Mount St. Mary Hospital
861 Fairfield Rd.
Victoria, BC V8V5A9
Island Health
This facility accepts . Contact your local Health Authority to begin the assessment process.
Mount St. Mary Hospital is a 200-bed publicly funded long-term care home in Victoria, BC, operated by the Marie Esther Society. The home provides 24-hour nursing care for residents with complex medical and personal care needs. Founded by the Sisters of St. Ann, the home holds CARF accreditation through 2028 and provides specialized dementia care with safe indoor and outdoor spaces. Programs include music therapy by accredited therapists and spiritual care for residents of all faiths. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact Mount St. Mary Hospital to ask about the residence itself.
Last verified May 11, 2026 · operator website
What families should know
Placement through Island Health — publicly funded placement
Mount St. Mary adds seasonal onsite meals and recreation such as exercise, discussion groups, baking and crafts beyond the current enriched overview.
Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 12, 2026
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Mount St. Mary Hospital receives highly positive reviews praising staff compassion, engaging activities, and a welcoming atmosphere, with families noting resident happiness and satisfaction. However, negative reviews raise concerns about alleged neglect, inflexible policies regarding visitor accommodations, and management responsiveness to resident needs. Recent positive reviews significantly outnumber older negative ones.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff described as caring, empathic, kind, and compassionate
- +Residents feel safe, secure, and genuinely happy
- +Activities are fun, engaging, and help residents stay active and connected
- +Beautiful outdoor garden with resident involvement in gardening
- +Personalized care approach tailored to individual residents
Concerns mentioned in reviews
- -Alleged neglect of residents and insufficient attention to well-being
- -Inflexible visitor policy with refusal to accommodate end-of-life requests
- -Poor phone operator customer service and lack of people skills
- -Management described as incompetent and uncaring regarding resident requests
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.
