Jackson House – Ashcroft Hospital and Health Centre
700 Ash-Cache Creek Hwy
Ashcroft, BC V0K1A0
Interior Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Jackson House – Ashcroft Hospital and Health Centre is a long-term care facility in Ashcroft, BC with 22 beds, operated by Interior Health. The facility provides 3.36 funded direct care hours per resident day. It has a 2.8 out of 5 Google rating based on 10 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Jackson House/Ashcroft Community Health Centre receives mixed reviews with strong praise for nursing staff and quick appointment access, but significant concerns about doctor professionalism and inconsistent service delivery. Multiple reviewers report doctors refusing to treat cases or providing contradictory information about available services, while others had positive experiences with thorough consultations. The facility is positioned as an urgent care/walk-in clinic rather than a full emergency department, limiting its scope for complex or pediatric cases.
Sentiment by Topic
What families appreciate
- +Nurses described as incredibly friendly, caring, and professional
- +Doctor takes time for thorough consultation without rushing patients
- +Quick appointment availability and fast initial consultation times
- +Nurses assess patients right away and report to doctor
- +Provides needed access to medical care in rural area with limited options
Common concerns
- -Doctor refused to see patient, citing case as too complicated without explanation
- -Inconsistent information provided by staff about available services (labs/xrays)
- -Doctor described as rude and unprofessional in patient interactions
- -Facility cannot accommodate pediatric cases and refers to Kamloops
- -Unable to process lab appointments in required timeframe
Frequently Mentioned
Recent Reviews
Most unprofessional exam I’ve ever received.
Ok place if you are an adult and can make an appt in advance.... Don't bother trying to get them to see your 12 yr old with possible strep - they need to be taken to Kamloops as they have pediatricians there.... What?! Have never been treated by a pediatrician before, why start now? 🤦♀️
I recently traveled from Williams Lake to the Ashcroft Community Health Centre, which is operated by Interior Health, and I couldn't be more impressed with the care I received. With the long wait times at the emergency in Williams Lake and no family doctor, I was limited in my options. After a parag...
Serves a purpose. The nurses are INCREDIBLE, so friendly and great with my kiddo. It can be tough when a doctor is not on site for some things, but it definitely provides needed access to medical care. I have come here many times and there is usually an appointment quickly, we are seen quickly. Labs...
No stars if that option was available. Drove 130 km late at night for an appt. Received a lab req but was unable to book a lab appt in Kamloops in the time frame I had. Wintering in Golden Bc and and so I book an appt at the lab here, …
The urgent care has gone downhill.
The urgent care is useless. The doctor would not bother to see my son. She told the nurse it sounded too complicated and for us to drive to 100 mile or Merritt. She said there is no labs or xray but that is not what the nurse had told me when we first got there. All my son needed was a throat sw...
Owner response
Response from the owner 2 years agoThanks for your feedback. Just so you’re aware, you can also share your negative experience with the Patient Care Quality Office (PCQO). Sharing your feedback helps the PCQO resolve your concern and improves patient services. Visit www.interiorhealth.ca/pcqo for more information.
The doctor at the urgent care in Ashcroft was rude and needs an education. How dare she treat my husband the way she did.
Owner response
Response from the owner 3 years agoHey Karen. Thanks for your feedback. Just so you’re aware, you can also share your negative experience with the Patient Care Quality Office (PCQO). Sharing your feedback helps the PCQO resolve your concern and improves patient services. Visit www.interiorhealth.ca/pcqo for more information.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
Use either Contact button — top or bottom of the page — to call, email, or visit their site.