Eden Care Centre
9100 Charles Street
Chilliwack, BC V2P5K6
Fraser Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Eden Care Centre is a long-term care facility in Chilliwack, BC with 89 beds, operated by Fraser Valley Care Centre Management Ltd.. The facility provides 3.36 funded direct care hours per resident day. It has a 3.8 out of 5 Google rating based on 36 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Amenities & Services
Certifications & Memberships
Amenities
Services
Reviews
Eden Care Centre receives highly polarized reviews with strong praise for frontline staff compassion and cleanliness, but serious concerns about management incompetence, food quality, understaffing, and communication failures in medical situations. Recent reviews highlight critical gaps in resident monitoring and family notification that contributed to adverse outcomes.
Sentiment by Topic
What families appreciate
- +Staff are kind, loving, and hard-working with genuine care for residents
- +Facility is consistently clean and well-maintained
- +Prompt response to family requests and issues
- +Staff treat residents like family members
- +Residents report feeling content and well-treated
Common concerns
- -Food quality is inedible, heavily spiced, and relies on cheap fillers and sugar
- -Management is incompetent and engages in gaslighting behavior
- -Critical communication failures regarding resident health changes and lab results
- -Facility is dangerously understaffed with care staff burnt out and stressed
- -Unresponsive to phone calls during claimed 24-hour operations
Frequently Mentioned
Recent Reviews
Very delayed review, but my grandma was at Eden for the last few years of her life. Like others, we heard bad things about Eden, but they were so not true. The staff here were amazing with grandma, they loved her and told us so many times. Yes it is basic, but very clean, and again, the staff, they ...
We highly recommend Eden! My mom has resided at Eden for 2.4 years and has received wonderful care and attention. At almost 93, she often relates how well she is treated and is content! Management and all the staff have a genuine …
Kind and compassionate staff and administrators. A difficult time made tolerable with excellent communication. The facility is always clean and the residents well cared for. I appreciate the care that my husband received.
What happened to my mom? My mom would call me 3-4 times a day. After not hearing from mom for one day I called her several times, no answer. The next day I called her again several times. No answer. Concerning. Called nursing station, nurse reported and stated that my mom was good, no issues. I aske...
My step-dad has been in Eden Care since February 2024. We were skeptical at first and planned to move him. We were soon pleasantly surprised. It is well maintained and always clean every time we visit, which is usually once or twice a week. The staff ,who do a tough job, are always friendly and hel...
Dreadful Admin staff given to gaslighting, cooks that can't cook, inedible food that is highly spiced, heavy on cheap filler starches and sugar, regularly understaffed (not short staffed--UNDER staffed), and the care staff, who ARE good, are run off their feet and taking a lot of stress leave.
I live next door to this home, I am walking my dogs and can hear a man screaming for help multiple times I called there phone number and tried multiple extensions that they listed on the answering service no one answered I hope that man is ok very disheartening says open 24 hours , if I hear any mor...
Me Grandpa was kept in this facility until he went to be with Jesus. I'm thankful for the caring, thoughtful staff who remembered me even though they only met me once! I believe they took care of my Grandpa very well and did the best they could with the given circumstances. God bless you and keep yo...
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
Use either Contact button — top or bottom of the page — to call, email, or visit their site.
This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last verified: February 28, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.