Guildford Seniors Village
14568 104a Ave.
Surrey, BC V3R1R3
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Guildford Seniors Village is a long-term care facility in Surrey, BC with 98 beds, operated by Retirement Concepts. The facility provides 3.36 funded direct care hours per resident day. It has a 4.4 out of 5 Google rating based on 16 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Guildford Seniors Village receives consistently high praise for compassionate and respectful staff, responsive management, and varied activity programming. However, one reviewer raised concerns about inconsistent dental hygiene care, noting that tooth brushing is sometimes missed for several days despite previous complaints to staff. Overall, residents and families report being satisfied with the quality of care and the facility's welcoming environment.
Sentiment by Topic
What families appreciate
- +Nursing staff and care aides are kind, caring, compassionate and respectful
- +Management is communicative, transparent, and responds swiftly to concerns
- +Varied recreation programming including exercise, drumming, card games, and painting classes
- +Staff treat residents with respect and compassion
- +Residents show improvement in health issues like heartburn and skin problems under their care
Common concerns
- -Missed tooth brushing sometimes for several days with visible buildup on teeth
- -Improvements in dental care are short-lived after complaints to staff
- -Dentists and hygienists have expressed concerns about resident's daily dental health care
Frequently Mentioned
Recent Reviews
Guildford Senior Village was well worth the extended wait of 21 months. And, after over a year of residency, has exceeded our expectations. The nursing staff and care aides are very kind, caring, compassionate and respectful. Recreation programming is varied; excersize, drumming, card games, pai...
My main concern is the missed tooth brushing, sometimes for several days judging by the buildup of scum on my wife's teeth. She has regular dental appointments with a dentist and hygienist and they have less than glowing comment about her daily dental health care. This concern has been expressed to...
Response from the owner
Owner response
Response from the owner 3 years agoHi Griffin, we are sorry to see your review and would like to chat to hear your thoughts and learn about your experience. Please email us at info@retirementconcepts.com
We are so grateful for the staff and management at Gulidford! Frankly they allow us to breathe for the first time in over 3 years experience with both public and private settings! He’s quite happy overall and it’s been that way since day 1. We had angels within the public system but to a person, Gui...
Staff and Care Teams really do a good job with the clients/patients.
I can't express enough how grateful I am for the staff at Guilford Seniors Village. Everyone for caregivers, nurses, management and front desk are very friendly and helpful. They treat my dad with respect, compassion and the care they …
The level of care that the amazing staff at Guildford Seniors Village provide is unparalleled. You can tell how they truly care about their patients.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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