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Long-Term CareFor-ProfitSubsidizedPrivate

Peace Portal Seniors Village

15441 - 16th Avenue

Surrey, BC V4A8T8

Fraser Health

CareCompare Verified

This facility offers both government-subsidized and private-pay spaces. Availability varies.

4.6
18 reviews
Google Maps

Peace Portal Seniors Village is a long-term care facility in Surrey, BC with 84 beds, operated by Retirement Concepts. The facility provides 3.36 funded direct care hours per resident day. It has a 4.6 out of 5 Google rating based on 18 reviews.

Total Beds
84
Subsidized Beds
69
Operator
Retirement Concepts

Care Types

long term caredementia care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

n/a

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$7.83
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $2,225
client rate
Complaints (Year)
0
Inspections (Year)
6

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy18.1%
Percent of residents receiving recreation therapy0.9%
Percent of residents receiving occupational therapy0.0%
Percent of residents with a worsened pressure ulcer3.3%
Percent of residents with daily physical restraints2.1%
Percent of residents with falls in the last 30 days9.4%
Percent of residents taking nine or more medications49.7%
Percent of residents with four or more emergency room visits2.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis14.9%
Food prepared on-siteSingle: 70Double: 7

Reviews

4.6
18 Google reviews

Peace Portal Seniors Village receives mostly positive reviews praising staff kindness, communication, and attentive care, particularly during the COVID-19 pandemic. However, two negative reviews report rude phone interactions and concerns about hostile staff members. Families express confidence in the facility's safety protocols and day-to-day care quality, especially for residents with Alzheimer's disease.

Sentiment by Topic

staff
4.3
activities
4.0
management
4.0
overall atmosphere
4.5

What families appreciate

  • +Staff demonstrated exceptional patience and kindness during COVID-19 pandemic
  • +Specific staff members named (Christina, Sandy, Heather, Rosette) provided personal attention and health updates
  • +Facility maintains active and lively atmosphere appropriate for residents with Alzheimer's
  • +Management proactively communicated safety protocols and allowed frequent family contact during lockdowns
  • +Professional approach to crisis management with detailed family updates and isolation procedures

Common concerns

  • -Staff member rudely hung up phone during family request to speak with relative
  • -Facility allows hostile and negligent staff to remain on team

Frequently Mentioned

staff_quality (7)communication (5)covid_response (5)family_reassurance (4)care_for_alzheimers (2)activities_atmosphere (2)phone_call_issues (1)

Recent Reviews

HADI MOHAMMED5 months ago
Sarbjeet Singh11 months ago

I know someone kind hearted lady working there selflessly, she is making her mother proud, which is why she deserves this shoutout, after reading my name, she would understand I am talking about her. Love your work, your passion and your sacrifice. You really mean the world to me. You are the one I ...

Saphira Elizebeth2 years ago

Allows hostile and negligent staff on their team.

jade renney3 years ago

I asked to speak with my relative and the lady rudely hung up the phone.

Owner response

Response from the owner 3 years agoHello Jade, we are sorry to hear of your experience. We have searched our data base in an attempt to locate your contact information however the name you have posted as here is not in our system. Please email us at info@retirementconcepts.com and we will be happy to connect directly with you.

Louie Lui3 years ago
P A5 years ago

Thank you to all the staff working during the Covid-19 pandemic. I appreciate all that you are doing to keep the residents happy & safe. I also value the daily communication (whether by phone or email) so I know what is happening within the facility & what is being done to mitigate the risk of ill...

Patrice Long5 years ago

I am very thankful to the staff for all their care and compassion that they have for my mom. Thank you Christina for taking care of my mom and keeping me informed of her health and well being. Thank you to Sandy, Heather, Rosette and all the other staff that take the time to make my mom feel comfort...

Margie van Zanten5 years ago

Our Dad has been in care at Peace Portal Seniors Village since February 2020. Our family looked carefully at complex care facilities in Surrey/White Rock area, when Dad 's Alzheimer's worsened. We as a family felt this facility was best suited for our Dad’s needs. The staff are kind, patient, tho...

diana Cowan5 years ago

Impressed with care my Aunt Nellie has received over the past 4 years. Even more impressed with the communication and reassurance I've received in the past couple of days including 2 comprehensive emails and 2 personal phone calls from …

Gary White6 years ago

Our family's experience with Peace Portal Seniors Village was nothing short of amazing. A wonderfully run facility (home!!) with staff that is 2nd to none...we will never forget them.

These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.

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Contact

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