Cottonwoods Care Centre
2255 Ethel Street
Kelowna, BC V1Y2Z9
Interior Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Cottonwoods Care Centre is a long-term care facility in Kelowna, BC with 221 beds, operated by Interior Health. The facility provides 3.46 funded direct care hours per resident day. It has a 3.2 out of 5 Google rating based on 27 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Amenities & Services
Certifications & Memberships
Amenity and service details haven't been added for this facility yet. You can contact them directly to ask about what they offer.
Reviews
Cottonwoods Care Centre receives highly polarized reviews ranging from praise for compassionate staff in some units to serious complaints about neglect, dignity violations, and inadequate attention to resident needs in others. Positive reviews highlight excellent palliative care and family communication in certain units like Ethel Glen and Bridgeway, while negative reviews describe residents being denied bathroom assistance, left unattended, over-sedated, and experiencing poor hygiene. The facility appears to have significant inconsistency in care quality across different units and among staff members.
Sentiment by Topic
What families appreciate
- +Staff treat residents like family and show genuine compassion and respect
- +Excellent pain management and palliative care for end-of-life patients
- +Staff went out of their way to encourage resident independence and social engagement
- +Some units have air conditioning in all rooms and ground-level outdoor access
- +Exceptional communication between management and care teams with families
Common concerns
- -Staff refuse bathroom assistance, directing residents to use incontinence pads instead despite being capable
- -Residents left unattended in wheelchairs facing walls, appearing distressed with no staff interaction
- -Heavy sedation of residents and inadequate hygiene including soiled incontinence pads and bed sores
- -Staff frequently observed chatting and on phones rather than attending to residents
- -Staff unfamiliar with resident charts and histories, providing impersonal care
Frequently Mentioned
Recent Reviews
My dad has lived at Cottonwoods since 2022. The transition was so difficult and unexpected for him, and I was worried about the kind of care he would receive. Because he was disoriented and scared, it was a challenging first year but the staff were kind and patient, and this beautiful relationship h...
My husband came to Cottonwoods from KGH in terrible shape with not much hope of surviving. He was in great pain, but the wonderful staff at Bridgeway nursed him along. They worked hard to make him comfortable, and he managed to enjoy another 10 months of life. Cottonwoods is older, but the staff are...
From the moment Mom was admitted into Cottonwoods, I have found the staff friendly, helpful and have gone out of their way to make her comfortable in her dementia. I actually told them to stop being too kind and bringing her food from the patients' fridge, as Mom is quite capable of walking with th...
NOT RECOMMENDED !
Id rather give no stars. My spouse is in there now. There's nothing but hatred for this wretched place. They changed the rules every five minutes. The residents are invisible and unloved. Cottwoods nursing home in Kelowna BC is hell on earth.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last verified: March 22, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.