George Derby Centre
7550 Cumberland St
Burnaby, BC V3N3X5
Fraser Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
George Derby Centre is a long-term care facility in Burnaby, BC with 300 beds, operated by George Derby Care Society. The facility provides 3.36 funded direct care hours per resident day. It has a 3.0 out of 5 Google rating based on 20 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
George Derby Centre receives mixed reviews with significant concerns about staff professionalism, resident cleanliness, and management oversight, though some families report positive outcomes in specialized care areas like dementia management. Multiple reviewers describe staff as rude and inattentive, with complaints about missing personal items and poor hygiene standards. A small number of positive reviews highlight good adjustment and care outcomes for specific residents.
Sentiment by Topic
What families appreciate
- +Patient showed significant improvement after transfer from hospital for dementia care
- +Regular activities organized for residents
- +Mom adjusted well to the facility
- +Staff described as lovely by some family members
Common concerns
- -Staff reported as rude and unprofessional toward residents and visitors
- -Poor hygiene standards with residents not cleaned up after meals
- -Residents' personal items going missing with no accountability from staff
- -Management and supervisors ineffective; staff texting on phones while on duty
- -Deceased residents transported through trash area; disrespectful treatment of remains
Frequently Mentioned
Recent Reviews
Never bring your loved ones here if they pass away on site they make you walk them out through the trash area. And staff is very rude.
My mom came here in Dec 2024 mom has adjusted well.always activities going on and great staff
If you're a contractor and you never want to get paid on time. Then do work for these guys. You'll surely never get paid on time even when they tell you you're going to be. Then, if you try to work it out with them, they will just fire …
My stepfather has only been there for a few months and already his brand-new things he got for Christmas are missing,and the staff have done nothing about it, also for the first few weeks my mother showed up to see him and he needed to be cleaned up, "soild" and today when she went to visit after lu...
Management is the reason this place is so awful. It would be great if the board of directors would do their job and get rid of the executive director and actually try to set this place on the course of a new direction. The staff treats people awful. They closed the store that the reside is could buy...
I usually wouldn't rate something that I haven't been to although I kind of felt compelled after having a run-in with one of the staff today. This has not been the first time and I doubt it will be the last I've had three confrontations with these staff members over the last 7 years. Which is kind o...
Amazing care, my dad Svend was diagnosed with dementia and was in the hospital declining rapidly. Once he was transferred to this facility he has improved so much! Thank you for taking care of our loved ones! We wish we could have him home but with our schedule we can not provide 24 hour care. We tr...
It’s to much the supervisor is useless and the care aid are rude the housekeeping are look after 40 rooms and the care aid is too much rude
Mom likes it here. Patients need visitors:) Maybe welcoming atmosphere for visitors and patients? if there was a store or anything there for visitors to do with patients on site:) We are frustrated with Doctors care or lack of but we like George Derby and the staff are lovely. Maybe lose the weir...
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
Phone and website are also shown at the top of this page. Click “Contact” above to call, email, or visit their site.