Lakeview Lodge
2337 Butt Road
West Kelowna, BC V4T3L3
Interior Health
This facility offers both and spaces. Availability varies.
Lakeview Lodge is a 114-bed long-term care home in West Kelowna, British Columbia, operated by Sienna Senior Living. Under contract with Interior Health, the home provides complex care and dementia support for older adults in the Central Okanagan area. Fourteen of the 114 beds are available for private pay. Most rooms are private. The home offers structured daily programming, communal dining, and landscaped outdoor spaces. Services are provided in English. Lakeview Lodge offers both publicly funded and private-pay placements. Publicly funded beds are accessed through a Home and Community Care assessment — call 8-1-1. Private-pay beds can often be arranged within days; contact Lakeview Lodge directly.
Last verified May 12, 2026 · operator website
What families should know
Placement through Interior Health — publicly funded placement
Lakeview Lodge adds a tree-lined West Kelowna setting with rolling-hill and mountain views, a warm cottage feel, indoor lounges, outdoor courtyards, resident council, family council, music therapy, traditional medicine, spiritual services and visiting pets.
Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 12, 2026
Also on this campus
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Lakeview Lodge receives consistently high praise for compassionate, attentive staff who excel at end-of-life care and emergency crisis management, with specific caregivers frequently named for exceptional dedication. However, the facility faces significant criticisms regarding food quality, cleanliness standards, and inconsistent care practices, with some reviews reporting serious hygiene and hydration issues that required hospital intervention.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff went above and beyond during wildfire evacuation, caring for nearly 100 displaced residents while maintaining care for existing residents
- +Compassionate end-of-life care with staff treating residents and families with dignity and kindness during palliative situations
- +Named staff members (Karen, Annabelle, Tammy, Pam, Linzie, Amy, Janie) consistently praised for exceptional individual care
- +Staff demonstrated genuine relationship-building with residents over years, making them feel valued and like family
- +Executive director Gloria recognized for kindness and support during difficult family circumstances
Concerns mentioned in reviews
- -Food quality described as horrible and inadequate
- -Cleanliness issues including dirt on floors not addressed for over a month
- -Hygiene concerns with residents bathed only once weekly and placed in dehydrated states requiring hospital admission
- -Communication problems between staff resulting in resident neglect, and management unresponsiveness to family messages
- -Inconsistent staffing quality with one nurse described as abusive and merely transferred rather than terminated
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.