Glacier View Lodge
2450 Back Road
Courtenay, BC V9N8B5
Vancouver Island Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Glacier View Lodge is a long-term care facility in Courtenay, BC with 102 beds, operated by Glacier View Lodge Society. The facility provides 3.36 funded direct care hours per resident day. It has a 4.6 out of 5 Google rating based on 38 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Glacier View Lodge receives predominantly positive reviews praising compassionate, experienced staff who provide high-quality care and go beyond typical job duties. The facility is noted for excellent end-of-life care and resident satisfaction. However, a recent complaint about management's handling of an admission decision and concerns about room amenities (air conditioning) and breakfast pricing present areas of concern.
Sentiment by Topic
What families appreciate
- +Staff went beyond job requirements and showed genuine care for residents
- +End-of-life care was compassionate, honest, and respectful without sugarcoating
- +Many staff members have 25+ years of experience at the facility
- +Staff provided accommodation and meals for family members during critical care situations
- +Residents received stimulating activities and healthy meals
Common concerns
- -Management dismissed admission concerns and provided excuses rather than investigating slander claims
- -Executive director showed lack of care when addressing resident placement issues
- -Breakfast pricing was excessive for basic food quality
- -Resident rooms lack air conditioning
Frequently Mentioned
Recent Reviews
I know people like to throw around five stars, but this facility definitely earned them. When they notified me when my mother was approaching her end of life, I rushed over from the mainland to see her with no accommodations planned. They allowed me to spend the night in her room so I would have a ...
This place has made my wife the happiest she has been in her life. Wonderful Staff. They go way beyond it being a job.
Glacier View was supposed to receive my father as a long-term care resident, however parties unknown to me slandered my father and painted him out to be a difficult resident, which is totally untrue & as things stand he remains in what has been deemed by Island Health Licensing as a 'High Risk' faci...
My father lived at Glacier View Lodge for two years.Many of the staff has been there for over 25 years and bring a wealth of experience.He was always taken care of with the utmost care and professionalism. Many thanks for making Dads final years enjoyable.
Lovely clean hotel, friendly staff with a killer view. The only complaint we had was the overpriced breakfast that served basic food. Not worth it! Otherwise, the rest was good.
Owner response
Response from the owner 3 years agoHello! It sounds like you meant to leave a review for the Glacier View Lodge resort in Jasper, Alberta rather than us; a not-for-profit long-term care home on Vancouver Island.
My Mother is loved here. Amazing compassion for the families and residents ♡ Thank you.
The lodge is a wonderful place. The staff is excellent!!!
Great place but they need AC for the residents rooms
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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