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Long-Term CareNon-Profit

Mount St. Mary Hospital

861 Fairfield Rd.

Victoria, BC V8V5A9

Island Health

Contact details available

This facility accepts . Contact your local Health Authority to begin the assessment process.

3.5(12 reviews)Google Maps

Mount St. Mary Hospital is a 200-bed publicly funded long-term care home in Victoria, BC, operated by the Marie Esther Society. The home provides 24-hour nursing care for residents with complex medical and personal care needs. Founded by the Sisters of St. Ann, the home holds CARF accreditation through 2028 and provides specialized dementia care with safe indoor and outdoor spaces. Programs include music therapy by accredited therapists and spiritual care for residents of all faiths. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact Mount St. Mary Hospital to ask about the residence itself.

Last verified May 11, 2026 · operator website

What families should know

Placement through Island Health — publicly funded placement

Mount St. Mary adds seasonal onsite meals and recreation such as exercise, discussion groups, baking and crafts beyond the current enriched overview.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 12, 2026

Total Beds
200
Subsidized Beds
200
Operator
Marie Esther Society

Languages Spoken

EnglishGermanCantoneseFrenchFilipinoTagalogPolishSpanishCroatianJapaneseMandarinArabic

Quality & Safety

Monthly Rate
$1,507.70 to $4,142.60
2026 BC subsidized rate
Funded Care Hours
3.5 hrs
per resident per day
Food Cost
$12.42
per resident per day
Complaints (Year)
2
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.6%
Percent of residents receiving recreation therapy39.6%
Percent of residents receiving occupational therapy0.3%
Percent of residents with a worsened pressure ulcer4.8%
Percent of residents with daily physical restraints0.0%
Percent of residents with falls in the last 30 days17.4%
Percent of residents taking nine or more medications40.3%
Percent of residents with four or more emergency room visits0.0%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis22.0%
Food prepared on-siteSingle: 184Double: 8

Reviews

3.5
12 Google reviews

Mount St. Mary Hospital receives highly positive reviews praising staff compassion, engaging activities, and a welcoming atmosphere, with families noting resident happiness and satisfaction. However, negative reviews raise concerns about alleged neglect, inflexible policies regarding visitor accommodations, and management responsiveness to resident needs. Recent positive reviews significantly outnumber older negative ones.

Based on Google reviews

Sentiment by Topic

staff
4.2
activities
4.5
management
2.0
overall atmosphere
4.3

What families appreciate

  • +Staff described as caring, empathic, kind, and compassionate
  • +Residents feel safe, secure, and genuinely happy
  • +Activities are fun, engaging, and help residents stay active and connected
  • +Beautiful outdoor garden with resident involvement in gardening
  • +Personalized care approach tailored to individual residents

Concerns mentioned in reviews

  • -Alleged neglect of residents and insufficient attention to well-being
  • -Inflexible visitor policy with refusal to accommodate end-of-life requests
  • -Poor phone operator customer service and lack of people skills
  • -Management described as incompetent and uncaring regarding resident requests

Frequently Mentioned

staff_quality (4)resident_happiness (3)facilities_rooms (2)activities_programs (2)management_policies (2)gardens_outdoor_space (2)customer_service (1)end_of_life_care (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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