Hawthorne Tower
2111 Hawthorne Avenue
Port Coquitlam, BC V3C 1W3
Fraser Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Hawthorne Tower is an assisted living facility in Port Coquitlam, BC, operated by Port Coquitlam Senior Citizens' Housing Society. It has a 3.4 out of 5 Google rating based on 14 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Hawthorne Tower receives mixed reviews with significant concerns about staff accountability, management practices, and food quality. Multiple residents and families report lost belongings with no resolution, intimidating management tactics, and inadequate nutrition. Positive comments are limited to recent facility renovations and general praise for some staff members.
Sentiment by Topic
What families appreciate
- +Best staff at the facility
- +New paint in cottages looks great
- +Clean and new appearance after renovations
Common concerns
- -Lost luggage containing personal papers and pictures from the 1950s with no accountability
- -Staff member Jackie Angel makes up her own rules and threatens residents with eviction
- -Food quality is poor and portions are small, leading to resident malnutrition and weight loss
- -Deceased resident's belongings left on sidewalk with no staff present or compassion shown
- -Lack of transparency and dismissive attitude from staff regarding missing resident items
Frequently Mentioned
Recent Reviews
Response from the owner
Owner response
Response from the owner 2 years agoThank you for taking the time to leave us such a positive review. We are grateful for the feedback.
Response from the owner
Owner response
Response from the owner 2 years agoWe are sorry your experience was not more positive. Please reach out to us directly so we can better understand what may have gone wrong, we always want to learn and improve.
Fantastic facility, with the best staff.
Owner response
Response from the owner 2 years agoThank you for the review. We appreciate the positive feedback!
The new paint in the cottages looks great. Things look clean and new again.
Owner response
Response from the owner 2 years agoThank you for the positive review. We were thrilled to be able to update the Cottages with new furnishings and paint.
Over one month ago I brought two pieces of luggage to my mother in the assisted living building. Inside of the suitcases or personal papers and pictures dating back to the 1950s. The staff told me they would bring them upstairs to her. She never got them never knew I dropped them off! When my mother...
Owner response
Response from the owner 3 years agoThank you for the feedback. The experience of our tenants and families is very important to us and we are deeply committed to improvement. Please reach out directly so we can learn more about this situation.
This is the absolute worst place for a senior to live do not bring your parents here unless you want them to be abused and lied to by Jackie Angel ! Jackie Angel thinks she's in control of all the residents in the building. Of course there's rules that need to be followed but she makes up her own ru...
Owner response
Response from the owner 3 years agoThank you for your feedback. We are always looking for ways to improve. Like anywhere that people live together, we do have rules that are necessary to keep everyone safe and happy. The tenants (and residents) at Hawthorne have all their meals cooked on site by Red Seal Chefs. We usually hear very good things about the food, but our leaders are always open to feedback. Please feel free to reach out directly if you would like to discuss your specific concerns in detail.
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Owner response
Response from the owner 3 years agoOur residents, tenants and families are the center of everything we do. We'd like very much to learn more about your experience and what we can do to make it better. Please reach out to us directly.
My family member passed away this past weekend and today we went to pick-up his belongings. When we got there his stuff was sitting out on the sidewalk. No staff member was there to stay with his things or to say anything about losing our family member. I realize everyone has to be careful with cov...
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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