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Long-Term CareHealth Authority

Evergreen House – Lions Gate Hospital

231 East 15th Street

North Vancouver, BC V7L2L7

Vancouver Coastal Health

Contact details available

This facility accepts . Contact your local Health Authority to begin the assessment process.

3.6(21 reviews)Google Maps

Evergreen House is a 284-bed long-term care home in North Vancouver, BC, operated by Vancouver Coastal Health. Located on the Lions Gate Hospital campus since 1971, the home holds Accreditation Canada accreditation valid through November 2027. Volunteer-led programming includes nail care, birthday celebrations, bingo, choir, and pet therapy. A physiotherapy program offered in partnership with Lions Gate Hospital supports residents in maintaining mobility and independence. Staff speak Farsi, Tagalog, Cantonese, Russian, Mandarin, and German. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact Evergreen House to ask about the residence itself.

Last verified May 12, 2026 · operator website

What families should know

Placement through Vancouver Coastal Health — publicly funded placement

Evergreen House – Lions Gate Hospital is a publicly funded long-term care home operated by Vancouver Coastal Health, and access is arranged through the health authority’s North Shore Home and Community Care team rather than by applying directly to the facility. It is located on the Lions Gate Hospital site in central Lonsdale, so residents benefit from very close access to emergency and acute-care services as well as hospital-based programs such as spiritual health support. The surrounding neighbourhood is a busy, fairly walkable part of North Vancouver with shops, medical offices, and community amenities nearby, and several bus routes along Lonsdale Avenue make it reasonably accessible for visiting family. As a large complex care home under the Hospital Act, it typically serves seniors with significant medical and functional needs, including many who live with dementia or cognitive impairment and who may be transitioning from hospital stays. BC Seniors Advocate (BCSA) QuickFacts reports that Evergreen House has 284 publicly funded long-term care beds and notes that reported admission waits average 49 days, though actual waits can vary widely. Families May fit if they are looking for a higher-acuity care setting with rapid access to hospital services and are comfortable with a busier, institutional environment. BCSA QuickFacts reports a linguistically diverse staff group (including English, Farsi, Tagalog, Cantonese, Russian, Mandarin, and German), so it may be easier to find staff who can communicate in a preferred language. Before deciding, families should confirm current waits (ask the Health Authority how these compare with BCSA QuickFacts reporting) times (ask the Health Authority how these compare with BCSA QuickFacts reporting) and referral steps with Vancouver Coastal Health, clarify how dementia care and behaviour support are organized on the units, and ask about recent inspection findings and any visitor or infection-control policies that could affect how often and how easily they can spend time with their relative.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 14, 2026

Total Beds
284
Subsidized Beds
284
Operator
Vancouver Coastal Health

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care· BCSA confirmed

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishFarsiTagalogCantoneseRussianMandarinGerman

Quality & Safety

Monthly Rate
$1,507.70 to $4,142.60
2026 BC subsidized rate
Funded Care Hours
3.6 hrs
per resident per day
Food Cost
$9.35
per resident per day
Complaints (Year)
1
Inspections (Year)
3

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy12.7%
Percent of residents receiving recreation therapy44.2%
Percent of residents receiving occupational therapy6.4%
Percent of residents with a worsened pressure ulcer3.4%
Percent of residents with daily physical restraints4.1%
Percent of residents with falls in the last 30 days10.6%
Percent of residents taking nine or more medications68.8%
Percent of residents with four or more emergency room visits1.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis27.0%
Off-site food preparationSingle: 22Double: 11

Reviews

3.6
21 Google reviews

Evergreen House receives strong praise for staff compassion, attentiveness, and quality of care, particularly during end-of-life situations. Families consistently report the facility is clean and well-maintained with good food and activities. However, one review cites significant management communication failures and lack of helpfulness.

Based on Google reviews

Sentiment by Topic

food
4.0
staff
4.9
activities
4.0
management
1.5
cleanliness
4.5
overall atmosphere
4.8

What families appreciate

  • +Staff responded immediately when call bells were pressed
  • +Nursing staff patiently explained medical situations and answered family questions
  • +Staff provided emotional support to families during end-of-life care
  • +Facility was consistently clean and well-maintained
  • +Staff organized seasonal decorations and activities for residents

Concerns mentioned in reviews

  • -Management communication was poor, misleading, and unhelpful
  • -Building exterior appears older and dated

Frequently Mentioned

staff_kindness_and_compassion (8)end_of_life_care (4)cleanliness (2)food_quality (2)activities_and_programs (2)technical_support (1)facility_condition (1)management_communication (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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