Jesken Aerie
817 Goldstream Avenue
Langford, BC V9B 2X8
Vancouver Island Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Jesken Aerie is an assisted living facility in Victoria, BC, operated by M'akola Housing Society. It has a 3.9 out of 5 Google rating based on 51 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
This appears to be reviews for an Aerie clothing store, not a senior care facility. The reviews describe significant operational and management issues including a manager who is consistently rude and unprofessional, a disorganized store environment, and inconsistent staff knowledge of inventory. While individual staff members are occasionally praised for helpfulness, the overall customer experience has deteriorated significantly in recent months.
Sentiment by Topic
What families appreciate
- +Staff member Victoria was sweet and helpful with returns
- +Brand stands behind defective products with no-questions-asked replacement
- +Individual staff members described as friendly and lovely
- +Coziest bras and cute styles available
Common concerns
- -Manager is terribly rude, passive-aggressive, and ignores customers at till
- -Store is disorganized with boxes, loose hangers, and random piles of clothing everywhere
- -Manager yells at staff and customers from across the store
- -Staff provided false information about inventory availability despite items being in stock
- -Strong cigarette smell throughout the store
Frequently Mentioned
Recent Reviews
Had a very uncomfortable and unfortunate situation while shopping for leggings. First of all, no staff member offered any help. When I asked for help finding a pair of leggings I was told “they are all around the store - just look around” and after finding a pair I liked I asked if they had any size...
Ordered clothing online and it ended up being too big, no biggie. Called the store to see if they have the size I required and the girl on the phone put me on hold and told me they did not have it. My intention was to come into the store and do a straight size exchange. I reordered the size I needed...
I love the brand but this store is not a good representation of their business! The store is disorganized and the manager was super passive aggressive to me the last time I was there. I was trying to redeem my birthday coupon and was having problems, and while eventually we figured it out, she was s...
definitely not what it used to be. store was an absolute mess, boxes, loose hangers, and random piles of clothes everywhere making it hard to shop. no one says hi, was unable to get any help in the change room. if you place a buy online …
Terribly rude and unprofessional manager. She was beyond unhelpful. I waited at the till for some time while she ignored me, eventually came up to the till, I thought I was going to get helped, but no! She continued to ignore me and walked away. Eventually a young, blonde girl helped me but when she...
I used to love shopping at Aerie, The energy, the atmosphere, the staff everything was 10/10. Until a few months ago, I’ve had the most dreadful experiences. Here’s one, From the moment I walked in, the atmosphere was chaotic and disorganized. The tables were cluttered with all kinds of items and th...
Super impressed with the customer service at Aerie Mayfair. I took a defective tank top (completely came apart from the seam by the neck) I bought in and they replaced it for me, no questions asked. I truly appreciate a brand who stands behind their product! Thank you!
this store is so much fun...the coziest bras and cute styles. Victoria helped me out with a return today and she was so sweet and helpful...thank u!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
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