Creekstone Care Centre
1526 Oxford Street
North Vancouver, BC V7J 1E5
Vancouver Coastal Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Creekstone Care Centre is a long-term care facility in North Vancouver, BC with 180 beds, operated by Creekstone Care Centre Ltd. The facility provides 3.36 funded direct care hours per resident day. It has a 4.2 out of 5 Google rating based on 20 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Sunrise at Lonsdale Square receives consistently high ratings for staff attentiveness, personalized care, and activity programming, with residents and families praising the facility's modern design and quality end-of-life care. However, management responsiveness to resident and neighbor concerns is a significant weakness, with complaints about unanswered communications, disruptive ventilation noise, and operational impacts on the surrounding community.
Sentiment by Topic
What families appreciate
- +Staff knew family members' names and were attentive to personal details
- +Personalized dietary accommodations including special diabetic meals and snacks
- +Extensive activities program including music, painting, bingo, exercise, lectures, and movies
- +End-of-life care with doctor providing personal contact number and ongoing family support
- +Beautiful, modern facilities with safety features designed for elderly residents including fall-cushioning carpeting and secure memory care units
Common concerns
- -Executive director slow to respond to texts and calls
- -Loud noises from exterior ventilation system making sleep difficult
- -Delivery trucks blocking narrow Eastern Avenue creating dangerous traffic situations
- -Exterior lighting too bright throughout the night
- -Poor community relations as a new neighbor
Frequently Mentioned
Recent Reviews
So grateful our family member is here. Friendly staff that are skilled with memory care. Accommodating for visits. Music, bus trips, good meals. Hearts of gold.
Owner response
Response from the owner a month agoThank you, Tamara! We’re thrilled to hear that your family member is enjoying their time with us. Our team is dedicated to providing exceptional care and creating memorable experiences. Your kind words about our team and activities mean a lot to us!
Rhett from Genie Senior Services (as the owner of the largest seniors transition company), I highly recommend Sunrise at Lonsdale Square for its friendly and professional staff. It’s not only a beautiful retirement home, but also a very caring facility.
Owner response
Response from the owner 2 months agoThank you, Rhett! We’re thrilled to hear you had such a positive experience with our team. We appreciate your recommendation and support!
clean and nice
Owner response
Response from the owner 3 weeks agoThank you, Keme! We're thrilled to hear you found everything clean and nice. We take pride in maintaining a welcoming environment for our guests. Looking forward to your next visit!
Convenient location for senior living. Celebrating ONE year anniversary
Response from the owner
Owner response
Response from the owner 9 months agoHi Lori. We’re sorry to hear that you did not have a positive experience so please contact us at information@sunriseseniorliving.com so that we can learn more. –The Sunrise Team
My father lived at Sunrise for his last time here on earth and received the most caring care from extremely competent staff. They accommodated his dietary requirements and preferences, spent plenty of one on one time with him, were …
My mom moved into Sunrise Lonsdale Square 3 months ago and we are so happy that she is there. It is a beautiful community and property and the staff are wonderful. There are many activities offered (painting, music, bingo, exercise, lectures and movies etc.) and my 90 year old mom has never been so ...
The executive director took days to answer texts. I have had many complaints about the loud noises that are emitted from the complex venting system, which have not been dealt with at all, making it difficult, if not possible, to sleep . Furthermore, there have been several large delivery trucks bloc...
Owner response
Response from the owner a year agoWe are sorry, Cullen, to hear about the negative experience you had at Sunrise of Lonsdale Square. For over 40 years, Sunrise Senior Living has taken great pride in serving thousands of residents and families during such a critical time in … More
Response from the owner
Owner response
Response from the owner a year agoHi Dom. We’re sorry to hear that you did not have a positive experience so please contact us at information@sunriseseniorliving.com so that we can learn more. –The Sunrise Team
I want to thank everyone for all the help and assistance with my relative's move into Sunrise on October 3rd. There were many welcome’s and offers of help, and it is greatly appreciated by both the family. The family dinner was lovely, and the chef was so helpful with our special requests. The priv...
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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