Eden Gardens
1917 Northfield Road
Nanaimo, BC V9S3B6
Vancouver Island Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Eden Gardens is a long-term care facility in Nanaimo, BC with 130 beds, operated by Nanaimo Travellers Lodge Society. The facility provides 3.36 funded direct care hours per resident day. It has a 3.6 out of 5 Google rating based on 17 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Amenities & Services
Certifications & Memberships
Amenities
Services
Reviews
Eden Gardens receives polarized reviews ranging from praise for caring staff, organized activities, and dementia care programming to serious allegations of neglect, inadequate supervision, and management unresponsiveness to family concerns. Common positive themes include staff dedication and facility atmosphere, while persistent complaints involve phone accessibility, management accountability, and safety protocols. The facility appears to have inconsistent experiences depending on timing and staff involved.
Sentiment by Topic
What families appreciate
- +Staff are caring, compassionate and genuinely interested in residents' wellbeing
- +Excellent dementia care program with transparent communication about incidents
- +Well-organized activities including live music, car shows, games, and day programs
- +Pleasant rooms with thoughtful amenities and quality meals
- +Consistent, excellent care delivered by staff members who go out of their way for residents
Common concerns
- -Severe neglect and inadequate care allegedly resulting in resident decline over short timeframe
- -Difficulty reaching facility by phone; staff does not answer calls reliably
- -Management dismisses concerned family members as 'problem families' rather than addressing concerns
- -Inadequate safety measures and failure to protect vulnerable residents from violent residents
- -Poor adherence to public health protocols during COVID-19 and slow management response
Frequently Mentioned
Recent Reviews
My mother was in “prison” at EG in 2019. She was starved, neglected and abused. There was a violent resident and EG did nothing to protect other residents. Mom went in walking & talking and a short 14 months later left in a wheelchair and barely knowing us. Yes, she has dementia! But they couldn’...
My mother-in-law was admitted into this "1st class Dementia care facility", this past fall (2023). The Professional Staff (Eden Gardens "Management" team, Facility Doctor's, Nurse's Therapists, Care Worker's , facility Chefs/Cooks, Cleaners , Activity Planners and Volunteers, et al), from "Day 1"...
Getting someone to answer the phone is TERRIBLE!!!!!
OMGoodness Eden Gardens my family and I cant say enough good about all the staff there! We feel so very blessed to have our dad there as he gets incredible care... they truly have the care of each resident as top priority! It has almost …
Owner response
Response from the owner 4 years agoYou made our day Angela! thanks for the kind words.... it means a lot to our care partners to hear it!
Eden Gardens is absolutely an amazing at helping Elders with dementia. Their team is full of caring individuals who are so kind and compassionate. They have always been 100% transparent if and when anything happens and we are always fully informed. Even when we call or visit, they are so incredibl...
Owner response
Response from the owner 4 years agoThank you Lawrence. Your kind words lift our spirits!
Response from the owner
Owner response
Response from the owner 5 years agoWe're sorry to receive a poor review from you LW. If you could email office@edengardens.ca with any specifics - we are always interested in ways we can improve. Any information you can share will help us to better serve our elders and community. Thank you
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last verified: February 28, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.