Hilton Villa Seniors Community
13525 Hilton Rd
Surrey, BC V3R5J3
Fraser Health
This facility accepts . Contact your local Health Authority to begin the assessment process.
Hilton Villa Seniors Community is a 155-bed publicly funded long-term care home in Surrey, BC, operated by Park Place Seniors Living. All beds are funded through Fraser Health. The home provides 24-hour nursing care for residents with complex medical and personal care needs, including dementia care. The home offers specialized support for residents living with dementia and Alzheimer’s disease. Suites include grab bars and in-suite emergency alert systems. On-site amenities include a library, hair salon, and garden patio. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact Hilton Villa Seniors Community to ask about the residence itself.
Last verified May 11, 2026 · operator website
What families should know
Placement through Fraser Health — publicly funded placement
Fraser Health manages placement for Hilton Villa Seniors Community; families should contact Fraser Health Authority at 604.520.7202 to begin the process for a publicly funded bed. This long-term care home is known for specialized support for residents with Dementia and Alzheimer’s Disease, along with full-time daily living and nursing care. Located in the heart of Surrey, it offers walker accessibility, free visitor parking, and secure entry points. BCSA QuickFacts reports admission waits average 41 days, ranging from 5 to 275 days. Staff speak English, Tagalog, Punjabi, and Hindi. Worth checking if the on-site amenities like library, hair salon, and garden patio suit your loved one. Ask about current waitlist status through Fraser Health. Known from sources: it sits on Coast Salish peoples' territory with a Combined Resident & Family Council.
Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 14, 2026
Also on this campus
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Hilton Villa receives consistently high praise for staff compassion, communication, and care quality, with reviewers noting nursing and care staff go above and beyond. However, the facility faces criticism for aging infrastructure, inadequate staffing levels relative to resident needs, and shared room accommodations, with one reviewer reporting their family member's distress and early removal.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff are kind, soft-spoken, and answer all questions thoroughly
- +Exceptional care and compassion from nursing staff and care aids
- +Staff address concerns and repair issues quickly
- +Warm and welcoming environment that reduces family worry
- +Staff made emotionally difficult situations easier to navigate
Concerns mentioned in reviews
- -Insufficient staffing to adequately care for elderly residents
- -Building is old and in need of renovations
- -Two residents per room in crowded conditions
- -Residents cry and show distress; poor emotional support observed
- -Facility has a reputation of being the worst in Surrey
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.