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Long-Term CareNon-Profit

Kiwanis Care Centre

35 Clute Street

New Westminster, BC V3L1Z5

Fraser Health

This facility accepts . Contact your local Health Authority to begin the assessment process.

3.1(16 reviews)Google Maps

Kiwanis Care Centre is a 75-bed long-term care home in New Westminster, BC, operated by the Kiwanis Care Society. Operating since 1982, this non-profit home offers 58 single-occupancy and 8 double-occupancy rooms and is guided by a person-centred care philosophy focused on recreational engagement and quality of life. Staff support communication in more than 18 languages including Spanish, Korean, Cantonese, Mandarin, Tagalog, Romanian, Cambodian, Gujarati, Punjabi, Bengali, Greek, and Hindi. Amenities include two lounges, a recreation room, hair salon, and secured outdoor patio. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact Kiwanis Care Centre to ask about the residence itself.

Last verified May 12, 2026 · operator website

What families should know

Placement through Fraser Health — publicly funded placement

Kiwanis Care Centre is a publicly funded long-term care home in New Westminster where access to beds is managed through Fraser Health, so families start with a health authority case manager rather than applying directly to the home. It is operated by the not-for-profit Kiwanis Care Society and is fully accredited, with Fraser Health also listing it as a site for overnight respite, which may appeal to caregivers needing short breaks. The building offers private and double rooms along with lounges, a dining room, recreation spaces and a secure outdoor patio, aiming for a smaller, home-like environment rather than a large institutional campus. Set on Clute Street in an established residential area, it sits within New Westminster’s urban fabric, where transit and road connections make it reasonably accessible for family visitors coming from across the Fraser Health region. Residents here typically need 24-hour nursing and personal care, including help with most daily activities and often with dementia or other complex conditions that make living at home unsafe. Families thinking about Kiwanis Care Centre should talk with Fraser Health about current eligibility criteria, whether a loved one would be prioritized for this specific home, and how long waits have been lately compared with the historical figures reported by the BC Seniors Advocate. It is also wise to ask the home and Fraser Health about current visiting practices, recreation programming, and how the team supports communication with families, especially if you live farther away. Ask about recent licensing and accreditation findings and, if possible, visit in person to see the atmosphere, staff interactions, and how residents spend their days.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 14, 2026

Total Beds
75
Subsidized Beds
75
Operator
Kiwanis Care Society

Languages Spoken

EnglishTagalogSpanishKoreanCantoneseMandarinGreekRomanianCambodianGujaratiSloveneHindiPunjabiSerbianBengaliPolishRussianItalian

Quality & Safety

Monthly Rate
$1,507.70 to $4,142.60
2026 BC subsidized rate
Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$10.05
per resident per day
Complaints (Year)
1
Inspections (Year)
4

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy57.5%
Percent of residents receiving recreation therapy5.6%
Percent of residents receiving occupational therapy0.7%
Percent of residents with a worsened pressure ulcer1.6%
Percent of residents with daily physical restraints2.5%
Percent of residents with falls in the last 30 days15.4%
Percent of residents taking nine or more medications48.5%
Percent of residents with four or more emergency room visits2.1%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis16.9%
Food prepared on-siteSingle: 58Double: 8

Reviews

3.1
16 Google reviews

Reviews reveal mixed experiences at Kiwanis Care Centre. While some visitors praise warm staff, cleanliness, and care quality, multiple recent reviews document significant concerns including rude front desk staff, inconsistent food quality, medication billing errors, unresolved lost laundry items, and restrictive visitor policies that families find unreasonable and isolating.

Based on Google reviews

Sentiment by Topic

food
2.0
staff
2.5
management
1.5
cleanliness
4.0
overall atmosphere
2.0

What families appreciate

  • +Staff described as warm, inviting, and caring
  • +Care manager Pierre noted as organized and efficient
  • +Facility is clean and well-maintained despite age
  • +Nurses provided good care during stays
  • +Residents felt safe and in good hands

Concerns mentioned in reviews

  • -Front desk receptionist was rude and unhelpful when resident had medical issue
  • -Food quality inconsistent between visits; portions inadequate
  • -Pharmacy billing dispute for duplicate medications without resident consent
  • -Items disappearing in laundry with no replacement or compensation from management
  • -Restrictive visitor policies and unreasonable access requirements

Frequently Mentioned

staff_attitude (3)food_quality (2)cleanliness (1)management_response (1)medication_management (1)laundry_and_lost_items (1)visitor_access_policies (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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