Laurel Place Care Centre
9688 137A St
Surrey, BC V3T4H9
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Laurel Place Care Centre is a long-term care facility in Surrey, BC with 195 beds, operated by Park Place Seniors Living Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 3.6 out of 5 Google rating based on 75 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Laurel Place Care Centre receives mixed reviews with significant variation in experiences. Hospice and end-of-life care receives both strong praise for compassion and criticism for insensitive handling of grief. Rehabilitation care and staff kindness are highlighted positively in some reviews, while others report delayed clinical responses, staff inflexibility on treatment approaches, and occasional rudeness from front-line staff.
Sentiment by Topic
What families appreciate
- +Hospice team showed exceptional care and compassion during end-of-life care
- +Staff treated patients with dignity and took time to explain what to expect
- +Care workers and nurses maintained positive attitudes and showed genuine kindness
- +Activities program provided company and social engagement for residents
- +Doctors and nurses went the extra mile in rehabilitation care
Common concerns
- -Nurse asked grieving family to vacate room only 10+ hours after patient death
- -Nurse practitioner refused to accommodate holistic treatment approach for end-of-life patient
- -Staff delayed addressing patient issues despite being swamped
- -Medical staff did not believe patient reports of shortness of breath until external doctor intervened
- -Rude front desk staff interaction
Frequently Mentioned
Recent Reviews
The care and compassion shown by the hospice team during an incredibly difficult time meant more to our family than words can express. Every staff member was kind, patient, and deeply respectful, always taking the time to explain what to expect and ensuring our loved one was comfortable and treated ...
This is for hospice. This still bothers me 9 months later. Most nurses were amazing. Two were not. I wish I remembered her name but was told I'd have to have the room clear by 10am. My husband had passed at 12:47am, It still bothers me even 9 months later. I'm hoping by sending feed back it will nev...
I wouldn't recommend this facility. I treat my father holistically, plus some pharmaceuticals, and the nurse practitioner (Brenda) there is refusing to allow me to continue. My father is near the end of life, and I have managed to keep him pain-free on supplements; they are swamped and are always la...
I live here so I have to love otherwise...
I am the patient that my daughter Malak did review below. I agree with everything she mentioned about this place my case getting worse .. no one in those place believed me when I said about short breath till my family doctor (outside the premises) asked to move me to hospital ER. Keep your beloved o...
Owner response
Response from the owner 8 months agoAs mentioned previously, Hospice Care and Sub Acute Rehab, located within Laurel Place are managed and staffed by the Fraser Health Authority (FHA). Laurel Place Care Centre is owned and operated by Park Place Seniors Living Inc. If you have specific feedback or concerns related to Hospice Care or Sub Acute Rehab, they will be forwarded to the appropriate Manager at Fraser Health for follow-up. If you have specific feedback or concerns related to Laurel Place Care Centre, please contact laurelplace.care@parkplaceseniorsliving.com We apologize for any confusion.
I really advise families to keep their loved ones away from this centre at all costs. This rehab centre completely failed my father during one of the most vulnerable times of his life. He was admitted after having a stroke and needed proper …
Owner response
Response from the owner 8 months agoMalak, Hospice Care and Sub Acute Rehab, located within Laurel Place are managed and staffed by the Fraser Health Authority (FHA). Laurel Place Care Centre is owned and operated by Park Place Seniors Living Inc. If you have specific feedback or concerns related to Hospice Care or Sub Acute Rehab, they will be forwarded to the appropriate Manager at Fraser Health for follow-up. If you have specific feedback or concerns related to Laurel Place Care Centre, please contact laurelplace.care@parkplaceseniorsliving.com We apologize for any confusion.
I am pleased with the overall care that Frank ( I was his POA) received at Laurel Place before his passing . …
Owner response
Response from the owner Edited a year agoHi, Jason. Thanks for taking the time to share your positive experience. We truly appreciate it!
My husband was cared for with great empathy and kindness! Care workers and nurses were always positive with him even once he could no longer look after himself! There were always activities he could participate in with other residents. He had more company there than alone at home! You could tell he ...
Owner response
Response from the owner a year agoHi, Diana. Thanks for taking the time to share your positive experience. We truly appreciate it!
Richard my dad is in here . The docs and nurses have all been outstanding. These people really go the extra mile and are so nice to our family. The rehab has been amazing. Thanks from our entire family
Owner response
Response from the owner a year agoHi, Bradley. We are thrilled to learn that you had a positive experience with us!
Rude front desk
Owner response
Response from the owner a year agoMuskan, we appreciate your feedback. We strive to provide a welcoming and respectful environment for all. Your comments have been shared with our team. Thank you for bringing this to our attention. In order to follow up further, please call our site leader at +1 604-582-6336.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
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