Oak Care Centre
700 West 57th Ave.
Vancouver, BC V6P1S1
Vancouver Coastal Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Oak Care Centre is a long-term care facility in Vancouver, BC with 47 beds, operated by Vancouver Coastal Health. The facility provides 5.69 funded direct care hours per resident day. It has a 2.1 out of 5 Google rating based on 32 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Oak Care Centre receives mixed reviews with stark contrasts in reported experiences. While some programs like withdrawal management and brain injury rehabilitation are praised for helpful staff and effective rehabilitation, reviews also describe medical neglect including unresponsive physicians and untreated infections, unprofessional care aides, poor food quality, and instances of aggressive staff behavior toward vulnerable residents.
Sentiment by Topic
What families appreciate
- +Staff described as welcoming, helpful, extremely friendly and awesome during withdrawal management program
- +Care aides Taylor, Mark, Zenny, Bob, Joseph, Edith, Kim, Suki, Alex, and Kiran provide genuine compassion and good care
- +Sincere staff in Accidental Brain Injury program who provided needed rehabilitation
- +Staff able to assist with identification replacement and administrative tasks
- +Seniors in some programs reported as quite satisfied with their stay
Common concerns
- -Patients left suffering and ignored for hours, with staff appearing to take pleasure in pain
- -Food quality inadequate and not meeting patient needs despite being paid for
- -Doctor (Dr. Yap) neglects patients, does not respond when paged, infections left untreated
- -Care aide Christine described as aggressive, rough with residents and visitors, needs immediate termination
- -Care aides staff unprofessional, rude, lack training, and speak negatively about sick patients
Frequently Mentioned
Recent Reviews
They just let people suffer. They seem to either ignore you for hours and hours or take pleasure in seeing you suffer. Only go here if you want to be in a world of pain.
Here for Withdrawal Management (Detox). Check in was welcoming, staff are very helpful, extremely friendly and overall awesome! Don’t be shy to ask questions, if you don’t know ask! This is a care facility so it is a hospital setting. Expect hospital food. They’re here to help and can only do so muc...
So guess this why my brother doesn't eat the food that they paid for is not right your menu has to be better to make new changes for the patients
I have a cousin who's apparently going into this facility. I pray that she gets the care she needs and not be abused. Please take good care of her n don't trample her positive fighting spirit.
Removed review. After living here for 4 years
I was a part of their “Accidental Brain Injury” program in Ward 1 and found the staff to be sincere and care for the people there. They were able to help me with the rehabilitation I needed and get all the identification I was missing replaced. The seniors at George Pearson seem quite satisfied wi...
The care here is 50/50. If your family member requires medical attention from the doctor here, don’t expect anything to be done. Infections will go untreated etc. Dr. Yap never comes around when paged and doesn’t look into things. Pure neglect. The real difference here is made by the kind nurses and...
The care aides staff are unprofessional and rude. They need some training how to care for patients, they Constantly talk badly about those who are sick.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
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