Lakeview Lodge
2337 Butt Road
West Kelowna, BC V4T3L3
Interior Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Lakeview Lodge is a long-term care facility in West Kelowna, BC with 114 beds, operated by Sienna-Baltic. The facility provides 3.36 funded direct care hours per resident day. It has a 4.0 out of 5 Google rating based on 22 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Lakeview Lodge receives consistently high praise for compassionate, attentive staff who excel at end-of-life care and emergency crisis management, with specific caregivers frequently named for exceptional dedication. However, the facility faces significant criticisms regarding food quality, cleanliness standards, and inconsistent care practices, with some reviews reporting serious hygiene and hydration issues that required hospital intervention.
Sentiment by Topic
What families appreciate
- +Staff went above and beyond during wildfire evacuation, caring for nearly 100 displaced residents while maintaining care for existing residents
- +Compassionate end-of-life care with staff treating residents and families with dignity and kindness during palliative situations
- +Named staff members (Karen, Annabelle, Tammy, Pam, Linzie, Amy, Janie) consistently praised for exceptional individual care
- +Staff demonstrated genuine relationship-building with residents over years, making them feel valued and like family
- +Executive director Gloria recognized for kindness and support during difficult family circumstances
Common concerns
- -Food quality described as horrible and inadequate
- -Cleanliness issues including dirt on floors not addressed for over a month
- -Hygiene concerns with residents bathed only once weekly and placed in dehydrated states requiring hospital admission
- -Communication problems between staff resulting in resident neglect, and management unresponsiveness to family messages
- -Inconsistent staffing quality with one nurse described as abusive and merely transferred rather than terminated
Frequently Mentioned
Recent Reviews
Dad was in a private room for a month so we could get away on a vacation. We were really happy with the care he received. All staff very attentive and accommodating. He was very happy being there. Highly recommend to everyone. Karen was so amazing to deal with and keep me informed. Thank you all so...
My dad was a recent resident of Lakeview Lodge, and my mom still resides there. After my father’s recent passing, our family would like to express our heartfelt gratitude to the incredible staff for their unwavering support and compassionate care of my parents. A special thanks to Annabelle and Tam...
I want to thank the staff at Lakeview Lodge for their kindness, patience, and care they provided to my late father during his time with them (6 years). The dignity and respect they provided on a daily basis, and particularly during his last days, is recognized and truly appreciated. The staff became...
Management and staff have gone out of their way to care for my resident family member since she moved in last year. During a recent wildfire in Osoyoos the staff at Lakeview carefully cared for an extra 85 elderly evacuees on a moment's …
I have been sitting at my Moms bedside since last Friday. She is a resident at Lakeview Lodge senior home in West Kelowna. And sadly she is palliative. In the middle of the night on Saturday, I heard that the care home in Osooyos was being evacuated. From what I understand nearly 100 residents a...
Hi, I cannot say enough good things about my time spent with my dying mother on Halls. I had a rare opportunity to sit in the corner ‘sometimes’ unseen. I got to witness firsthand the care and compassion given to my mother by all these women. I wish I could remember their names. Some didn’t kn...
We had an awesome visit at Lakeview Lodge while on a tour with our CSW class from Sprott Shaw College. The staff was kind and informative and the residents welcomed us with laughs and conversation. Even had some pets and cuddles with Gigi 🐾 A warm and caring place. Thank you for having us! We enjoy...
We recently visited Lakeview Lodge due to a wildfire threat evacuation of Mariposa in Osoyoos. We were amazed at how this was so well coordinated and the calm and efficient way all the staff worked together to create such a positive environment! The Lakeview and Mariposa staff were awesome in wor...
Nobody wants a loved one in a care home. However, should a loved one require incredible care by a cohesive group of caregivers, then without a doubt Lakeview Lodge is the perfect choice. I cannot thank everyone enough for the care my Mother receives.
I've been temporarily removed from the company communication site because I asked questions they don't want to answer. Still gonna go to work tonight with my head held high. Love my residents now matter what. Xo
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
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