Kiwanis Care Centre
35 Clute Street
New Westminster, BC V3L1Z5
Fraser Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Kiwanis Care Centre is a long-term care facility in New Westminster, BC with 75 beds, operated by Kiwanis Care Society. The facility provides 3.36 funded direct care hours per resident day. It has a 3.1 out of 5 Google rating based on 16 reviews.
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Amenities
Services
Reviews
Reviews reveal mixed experiences at Kiwanis Care Centre. While some visitors praise warm staff, cleanliness, and care quality, multiple recent reviews document significant concerns including rude front desk staff, inconsistent food quality, medication billing errors, unresolved lost laundry items, and restrictive visitor policies that families find unreasonable and isolating.
Sentiment by Topic
What families appreciate
- +Staff described as warm, inviting, and caring
- +Care manager Pierre noted as organized and efficient
- +Facility is clean and well-maintained despite age
- +Nurses provided good care during stays
- +Residents felt safe and in good hands
Common concerns
- -Front desk receptionist was rude and unhelpful when resident had medical issue
- -Food quality inconsistent between visits; portions inadequate
- -Pharmacy billing dispute for duplicate medications without resident consent
- -Items disappearing in laundry with no replacement or compensation from management
- -Restrictive visitor policies and unreasonable access requirements
Frequently Mentioned
Recent Reviews
Very rude and unhelpful Front desk receptionist? My friend (88 old lady who lives there) had a very bad rash and I asked her to help. Very blunt unfriendly response ‘I am not a nurse….’ Who cares what you are … HELP!!!!!! I wouldn’t want to stay in a place with this kind staff attitude.
First time my dad stayed he said the food was great nurses were good . I came in to get his room set up. then the next time he stayed the food sucked and not much of it. When he got home he ate anything and everything he could get his hands on. Thank goodness I sent him snacks. They wouldn't let hi...
Rudest and unfriendliest ‘receptionist’. I’m worried about how they treat my friend who is being ‘cared for’ in this ‘care Center’
The staff are very warm and inviting. Efficient staff. Pierre the Care manager is organized. This place gave me a good feel. Although old, it's clean and well cared for. Felt my mother was in good hands.
4 - 5 weeks ago my friend, a resident at Kiwanis, found herself without any summer nighties. She had 3 of them and they all disappeared. Things go missing, items disappear in the laundry. That is understandable. What is not acceptable is that the facility has refused to replace these items. My f...
Absolutely the worst experience time after time with this place. I couldn't visit my mom because of their endless requirements to get in. Then I finally get in after 3 weeks and I'm not allowed to bring my 2 year old to visit my mom because he is to loud for the other residents. He was behaving. And...
My mom stayed for the first time at a home care facility for a week. She was very happy and pleased with all the staff at Kiwanis. They were all nice, very caring and kind. Her experience was absolutely great! Thanks to everyone! 👍 …
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last verified: February 28, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.