Discovery Harbour Care Centre
850 14th Avenue
Campbell River, BC V9W4H4
Island Health
This facility accepts . Contact your local Health Authority to begin the assessment process.
Discovery Harbour Care Centre is a 142-bed long-term care home in Campbell River, British Columbia, operated by Park Place Seniors Living. Under contract with Vancouver Island Health, the home provides complex care and dementia support for residents with higher care needs. About two-thirds of rooms are private. Residents benefit from structured daily programming, communal dining, and access to outdoor spaces. The team delivers care in English and supports residents with a range of cognitive and physical needs. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact Discovery Harbour Care Centre to ask about the residence itself.
Last verified May 12, 2026 · operator website
What families should know
Placement through Island Health — publicly funded placement
Island Health manages placement for publicly funded long-term care beds at Discovery Harbour Care Centre, so families start by contacting an Island Health Community Health Services office for an assessment rather than calling the home directly, while private-pay options can be discussed with the site. The home is part of the New Horizons Community of Care and is known for its mix of general complex care, a dedicated dementia unit, and a small geriatric mental health unit, with on-site amenities such as a salon, spa, chapel, multi-sensory room, and landscaped gardens. It sits on 14th Avenue in central Campbell River, in a neighbourhood described by Island Health as a community of care, within walking distance of Discovery Mall, Campbell River Common, and Maritime Shopping Centre. Transit options include regular bus service, handyDART, pedestrian walkways, and a New Horizons Care bus, which can make visits easier for family members who do not drive. BCSA QuickFacts lists this as a publicly funded long-term care home operated by for-profit Park Place Seniors Living, and Island Health notes that residents here typically have higher care needs, including dementia and other complex medical or mental health conditions. BCSA QuickFacts reports admission waits ranging from a few days up to about two years, with average waits of 143 days, so you should ask Island Health how current waits compare when planning. Families may fit well here if they value a campus-like seniors community, on-site activities, and the ability to age in place with access to dementia and mental health supports. Ask about bed availability and priority status with Island Health, understand current visiting and pet policies, and review recent licensing or inspection findings with the Site Leader or Director of Care.
Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 14, 2026
Also on this campus
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Discovery Harbour Care Centre receives highly polarized reviews with significant concerns about neglect, medication errors, and food quality in some accounts, contrasted with numerous positive reviews praising staff compassion, cleanliness, and care quality. Recent reviews are predominantly positive, though serious allegations of inadequate care and mismanagement have been documented by families of deceased residents.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff demonstrated caring and compassion towards residents and families
- +Facility is clean and well-maintained
- +Staff were accommodating during move-in and went above and beyond
- +Issues were dealt with immediately and communication was good
- +Staff showed obvious care and kindness with good morale
Concerns mentioned in reviews
- -Medication errors occurred
- -Food quality was horrible
- -Resident neglect including not being bathed for 5 months
- -Theft of resident belongings reported
- -Management and professional handling of situations was inadequate
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.
