Kamloops Seniors Village
1220 Hugh Allan Dr.
Kamloops, BC V1S2B3
Interior Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Kamloops Seniors Village is a long-term care facility in Kamloops, BC with 114 beds, operated by Retirement Concepts. The facility provides 3.36 funded direct care hours per resident day. It has a 3.9 out of 5 Google rating based on 39 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Amenities & Services
Certifications & Memberships
Amenities
Services
Reviews
Kamloops Seniors Village receives mixed reviews with strong praise for community involvement, recreation programs, and many caring staff members, but serious concerns raised about at least one staff member's behavior toward residents and management's failure to address complaints. One detailed complaint describes verbal abuse and lack of compassion from a specific nurse, with allegations that concerns raised by family members were not acted upon.
Sentiment by Topic
What families appreciate
- +Staff described as caring and compassionate
- +Recreation programs keep residents active and sharp
- +Smooth transition to assisted living assistance
- +Strong community support and involvement
- +Friendly staff interactions with residents
Common concerns
- -Lack of empathy and compassion from nurse Lesley
- -Verbal abuse and abruptness toward seniors
- -Lack of patience and understanding with residents
- -Management failed to address complaints about staff behavior
- -Facility continued to employ problematic staff despite multiple complaints
Frequently Mentioned
Recent Reviews
Thank you to Kamloops Seniors Village for contributing to the Kamloops community in so many ways - by supporting the City of Kamloops Senior events to our own Provincial Winter Fair youth and open divisions. Thank you.
KSV are great community supporters - they have supported our annual Provincial Winter Fair for many years - contributing to our youth's fair successes - with many contributors having connections to the home!
This review has taken me a little while to write as I’m grieving the loss of my beloved family member. I write this review to bring light to the incompetent and uncompassionate nurse Lesley. I’ve witnessed lack of empathy, verbal abuse, abruptness, and lack of understanding and patience to my loved...
Owner response
Response from the owner 2 months agoHi Allan, We're sorry to hear about your loved one and that this has been your experience as we always do our best to ensure that our residents are as comfortable and as safe as possible with us and we take great pride in our team for their dedication and skill in providing this over the years. Please contact our General Manager at 250-571-1811 so we can better understand your experience and help you out. Thank you
The staff are caring and compassionate, I have had nothing but positive experience here. Many thanks to Amy who helped the transition to assisted living for my family member go very smoothly.
We have friends that live there and they were very happy about the care and friendly staff that took care of them.
Response from the owner
Owner response
Response from the owner 6 months agoHello Jaqueline, We would love to speak with you further about your experience so we can learn more. Please feel free to contact our General Manager directly at 250-571-1811.
Both my grandparents resided at KSV and we were always amazed by the incredibly caring staff. Such amazing recreation programs to keep them active and sharp. When your loved ones can’t stay at home, KSV is a great option.
Owner response
Response from the owner 6 months agoThank you so much for you kind words, Nicole!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last verified: February 28, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.