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Long-Term CareNon-ProfitSubsidized

Mount St. Mary Hospital

861 Fairfield Rd.

Victoria, BC V8V5A9

Vancouver Island Health

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This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.

3.5
12 reviews
Google Maps

Mount St. Mary Hospital is a long-term care facility in Victoria, BC with 200 beds, operated by Marie Esther Society. The facility provides 3.45 funded direct care hours per resident day. It has a 3.5 out of 5 Google rating based on 12 reviews.

Total Beds
200
Subsidized Beds
200
Operator
Marie Esther Society

Care Types

long term care

Languages Spoken

EnglishGermanCantoneseFrenchFilipinoTagalogPolishSpanishCroatianJapaneseMandarinArabic

Quality & Safety

Funded Care Hours
3.5 hrs
per resident per day
Food Cost
$12.42
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $2,405
client rate
Complaints (Year)
2
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.6%
Percent of residents receiving recreation therapy39.6%
Percent of residents receiving occupational therapy0.3%
Percent of residents with a worsened pressure ulcer4.8%
Percent of residents with daily physical restraints0.0%
Percent of residents with falls in the last 30 days17.4%
Percent of residents taking nine or more medications40.3%
Percent of residents with four or more emergency room visits0.0%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis22.0%
Food prepared on-siteSingle: 184Double: 8

Reviews

3.5
12 Google reviews

Mount St. Mary Hospital receives highly positive reviews praising staff compassion, engaging activities, and a welcoming atmosphere, with families noting resident happiness and satisfaction. However, negative reviews raise concerns about alleged neglect, inflexible policies regarding visitor accommodations, and management responsiveness to resident needs. Recent positive reviews significantly outnumber older negative ones.

Sentiment by Topic

staff
4.2
activities
4.5
management
2.0
overall atmosphere
4.3

What families appreciate

  • +Staff described as caring, empathic, kind, and compassionate
  • +Residents feel safe, secure, and genuinely happy
  • +Activities are fun, engaging, and help residents stay active and connected
  • +Beautiful outdoor garden with resident involvement in gardening
  • +Personalized care approach tailored to individual residents

Common concerns

  • -Alleged neglect of residents and insufficient attention to well-being
  • -Inflexible visitor policy with refusal to accommodate end-of-life requests
  • -Poor phone operator customer service and lack of people skills
  • -Management described as incompetent and uncaring regarding resident requests

Frequently Mentioned

staff_quality (4)resident_happiness (3)facilities_rooms (2)activities_programs (2)management_policies (2)gardens_outdoor_space (2)customer_service (1)end_of_life_care (1)

Recent Reviews

Gwen Green1 year ago

Very caring, empathic and appropriately personalized care for residents. My elderly mother is very happy to be there.

Roland Elson1 year ago

Response from the owner

Owner response

Response from the owner a year agoThank you, Roland!

andrea clarkson1 year ago

Mount St. Mary’s has been absolutely amazing for my mom. The staff is amazing, kind, compassionate, and truly understanding, creating a warm and supportive environment. I’ve seen her feel safe, secure, and genuinely happy here. The activities are fun and engaging, helping residents stay active and c...

Owner response

Response from the owner a year agoThank you for taking the time to write this lovely review, Andrea. We will share your kind words with our staff.

Vicki Patterson1 year ago
Jake R.2 years ago

They can and will disregard the well-being of the people who stay here. They neglect the old folks and give them nowhere near the attention they need

St. Andrew's Cathedral2 years ago
Leanne P4 years ago
Markus C5 years ago

My 94 year old veteran father has requested his essential visitor be changed. He's dying so he wants to see his other son. A one time change is allowed they say no. No reason just no. Total incompetence, and uncaring. Do you want your loved ones here? Not if you care about thrm

Kat Mason7 years ago
Rick A7 years ago

These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.

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