Evergreen House – Lions Gate Hospital
231 East 15th Street
North Vancouver, BC V7L2L7
Vancouver Coastal Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Evergreen House – Lions Gate Hospital is a long-term care facility in North Vancouver, BC with 284 beds, operated by Vancouver Coastal Health. The facility provides 3.59 funded direct care hours per resident day. It has a 3.6 out of 5 Google rating based on 21 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Evergreen House receives strong praise for staff compassion, attentiveness, and quality of care, particularly during end-of-life situations. Families consistently report the facility is clean and well-maintained with good food and activities. However, one review cites significant management communication failures and lack of helpfulness.
Sentiment by Topic
What families appreciate
- +Staff responded immediately when call bells were pressed
- +Nursing staff patiently explained medical situations and answered family questions
- +Staff provided emotional support to families during end-of-life care
- +Facility was consistently clean and well-maintained
- +Staff organized seasonal decorations and activities for residents
Common concerns
- -Management communication was poor, misleading, and unhelpful
- -Building exterior appears older and dated
Frequently Mentioned
Recent Reviews
This review is written on behalf of my mother (Pat Namdaran), as she is not comfortable setting up a Google account herself. My husband moved into Evergreen House in October 2025. After reading some of the reviews, I was initially concerned about him moving there. My daughter, who has worked in thi...
Owner response
Response from the owner a month agoThank you for sharing such a heartfelt and detailed review of your family’s experience at Evergreen House. We’re deeply sorry for your loss and truly appreciate the time you took to recognize the care and compassion shown by our team during such a difficult period. Your words about the staff’s kindness, attentiveness, and support mean so much. We understand how challenging it can be to make the decision to move a loved one into care, and we’re glad our team was able to provide reassurance and comfort along the way. Thank you for acknowledging their efforts and for highlighting the importance of respect and gratitude in these interactions. Wishing you and your family peace and healing.
Great help from Luke troubleshooting my computer and getting me a new power unit after it fried during a power surge
Owner response
Response from the owner 5 months agoThank you for leaving your review of Evergreen House. We appreciate you taking the time.
Hi, my father was in Evergreen for around 3 years before he passed. During that time, we (mom and I) were very happy with his care. The staff were approachable and really listened. I realize that we are living in a time where health care resources are tight and I am very happy to say that during the...
Owner response
Response from the owner 6 months agoWe're so pleased to hear that you're happy with the care that your late father received at Evergreen House. We appreciate you taking the time to share your experience and we wish you the best.
Staff at Evergreen House cared for my mother for over 2 years. Staff were kind, attentive and caring. I feel like my mother obtained first class care and I'm grateful to Evergreen House and the staff for their support during this difficult time in my mother's life.
Evergreen House provided exceptional care for my father over the past three years. Throughout his stay, I consistently witnessed the staff's genuine kindness, compassion, and professionalism. During my visit to BC to be with him in his …
Whoever complains about this nursing home, please try to go and work there and see how better you can do…..My father was there for the last two years of his life. Yes there were times that there may have been some shortages, but we resolved it with communication. And the staff listened. We got nothi...
We had very poor communications/miss leading/untrue coming from Evergreen Management which resulted in ALOT of undue stress/sadness at the end. Evergreen Management was not helpful in the slightest...
The staff are amazing at Evergreen, they're very attentitive to the needs of the residents. The staff are good at putting up decorations for the different seasons and holidays to brighten the place up. The food is good (according to my family member and other residents there, and I can confirm it su...
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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