What type of care does Cottonwoods Care Centre offer?

Cottonwoods Care Centre is a Long-Term Care facility offering long term care, dementia care in Kelowna, BC.

How much does Cottonwoods Care Centre cost per month?

Cottonwoods Care Centre offers 221 subsidized beds with income-tested rates set by the BC government. Subsidized rates depend on your income and are set by the BC government. Contact the facility directly for current pricing.

How is Cottonwoods Care Centre rated?

Cottonwoods Care Centre has a 3.2 out of 5 star rating based on 27 Google Reviews.

Where is Cottonwoods Care Centre located?

Cottonwoods Care Centre is located at 2255 Ethel Street, Kelowna, BC V1Y2Z9, within the Interior Health region.

What is the bed capacity at Cottonwoods Care Centre?

Cottonwoods Care Centre has 221 beds, including 221 subsidized beds.

Which health authority oversees Cottonwoods Care Centre?

Cottonwoods Care Centre is overseen by Interior Health in British Columbia.

What care specializations does Cottonwoods Care Centre have?

According to BC Seniors Advocate, Cottonwoods Care Centre offers dementia and memory care. Cottonwoods Care Centre provides specialized care for Dementia & Memory Care. Contact the facility to discuss specific care needs and availability.

Long-Term CareHealth Authority

Cottonwoods Care Centre

Name: British Columbia Senior Care Facility Directory
Creator: CareCompare
License: https://creativecommons.org/licenses/by-nc/4.0/

2255 Ethel Street

Kelowna, BC V1Y2Z9

Interior Health

This facility accepts . Contact your local Health Authority to begin the assessment process.

3.2(27 reviews)

Cottonwoods Care Centre is a 221-bed publicly funded long-term care home in Kelowna, BC, operated directly by Interior Health. The home provides 24-hour nursing care for residents with complex medical needs. On-site services include physiotherapy, occupational therapy, recreational therapy, music therapy, social work, geriatrician support, and end-of-life care. Amenities include a chapel, salon, courtyard, and walking paths. Staff speak 13 languages. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact Cottonwoods Care Centre to ask about the residence itself.

Last verified May 11, 2026 · operator website

What families should know

Placement through Interior Health — publicly funded placement

Interior Health manages placement for Cottonwoods Care Centre, a long-term care home in Kelowna; contact their centralized intake for assessment and admission to publicly funded beds. The facility provides specialized geriatric services on the traditional territory of the Okanagan Nation and is set for replacement with a new four-storey building expanding capacity. It sits at 2255 Ethel Street near Ethel St and Guisachan Rd with free visitor parking. BCSA QuickFacts notes inspection scores like 4 in Care & supervision. Ask about availability, waitlist status, and details on the expansion project with Interior Health.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 14, 2026

Total Beds

221

Subsidized Beds

221

Operator

Interior Health

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care· BCSA confirmed

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishFrenchGermanSpanishItalianMandarinPunjabiCantoneseRussianVietnameseThaiKoreanJapaneseCroatian

Quality & Safety

Monthly Rate

$1,507.70 to $4,142.60

2026 BC subsidized rate

Funded Care Hours

3.5 hrs

per resident per day

Food Cost

$13.92

per resident per day

Inspections (Year)

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy2.8%

Percent of residents receiving recreation therapy48.0%

Percent of residents receiving occupational therapy12.4%

Percent of residents with a worsened pressure ulcer2.4%

Percent of residents with daily physical restraints0.7%

Percent of residents with falls in the last 30 days10.9%

Percent of residents taking nine or more medications64.9%

Percent of residents with four or more emergency room visits2.4%

Percent of residents taking antipsychotic drugs without a diagnosis of psychosis40.9%

Food prepared on-siteSingle: 28Double: 21

Reviews

3.2

27 Google reviews

Cottonwoods Care Centre receives highly polarized reviews ranging from praise for compassionate staff in some units to serious complaints about neglect, dignity violations, and inadequate attention to resident needs in others. Positive reviews highlight excellent palliative care and family communication in certain units like Ethel Glen and Bridgeway, while negative reviews describe residents being denied bathroom assistance, left unattended, over-sedated, and experiencing poor hygiene. The facility appears to have significant inconsistency in care quality across different units and among staff members.

Based on Google reviews

Sentiment by Topic

food

3.0

staff

3.5

activities

2.0

management

3.0

cleanliness

2.5

overall atmosphere

2.5

What families appreciate

+Staff treat residents like family and show genuine compassion and respect
+Excellent pain management and palliative care for end-of-life patients
+Staff went out of their way to encourage resident independence and social engagement
+Some units have air conditioning in all rooms and ground-level outdoor access
+Exceptional communication between management and care teams with families

Concerns mentioned in reviews

-Staff refuse bathroom assistance, directing residents to use incontinence pads instead despite being capable
-Residents left unattended in wheelchairs facing walls, appearing distressed with no staff interaction
-Heavy sedation of residents and inadequate hygiene including soiled incontinence pads and bed sores
-Staff frequently observed chatting and on phones rather than attending to residents
-Staff unfamiliar with resident charts and histories, providing impersonal care

Frequently Mentioned

staff_care_quality (13)resident_dignity_treatment (7)family_communication (4)staffing_attentiveness (4)cleanliness_hygiene (3)facility_conditions (3)end_of_life_care (2)activities_engagement (2)security_protocols (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.