Heron Grove
4900 - 20th Street
Vernon, BC V1T9W3
Interior Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Heron Grove is a long-term care facility in Vernon, BC with 76 beds, operated by Good Samaritan Canada. The facility provides 3.36 funded direct care hours per resident day. It has a 2.9 out of 5 Google rating based on 8 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
This facility doesn't have enough reviews yet for a detailed breakdown. As more families share their experiences, we'll add a summary here.
Recent Reviews
Lovely staff, well kept grounds, very clean
My family can't express enough gratitude to the staff of Cottage #5 who cared for our Oma for the past 4.5 years. They gave her so much care and what seemed to be true love and attention. The staff are incredible. I'm a nurse and am truly impressed with the care staff. They treated Oma as if she wer...
I’m shocked by the lack of safety processes and the lack of care and control processes. Everything is top down in the world. The problem starts at the top of this company and filters down. We get lots of lip service but no consistent results. This is a profit center not a care center. I strongl...
Owner response
Response from the owner 2 years agoGood Afternoon, Steven -- if you have specific concerns regarding the care of your loved one, you can always bring them to the attention of the manager of Heron Grove. If that does not resolve your issues, please contact our Client Relations team at Clientrelations@gss.org.
My mother was in cottage #6 and just passed away. I found the 2 staff members that handled visitation to be incredibly insensitive and truly uncaring. The last visit I had with my mother was horrible due to their insensitivity.
Owner response
Response from the owner 5 years agoHello Pam, thank you for sharing your experience. We take this very seriously and have shared your feedback with the leadership team. If you would like to speak to someone about this directly, please reach out to our director of operations by calling 250-717-4001.
Thanks to all the nurses and staff and the family in cottage 4, for making my dad very comfortable over the past 8 months. All the activities, great food and compassionate care were appreciated!
Neglectful. Issues with not draining my grandfathers cathetar every shift. Staff removed oxygen tank out of room and argues with my aunt as to whom it belonged to their facility or my grandfathers. Staff should be ashamed of themseleves.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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