglishFarsiFrenchGermanGujaratiHungarianHindiIlokanoKhmerKoreanMandarinPolishPunjabiRussianSindhiSpanishTagalogTamilTurkishUkrainianUrduVisayanVietnamese

Quality & Safety

Monthly Rate
$1,507.70 to $4,142.60
2026 BC subsidized rate
Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$11.50
per resident per day
Complaints (Year)
2
Inspections (Year)
6

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy3.6%
Percent of residents receiving recreation therapy27.9%
Percent of residents receiving occupational therapy1.8%
Percent of residents with a worsened pressure ulcer1.9%
Percent of residents with daily physical restraints15.7%
Percent of residents with falls in the last 30 days8.8%
Percent of residents taking nine or more medications34.2%
Percent of residents with four or more emergency room visits2.2%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis21.8%
Food prepared on-siteSingle: 20Double: 36

Reviews

4.3
27 Google reviews

St. Michael's Centre receives highly polarized reviews. Positive reviews praise compassionate staff, attentive medical care, and comfort for end-of-life patients. Negative reviews report serious concerns including unsanitary conditions, alleged mistreatment of vulnerable patients, and unprofessional staff conduct, with at least one reviewer expressing concern about discriminatory treatment.

Based on Google reviews

Sentiment by Topic

staff
3.0
activities
4.0
management
2.0
cleanliness
2.0
overall atmosphere
3.0

What families appreciate

  • +Staff described as caring, compassionate, and kind
  • +Excellent end-of-life care and pain management
  • +Around-the-clock nursing support and medical attention
  • +Positive impact on residents' emotional wellbeing and social engagement
  • +Attentive physician (Dr. Chapman mentioned) and specialist care

Concerns mentioned in reviews

  • -Unhygienic conditions including dead mice found in facility
  • -Alleged mistreatment and rough handling of vulnerable patients
  • -Staff professionalism concerns and poor patient interactions
  • -Lack of respectful treatment toward non-verbal or immobilized patients
  • -Concern about potential discriminatory treatment based on race

Frequently Mentioned

care quality (7)staff behavior (7)medical care (4)patient treatment (3)end-of-life care (2)emotional wellbeing (2)cleanliness (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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